酒店回复: Dear MICKAEL,Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see that we’re doing what we can to improve and enhance the guest experience.Sincerely,Hotel Manager
3.0分
其他
原文
翻译提供方：Google
服务非常好，只是地毯太脏，床底下更脏，手机掉下来，死虫子蟑螂太多，不得不搬底座。
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酒店回复: Dear Sergio, Thank you for the stay at our hotel. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest.We have noted your concern and forwarded to the management department. We will surely work on it. We promise next time you will find a great experience. Please visit us again.SincerelyHotel Manager
4.0分
其他
原文
翻译提供方：Google
非常适合中途停留一晚！
唯一的缺点是我们房间的地毯很破旧。
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酒店回复: Dear Rejean,Thank you for taking these precious moments to write about your wonderful experience with us. We are humbled to serve you and our valued guests with utmost care as always. We shall definitely work on your observations. We hope to see you again. Sincerely,Hotel Manager.
5.0分
家庭亲子
原文
翻译提供方：Google
出色的
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酒店回复: Dear Alfredo,Thanks for your valuable feedback. I’m so pleased you had a completely positive experience with us and enjoyed our services. We focus on providing a great guest experience, and I hope you will soon be able to stay with us again. Nothing means more to us than completely satisfying our guests. Please visit us again.Sincerely,Hotel Manager.
5.0分
其他
原文
翻译提供方：Google
非常好
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酒店回复: Dear Fernando,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you againSincerelyHotel Manager
5.0分
其他
When first checking in there was a mix up with the rooms... but after that everything was great!
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酒店回复: Hi Anita,Thanks for your recent rating. Your input is highly valuable to us as we continuously strive to enhance our services. We hope your experience with us was enjoyable, and we would love to host you soon. Lilith#Team6
3.0分
家庭亲子
Cheap ish but it’s old and run down, busted shower head, dirty carpet, microwave didn’t work.
2.0分
家庭亲子
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The staff was kind and friendly but the room was just awful. It had a musty feel to it, the floors were dirty and there looked to be ***** on and around the toilet. The mini fridge had food residue in it, the hand towel rack just fell off. The ac was broken until I tripped and accidently kicked it, then it turned on. There was no trash cans in the room, and the ice machine didnt work.
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酒店回复: Dear Guest,We sincerely apologize for the poor experience you had at our hotel. The issues you described with the condition of the room and the malfunctioning amenities are completely unacceptable. Please know that this is not the level of quality or service we strive to provide. We will immediately investigate this matter and take corrective actions to address the cleanliness, maintenance, and functionality concerns you raised. Your feedback is invaluable, and we hope you will consider giving us another opportunity to deliver the high-quality stay you deserve. We are committed to making this right.Sincerely, Hotel Manager
3.0分
其他
Room was not made up. Reported to front desk who quickly found another room. Price high for quality.
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酒店回复: Dear Guest,Thank you for your feedback! We apologize for the inconvenience with your room but are glad our front desk could assist you quickly. Your comments about the pricing are noted, and we’ll work to improve. Sincerely, Hotel Manager
1.0分
其他
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Worst hotel I have ever experienced
Ice machine broken…had to go to office for ice, they filled up the container half way and said that, s all I’m getting…toilet was running every 5 minutes due to a bad leak…No I mean no warm or hot water…couldn’t shower at all that nite…said I could get a refund if I wanted to leave…RUDE…You should drop this hotel like a hot potato
住一晚还行
太糟糕了，没有最低限度的早餐，只有咖啡。
房间门很难打开。
和Motel 6一致，住一晚还可以。
威尔科克斯市中心比酒店区更可爱
服务非常好，只是地毯太脏，床底下更脏，手机掉下来，死虫子蟑螂太多，不得不搬底座。
非常适合中途停留一晚！
唯一的缺点是我们房间的地毯很破旧。
出色的
非常好
When first checking in there was a mix up with the rooms... but after that everything was great!
Cheap ish but it’s old and run down, busted shower head, dirty carpet, microwave didn’t work.
The staff was kind and friendly but the room was just awful. It had a musty feel to it, the floors were dirty and there looked to be ***** on and around the toilet. The mini fridge had food residue in it, the hand towel rack just fell off. The ac was broken until I tripped and accidently kicked it, then it turned on. There was no trash cans in the room, and the ice machine didnt work.
Room was not made up. Reported to front desk who quickly found another room. Price high for quality.
Worst hotel I have ever experienced
Ice machine broken…had to go to office for ice, they filled up the container half way and said that, s all I’m getting…toilet was running every 5 minutes due to a bad leak…No I mean no warm or hot water…couldn’t shower at all that nite…said I could get a refund if I wanted to leave…RUDE…You should drop this hotel like a hot potato