我们在Villa Silvana (4*S)的高级房住了四晚。水疗中心非常棒，尤其是天然泳池，桑拿之后可以和鱼儿一起游泳。酒店环境宁静，床品舒适，而且靠近徒步小径，非常方便。黎巴嫩餐厅Fairöuz令人惊喜，菜肴美味可口。自助早餐种类丰富。员工总体上都很周到。然而，浴室非常狭小，客人不得不使用水疗中心更衣室的淋浴。客房清洁和维护服务有时不够完善（Wi-Fi和电视长时间断线，而且没有提供晚间服务）。室外停车价格过高，酒店客人应该可以免费停车。Le Grand Brasserie和Pomodoro餐厅的部分菜肴质量与其价格不符，令人质疑。此外，部分前台和餐厅员工只会说英语，也令人遗憾。
4.0分
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整个酒店非常宽敞（地上和地下）。我们的安静的高级客房位于 Villa Silvana。房间布置实用，床也很舒服。阳台可以欣赏到大公园和山脉的美景，非常漂亮。然而，对于这种类型的酒店来说，浴室太小了。较胖的人在小淋浴间内没有足够的空间，也没有存储空间。水疗中心非常棒。按摩、举重室和洗浴区都很棒。 我们去了泰国餐厅和黎巴嫩餐厅。黎巴嫩美食，包括葡萄酒，都是非常特别且精致的体验。泰国菜也很好吃。然而，泰国餐厅的服务员对葡萄酒服务一无所知，否则他们不会把我们点的 3dl 白葡萄酒分两杯直接送到我们的桌子上！这种事情不应该发生在五星级酒店。 班车服务一直都有，而且非常友好，酒店的所有工作人员也是如此。 早餐很完美。除了丰盛的自助餐外，还有单点鸡蛋菜肴。简直太棒了！ 在愉快而轻松的住宿结束后，我们讨论了最后的账单，因为最后一晚的房费只是口头商定的，最终却收取了两次费用。不幸的是，这样的事件会掩盖经验，并最终留在记忆中。对于如此美好的住宿体验来说，有点遗憾。尽管如此，我们还是可以推荐 Waldhaus。
We went to Waldhaus on a company business trip. It is a great hotel that prides itself in it's history. There is a nice museum setup and displays of mined minerals throughout the underground corridors between buildings. The staff, reception, housekeeping and management are very professional and helpful. The spa was great too. It is quite booked up though so you'll need to book in advance. We loved the Lebanese restaurant located at the hotel. It also has a Thai restaurant, but we didn't get the chance to try it. I gave a 4 rating instead of a 5, because a day earlier we booked a horse carraige ride over the phone through the concierge who said it was confirmed. However, when we arrived at the location it wasn't there to pick us up. When we returned to the hotel and asked about it, we were told it had not been booked after all. Since we needed to book 24 hours in advance we couldn't book another by the time we left. Overall, we had a great time.
2.0分
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Not a 5 star experience at all. Too many guests and rooms and the infrastructure are not set to cope with such a volume. As a result the spa is overcroweded so that you cannot find a bed nor a seat. It feels like being in a public pool. The breakfast is also disastrous as the buffet is just too small in size and you have to wait 15min for table to end up eating in the dark in the hotel's corridor. Finnaly, the gastronomic restaurant "Epoca" is overrated, the service is poor and the staff does not put client at first (even questioned basic definitions of allergies!!). You pay for a 2 star micheling and barely get one ok your plate. The outstanding part is the locations, the rooms and the hotel staff! The brasserie restaurant is nice and good value. I will not come back.
5.0分
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Our friends, my husband and me, recently stayed for the weekend in this fabulous hotel! We went to Flims as we had plans for skiing, and we couldn't have chosen a better hotel than this one. We were received by Gaetan, who was super friendly and helpful in many ways. He explained to us the spa and shuttles services for the ski slopes, which are for free, he showed us the hotel, some restaurants, and a relaxation area which is used after skiing. Every time he saw us in the hall, he was always so welcoming with a big smile and asking if everything was alright. He definitely did our stay so wonderful! The hotel is huge and has everything. The breakfast variety is amazing and delicious. Due to our limited time there, we only visited a restaurant with great ambience and live music, which followed by a visit at the bar with a pool table. The spa has an incredible view and many areas to enjoy! We will absolutely recommend it and come back!
