I've booked for two nights. At arrival they couldn't find our reservation to begin with. After waiting for 45 minutes the gave us a key to a room on the 1 floor. My room was the last on the corridor who was/in service. The other rooms after my room were out of service and there were safety shoes outside the room next to the open doors. In the corridor to my room ware a lot a bags with food leftovers in there corner. They stayed there for more than 30 hours. Thats how long we manage to stay there. In the hotel stayed like 50 construction workers who made sure we knew that they were present. They watched tv with their doors open till late in the morning. After eleven o'clock we went to the reseption to ask if the could stop working so we can get a good night sleep. After have an hour, they stopped. That night I barricade my door with my luggage and slept with my razor under my pillow. I travel a lot, but I have never felt so unsafe in my life.
There was no hot water, no INTERNET, warderobe door was broken, toilet was broken but funtional. In the shower was no shower head installed. Just a pipe out of the wall. The sheets were worn-out and dirty. The only good thing were the towels. We were so dissapointed with the stay, that after lunch we booked a hotel in Panama City and drove back.
4.0分
其他
展开
Buena atención al cliente, habitación amplia, ubicación super tranquilo, las camas súper grande muy recomendado no tengo queja Demi estadías y el precio es accesible, la atención súper buenas y atentos
这个省份普遍缺水！而且房间也不是很干净。
我们当时在科隆，酒店位置很差，对游客来说太危险了。我的伴侣发着高烧，新冠检测呈阳性，但因为无法取消预订，他也只能待在车里。我赶紧离开了科隆，订了另一家酒店。
接待处的负责人非常粗鲁，他们不遵守他们提供的任何内容。
经理没有任何接触。
设施状况不佳
I've booked for two nights. At arrival they couldn't find our reservation to begin with. After waiting for 45 minutes the gave us a key to a room on the 1 floor. My room was the last on the corridor who was/in service. The other rooms after my room were out of service and there were safety shoes outside the room next to the open doors. In the corridor to my room ware a lot a bags with food leftovers in there corner. They stayed there for more than 30 hours. Thats how long we manage to stay there. In the hotel stayed like 50 construction workers who made sure we knew that they were present. They watched tv with their doors open till late in the morning. After eleven o'clock we went to the reseption to ask if the could stop working so we can get a good night sleep. After have an hour, they stopped. That night I barricade my door with my luggage and slept with my razor under my pillow. I travel a lot, but I have never felt so unsafe in my life.
There was no hot water, no INTERNET, warderobe door was broken, toilet was broken but funtional. In the shower was no shower head installed. Just a pipe out of the wall. The sheets were worn-out and dirty. The only good thing were the towels. We were so dissapointed with the stay, that after lunch we booked a hotel in Panama City and drove back.
Buena atención al cliente, habitación amplia, ubicación super tranquilo, las camas súper grande muy recomendado no tengo queja Demi estadías y el precio es accesible, la atención súper buenas y atentos
糟糕透顶的酒店！
我住过的最差的酒店……完全没有舒适度可言。床单上有污渍，浴室脏得令人作呕，天花板上只有一盏可怜兮兮的LED灯，没有床头灯，也没有插座可以给手机充电……浴巾更是老古董。
前台接待员态度冷漠，显然对我们漠不关心。
没有电梯，也没有人可以帮忙。
总之，简直是一场灾难！说真的。这个价格简直是抢钱，既不尊重顾客，也不尊重酒店行业……事实上，我们立刻就离开了……我可不想让我妻子在这个糟糕透顶、令人沮丧的地方待上一晚！
还有一点……别指望Trip.com会在你投诉后提供任何帮助或支持……你会收到一份客套的、礼貌的、事先准备好的道歉，以及20欧元的退款，即使你根本没在酒店住过一晚，如果这也能算酒店的话。
简直就像个兔子窝！
Trip.com 真该好好夸夸他们，居然一直推广这种类型的商家！只要我们付钱就行！他们才不管别的呢。我们真是冤大头！