酒店回复: Dear charles, Thank you for being so specific in your evaluation of our hotel. We're sorry to learn that your arrival did not go smoothly and that the signage and procedures created confusion. This is certainly not the impression we aim to leave, and your feedback has been shared with the appropriate teams to help us make necessary improvements. We hope you'll consider giving us another opportunity to provide a more seamless and welcoming stay.Sincerely,Hotel Management

酒店回复: Dear Raymond, We regret to learn about your disappointing experience at our hotel. Please accept our apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. Please consider giving us another chance in the future to provide you with the stay you deserve.Sincerely, Hotel Management

酒店回复: Dear Guest, Thank you for choosing Extended Stay America and for taking the time to review our hotel. Our team takes pride in delivering top-notch hospitality and strives to ensure each guest has a homelike experience, so we appreciate your kind words regarding the service you received during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon!Sincerely,Hotel Management