酒店回复: Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Shaw Parade. I am sorry that your experience did not meet all your expectations on the second day, please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Cindy YeohGeneral Manager
酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are very sorry to hear that your recent stay did not meet your expectations and sincerely apologize for the inconvenience caused.Regarding the smell in the breakfast area, we are aware that during busy hours, the open kitchen setup can sometimes cause lingering food aromas. Please rest assured that we have addressed this matter with our culinary team, and additional ventilation adjustments are being made to improve the dining environment.As for the room cleaning request after 12:00 p.m., kindly note that our daily housekeeping service is provided free of charge when scheduled within regular cleaning hours from 9am to 9pm within stay dates, not including departure date. If you could kindly give us more information as which room, when was this information given to you and by which department would greatly assist us in clarifying the matter. As for the picture attached is the information that cleaning maid was not able to enter your room, as you had switched on the ' DO NOT DISTURB' sign, for your privacy and we will slip this message under your door and will await for you to call for room cleaning.We value your feedback as it helps us to identify areas where we can enhance our guest experience and apologise for any inconvenience casued. We hope you may consider giving us another opportunity to restore your confidence in our service.Best regards,Cindy YeohGeneral ManagerMercure Kuala Lumpur Shaw Parade
我们住的10楼，电梯一出来就看到双子塔，风景很不错哦。房间还不错！有饮水机可以喝到热水，也提供很多元的咖啡茶包。泳池稍微小了点，不过度假⛱️氛围还不错哈哈哈，晒晒太阳也好！
很喜欢酒店的早餐，品种很丰富！
第一天入住还行，第二天卫生根本没好好收拾。床单竟然铺成这样一半，我也是醉了。🤣🤣后来又让他们重新来铺的。但是前台服务很好的，附近有夜思榴莲，鱼丸，还有一些潮汕菜。去klcc特别远。打车略贵
房间大小还可以 该有的都有 我定的这个房型零食迷你吧每天都会续 但饮料都太甜了 没喝完都
早餐也还可以 也是该有的都有 有一些这边的特色菜 我也还挺喜欢的
房间是个连通房 本来以为会很吵 但全程没听见过对面的声音 只有一次在走廊看着几个讲法语的人进去 还以为会很吵 就是能听见外面关门的声音 这个算正常
服务的话一般 要个剃须刀半天也没送上来 晚上下去要的
位置上走到柏威年其实很好走 沿着大道直走 右转再直走就到了麦当劳打卡点 二十分钟左右吧
房间很大，位置也很不错，刚好位于市中心外围，一点都不吵闹。
酒店电梯那边的落地窗，可以看到吉隆坡的双子塔。
楼下挺多中餐店的，吃不惯本地食物的话可以选择。
酒店早餐很丰盛，光鸡蛋就有四种做法。
唯一败笔是酒店泳池有点迷你，像个澡池子哈哈，比新加坡美居icon的小好多。
交通便利，员工服务很好，周边吃饭的店非常多。楼下有中餐馆，离地铁站也很近，出行十分方便，下次去还会继续选择入住。
酒店不错 位置很好 就是我定的那晚价格比平时贵好多 也是很神奇 甚至一度一房难求 也不是假期 不过好在酒店还不错 可推荐
酒店不错 位置很好 就是我定的那晚价格比平时贵好多 也是很神奇 甚至一度一房难求 也不是假期 不过好在酒店还不错 可推荐
酒店卫生干净，位置挺好，目前马来西亚旅游淡季，所以本次check-in快了很多。期间点了房间room service food，味道还可以。
公共区域的景色很不错。
早餐选择有限，所以我建议步行5-10分钟去附近的当地咖啡馆。餐厅的通风需要改进。
房间里看到几只小跳蚤。很感谢有饮水机，但杯子里的水好像有些杂质，我不确定是杯子的问题还是机器的问题。
床有点软。枕头还可以。电视节目选择挺多。泳池虽小但整体还行。
员工很友好。
住了三晚，房间整体一般，早餐的餐厅油烟味很重，吃完早餐都要回房间洗头洗澡，衣服上全是油烟味，让人很想飙脏话，房间打扫卫生超过12点要自行付费才能打扫，一个标四星的酒店打扫卫生还要付费，长这么大住过这么多国家还没听说过酒店打扫卫生要付费，不能接受，如果下午没有工作人员打扫可以提前沟通说明清楚，或者入住前提醒，总之服务体验很差，建议携程不要签约这种服务差体验不好的酒店，也建议各位亲爱的国人慎选不要踩坑👎👎👎
位置很好。附近有Lalaport购物中心和娱乐设施。周围有很多好吃的当地美食，比如ICC Pudu、米其林推荐餐厅“老二”。房间还能看到默迪卡118大楼和吉隆坡双子塔的美景。房间里有滤水器，倡导环保非常方便。