酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We are pleased to hear that you enjoyed our convenient location and found the room hygiene to be excellent. Your compliments are truly appreciated.We also note your comments regarding parking. Please be informed that complimentary parking is available for guests who book through the hotel’s official website, and we apologize for any inconvenience caused.Thank you once again for your feedback. We look forward to welcoming you back for another enjoyable stay at Amari Johor Bahru.Warmest Regards,Emelsie MalikManager, Guest Relation

酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay. We are glad to hear that you appreciated our central location, spacious rooms, and convenient nearby dining options.At the same time, we sincerely apologize for the issues you experienced with soundproofing, the connecting door, unstable Wi-Fi, and the breakfast. Your comments have been shared with our engineering, IT, and culinary teams for immediate review and improvement, as we take the comfort and safety of our guests very seriously.We truly value your feedback and hope to have the opportunity to provide you with a more comfortable and satisfying experience during a future visit.Warmest regards,Emelsie MalikManager, Guest Relation

酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience with us. Reading your comments truly saddens us, and we would like to extend our most heartfelt and unreserved apologies.No guest should ever feel disappointed, uncomfortable, or regretful about choosing our hotel especially when expecting the standards of a luxury stay. To learn that we fell short in maintaining basic hygiene is deeply concerning and personally upsetting to us. Cleanliness is not just a standard; it is a promise. We are sincerely sorry that we broke that promise during your stay.Additionally, we are equally sorry for the distress caused by the air-conditioning issue. A guest room should be a sanctuary of rest and comfort, and instead, it became a source of frustration for you.It truly pains us to know that this was the worst experience you had in Malaysia. That is not the memory we would ever want you to carry with you. Please know that your feedback has been escalated with urgency to our management, Housekeeping, and Engineering teams for immediate review and corrective action.Once again, please accept our deepest apologies.Warm Regards,Emelsie MalikManager, Guest Relation

酒店回复: Dear Guest,Thank you very much for sharing your wonderful feedback with us.We are delighted to hear that you enjoyed our convenient location near JB Sentral, JBCC, City Square, and the many nearby dining and cultural attractions. It is also great to know that you found our front desk and concierge team polite and enthusiastic, and that your room was spacious, comfortable, and well-equipped.Your recommendation means a lot to us, and your kind words will be shared with our team as encouragement. We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,EmelsieGuest Relation Manager

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us.We sincerely regret to learn that your stay did not fully meet your expectations, particularly regarding the room ventilation and the stuffy smell you experienced. Please accept our apologies for the discomfort caused, as this is certainly not the experience we aim to provide at our hotel. Your comments have been shared with the relevant teams for further review and improvement.We appreciate your acknowledgement of our location in the old town, which many guests find convenient. However, we are sorry to hear that you felt the overall experience did not offer good value for money. Feedback such as yours is important to us, as it helps us identify areas where we can enhance our services and facilities.Thank you once again for sharing your honest thoughts. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.Warmest Regards,Emelsie MalikManager, Guest Relation

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your feedback with us.We are delighted to hear that Amari Johor Bahru continues to be your preferred choice for business trips. It is wonderful to know that you found our location convenient, with easy access to the shopping mall and nearby dining options, and that our spacious rooms and plentiful breakfast added to your comfort.Your kind words about our team from check-in to luggage assistance are truly appreciated, and we will be sure to share your compliments with them.We look forward to welcoming you back on your future business trips for another comfortable and enjoyable stay.Warm regards,Emelsie MalikManager, Guest Relation

酒店回复: 尊敬的宾客： 非常感谢您亲切而详尽的反馈。我们很高兴听到您喜欢我们友好的服务、宽敞的客房、舒适的床垫、枕头选择以及我们热情好客的厨房团队准备的美味早餐。我们也很高兴我们靠近城市广场购物中心，为您提供了便利，并且您觉得停车场明亮安全。 我们非常感谢您就淋浴和马桶冲水的坦诚反馈。请放心，我们将与维修团队一起调查这些问题，以确保未来为宾客提供更舒适的体验。 再次感谢您入住我们酒店并分享您的体验。我们期待很快再次欢迎您光临新山阿玛瑞酒店！ 此致， Velentina 值班经理 新山阿玛瑞酒店

酒店回复: Dear Valued Guest,Thank you for taking the time to share your thoughts about your recent stay at Amari Johor Bahru.We’re glad to hear you found our facilities well-equipped and appreciated the service provided by our Chinese-speaking staff, as well as the complimentary water. We understand your comments regarding the surrounding area and transportation, and we truly appreciate your honest observations.Your feedback is important to us as we continually strive to enhance the guest experience. We hope to welcome you back to Amari Johor Bahru in the future and provide you with an even more enjoyable stay.Warm regards,VelentinaDuty ManagerAmari Johor Bahru

酒店回复: 尊敬的宾客： 非常感谢您再次选择新山阿玛瑞酒店，并与我们一起庆祝如此特别的时刻！ 我们很高兴听到您和您的家人度过了愉快的时光，并喜欢我们干净的客房、周到的服务和自助早餐。您的赞赏对我们的团队意义重大。 我们很荣幸能参与您的庆祝活动，并期待很快再次欢迎您光临新山阿玛瑞酒店！ 此致， Velentina 值班经理 新山阿玛瑞酒店

酒店回复: 尊敬的宾客： 感谢您抽出宝贵时间给我们留下评论和评分。我们很高兴得知您在我们酒店度过了愉快的时光。希望很快能再次在新山阿玛瑞酒店迎接您的到来。 此致， Nur Wahyunie，Wawa 前台助理经理