酒店回复: Thank you very much for your wonderful feedback!We’re delighted to hear that you had a very satisfactory stay and appreciated our convenient location as well as the cleanliness and comfort of your room and bedding. It’s great to know that the nearby dining and shopping options added to your positive experience.We look forward to welcoming you again soon!Kind regards,Benedikt Fischer,Front Office Manager
酒店回复: Dear guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced upon your arrival and for not meeting your expectations regarding the room you booked.We strive to ensure all our guests have a seamless experience, and I regret that this was not the case for you. Your concern about the room availability and lack of compensation is important to us, and we will review our policies to improve future guest experiences.Regarding amenities, while we do aim to provide a comfortable stay, we value your input and will consider your suggestion about providing additional items such as toothbrushes. Your comments help us refine our services.Once again, we apologize for the inconvenience caused and appreciate your patience and understanding. We hope to have the opportunity to provide you with a better experience on your next visit.Best Regards,Benedikt Fischer, Front Office Manager
15平方的房间紧凑但都刚好够用。浴室喷淋水流大且恒温，舒适。酒店地理位置很好，处于亚琛大教堂景区的边上，不在最热闹的街上，但是离最中心又很近。酒店挺干净，性价比很高，顶层有个酒吧视线非常好，可以看到整个亚琛的天际线。
离会场很近，很方便。离市中心也不算远，步行就能到。每天补充的免费饮品也很棒。
房间不错就是隔音太差，5楼餐厅音乐3楼都能听到，隔壁房间就更不用说了，酒店位置不错，离大教堂和公交站都不远。
入住体验非常满意！酒店位置便利，周边餐饮购物方便。房间干净整洁，床品舒适，隔音效果好，晚上睡得很安稳。工作人员服务热情，响应迅速。早餐种类丰富，味道也不错。性价比很高
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酒店位置很好，离亚琛市中心很近！房间里还有免费饮料，很棒。早餐也很好吃，总体来说很满意:)
不错的房间，友善的员工，很幸运能看到阳光。
发布于德国
位置还行，离老城不远，独自一栋楼，走路去比赛场距离也能接受。房间很大，也很安静。前台挺好的。
洒店离市中心距很近，还会在去.
来晚了直接通知我没有我定的房间了，不进行任何补偿把最后一间房分给了我。提供牙刷不提供牙膏 天才酒店