在这里，您将接受真正的考验，看看在没有任何服务和没有不合格管理人员干预的情况下，您能在这里呆多久！
我们在Villa Silvana (4*S)的高级房住了四晚。水疗中心非常棒，尤其是天然泳池，桑拿之后可以和鱼儿一起游泳。酒店环境宁静，床品舒适，而且靠近徒步小径，非常方便。黎巴嫩餐厅Fairöuz令人惊喜，菜肴美味可口。自助早餐种类丰富。员工总体上都很周到。然而，浴室非常狭小，客人不得不使用水疗中心更衣室的淋浴。客房清洁和维护服务有时不够完善（Wi-Fi和电视长时间断线，而且没有提供晚间服务）。室外停车价格过高，酒店客人应该可以免费停车。Le Grand Brasserie和Pomodoro餐厅的部分菜肴质量与其价格不符，令人质疑。此外，部分前台和餐厅员工只会说英语，也令人遗憾。
整个酒店非常宽敞（地上和地下）。我们的安静的高级客房位于 Villa Silvana。房间布置实用，床也很舒服。阳台可以欣赏到大公园和山脉的美景，非常漂亮。然而，对于这种类型的酒店来说，浴室太小了。较胖的人在小淋浴间内没有足够的空间，也没有存储空间。水疗中心非常棒。按摩、举重室和洗浴区都很棒。 我们去了泰国餐厅和黎巴嫩餐厅。黎巴嫩美食，包括葡萄酒，都是非常特别且精致的体验。泰国菜也很好吃。然而，泰国餐厅的服务员对葡萄酒服务一无所知，否则他们不会把我们点的 3dl 白葡萄酒分两杯直接送到我们的桌子上！这种事情不应该发生在五星级酒店。 班车服务一直都有，而且非常友好，酒店的所有工作人员也是如此。 早餐很完美。除了丰盛的自助餐外，还有单点鸡蛋菜肴。简直太棒了！ 在愉快而轻松的住宿结束后，我们讨论了最后的账单，因为最后一晚的房费只是口头商定的，最终却收取了两次费用。不幸的是，这样的事件会掩盖经验，并最终留在记忆中。对于如此美好的住宿体验来说，有点遗憾。尽管如此，我们还是可以推荐 Waldhaus。
土桑拿房的墙壁很脏，壁炉周围的区域也很脏。 两个淋浴间的天花板看上去都很脏。 土桑拿房入口大门的木框架已经腐烂，附近的地板有一个大洞。管理层应紧急对维护团队做出变动。
这次访问是美好而愉快的。每一项服务都无可挑剔！房间也很干净，布置时尚。位置方便，有停车场。总体来说是一家中档酒店。当然适合商务住宿
宏伟的维多利亚风格酒店位于一座小山上，可欣赏周围高峰的壮丽全景。美丽的高水平健康和优质护理。按摩后的休息区。设备齐全的健身房。丰盛的早餐。总之去发现！
与我丈夫一起度过复活节周末 因工作而感到疲倦和压力，他们友好地欢迎我们，试图尽可能满足我们的所有要求免费升级，我可以选择您喜欢的房间。感谢所有员工、酒吧/餐厅/水疗中心和接待服务……尤其是波斯绅士！非常适合电影拍摄的酒店（索伦坦导演选择它作为他的一部电影并非巧合），这是我们第二次来这里欣赏美丽的公园、餐厅的选择、水疗中心，但最重要的是它的暖气带日光浴床的室外游泳池……真的是顶级拥抱！！！
We went to Waldhaus on a company business trip. It is a great hotel that prides itself in it's history. There is a nice museum setup and displays of mined minerals throughout the underground corridors between buildings. The staff, reception, housekeeping and management are very professional and helpful. The spa was great too. It is quite booked up though so you'll need to book in advance. We loved the Lebanese restaurant located at the hotel. It also has a Thai restaurant, but we didn't get the chance to try it. I gave a 4 rating instead of a 5, because a day earlier we booked a horse carraige ride over the phone through the concierge who said it was confirmed. However, when we arrived at the location it wasn't there to pick us up. When we returned to the hotel and asked about it, we were told it had not been booked after all. Since we needed to book 24 hours in advance we couldn't book another by the time we left. Overall, we had a great time.
Not a 5 star experience at all. Too many guests and rooms and the infrastructure are not set to cope with such a volume. As a result the spa is overcroweded so that you cannot find a bed nor a seat. It feels like being in a public pool. The breakfast is also disastrous as the buffet is just too small in size and you have to wait 15min for table to end up eating in the dark in the hotel's corridor. Finnaly, the gastronomic restaurant "Epoca" is overrated, the service is poor and the staff does not put client at first (even questioned basic definitions of allergies!!). You pay for a 2 star micheling and barely get one ok your plate. The outstanding part is the locations, the rooms and the hotel staff! The brasserie restaurant is nice and good value. I will not come back.
Our friends, my husband and me, recently stayed for the weekend in this fabulous hotel! We went to Flims as we had plans for skiing, and we couldn't have chosen a better hotel than this one. We were received by Gaetan, who was super friendly and helpful in many ways. He explained to us the spa and shuttles services for the ski slopes, which are for free, he showed us the hotel, some restaurants, and a relaxation area which is used after skiing. Every time he saw us in the hall, he was always so welcoming with a big smile and asking if everything was alright. He definitely did our stay so wonderful! The hotel is huge and has everything. The breakfast variety is amazing and delicious. Due to our limited time there, we only visited a restaurant with great ambience and live music, which followed by a visit at the bar with a pool table. The spa has an incredible view and many areas to enjoy! We will absolutely recommend it and come back!