酒店回复: Dear Khun Guest,Your choice to stay in our Pool Suite Ocean View captures the essence of a serene escape with its breathtaking sea views. We are thrilled you enjoyed the cleanliness and surroundings, making it a joyful retreat for families and seniors alike. Appreciate your amazing pictures!During your next stay, explore our rejuvenating offerings at Zana Spa or unwind at the Infiniti Lobby Bar with mesmerizing Andaman Sea sunsets.We appreciate your visit and review. Warm regards, Dominic Egger General Manager Wyndham Grand Phuket Kalim Bay
酒店回复: Dear Khun Heyutongshoulashouyiqikanshijie,We're delighted you found joy in your Pool Suite Ocean View and appreciated our distinctive surroundings. Your insights into room service are heartening; we're proud to offer a 24-hour custom menu to ensure your needs are met anytime.We regret the chill of the pool and the persistent bugs. Our team is actively enhancing the pool experience for a warmer feel and addressing pest control. Regarding breakfast, we're working to introduce more variety to satisfy our guests' diverse preferences.It’s reassuring to hear you found our shuttle service convenient. Whether it's a ride to Patong Beach or between our two lobbies, comfort and ease are our priorities.Should relaxation be your focus next visit, consider exploring Zana Spa where tranquility awaits. We're thankful for your stay and insightful review.Kind regards,Dominic Egger General Manager Wyndham Grand Phuket Kalim Bay
酒店回复: Dear Khun Anonymous,I'm truly sorry to hear about your experience. The location of our resort is advertised to relax and recharge. If you want to be in the hustle and bustle there is a wide choice of resorts. Same time we have shuttle transfer from to Patong and Kamala from our resort for THB 50 per person per way. The safety and satisfaction of our guests are always of our utmost importance. For the alleged theft you first reported it was Thai Baht missing then in the second point of contact you came back it is RMB missing. Our process is always co-operating with the police for any alleged theft to ensure transparent investigation. Every room has safety box for valuables. Thank you for sharing your feedback. Dominic Egger General Manager Wyndham Grand Phuket Kalim Bay
酒店回复: Dear valued Guest,I'm truly sorry to hear that your stay didn't meet your expectations. We have the shuttle service to Patong from 10am to 8pm and our sister hotel is offering transfers to Kamala beach. Facility wise besdies the own pool we have to infinity pools, 4 FB outlets, Zana Spa , Gym and the Wyndham Grand Orchard with the Saturday Star gazing nights with farm to table offering. Being nestled on the hills of Kalim, the view overlooking the Andaman Sea is extraordinary and an amazing place to relax and recharge. Our focus on distinctive and custom experiences ensures cozy accommodations, such as our delicious Latitude 98 meals and rejuvenating Zana Spa treatments.Thank you for choosing us and for your insightful feedback. Warm regards, Dominic Egger General Manager Wyndham Grand Phuket Kalim Bay
酒店回复: Dear Khun Tiantiankaixinzanzanzan,Your enjoyment of our comfortable accommodations, mouthwatering breakfast, and breathtaking views from Latitude 98 warms our hearts. Love those pools and thank your for sharing those pictures. We’re sorry the welcome lobby didn't meet expectations. Plans are underway to enhance its warmth and sophistication so stands up to rest of your positive experience.Please take in Zana Spa’s rejuvenating treatments next visit or unwind with a sunset sip at Infiniti Lobby Bar.We appreciate your sharing. Warm regards,Dominic Egger General Manager Wyndham Grand Phuket Kalim Bay
5.0分
泳池套房
家庭亲子
服务好 几乎每套都带独立泳池 生日还布置了夜床服务
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酒店回复: Dear Khun Bairimeng xiangjia,We're delighted to hear that you enjoyed your time with us, especially your private pool suite and birthday turndown service. These small, yet distinctive moments are all about creating an extraordinary escape for our guests.Our location allows you to enjoy both the tranquility of Kalim Bay and the vibrant energy of Patong and Kamala. During your next visit, why not explore our Zana Spa and Wellness? It's a sanctuary where you can rejuvenate both body and mind with our premium therapies.We hope to welcome you back soon and thank you for sharing the pictures. Warm regards,Dominic Egger General Manager Wyndham Grand Phuket Kalim Bay
酒店回复: Dear valued Guest,I'm truly sorry for the challenges you faced, particularly with the check-in process and transportation. While our location does offer peace away from the bustle of Patong, we offer shuttle bus service to Patong from 10am to 8pm and have as well 4 routes to Kamala to make travel to Patong and nearby beaches easy accessible. Our team stands ready to create remarkable moments for you. Consider indulging in the rejuvenating experiences at Zana Spa.We hope to welcome you back. Thank you for your stay and feedback.Warm regards,Dominic Egger General Manager Wyndham Grand Phuket Kalim Bay
酒店回复: Dear valued guest,Greetings from Wyndham Grand Phuket Kalim Bay. Thank you for yoru stay and review for our resort. We will address your comments on with our team to ensure we are delivering to what we are know for at our resort. Furthermore, your feedback on our service is invaluable. We're committed to improving the enthusiasm and assistance our team offers.I encourage you to explore our Latitude 98 Restaurant or unwind at Zana Spa during your next visit, promising an extraordinary and rejuvenating experience. Thank you again for your review and for helping us strive for a more welcoming and sophisticated environment.Warm regards,Dominic Egger General Manager Wyndham Grand Phuket Kalim Bay
海景房间景色非常好,泳池很干净,还有按摩!带孩子和老人的适合带泳池房间,不用出去就可以玩的很嗨!
环境:整体不错,房间泳池虽然漂亮,但晚上下水还是很冷,而且有虫子。
服务:酒店App确实好用,有往返巴士去芭东海滩,每人单程50泰铢,提前一小时预定即可。送餐服务24小时,也不贵,味道还行。但早餐一般,选择性不太丰富。
设施:酒店比较大,有两个大堂,往返都需要坐接驳车,步行还是挺累的,幸好车也多,也算比较方便。开车到机场大约一小时。
性价比巨低,位置很偏,图片是2100多人民币一晚的房间,交通极其不便离到处都很远,房间很差比县城宾馆还差,服务巨差基本等于没有,前台比乡镇宾馆还小,一直只有一个没什么好气的小哥服务一大堆人,而且对中国人非常不友好,我们行程太赶了第一第二天忘记放小费,第三天要走,第二天晚上回屋发现对我们行李下手了,直接拉开行李箱隔层,泰铢绑好了写明几张没偷,卷在一起的几百块钱人民币被下手了,直接抽走两张最大的两百元,拉链直接敞着仿佛在挑衅,报了酒店,酒店来人说:我建议你们在任何地方都不要考验人性,我们查不到,你要不然就报警(算准我们没时间耗)。这个酒店一生黑,中国人别去。
订的泳池套房,房间面积比较大。早餐还可以。
位置在距离芭东海滩大约 10 分别车程的山上,交通不是很方便,酒店也没太多公共设施,从卡伦的铂尔曼过来的感觉落差比较大。不太适合度假出游。
酒店很舒适,自带泳池,早餐十分美味,有泰式当地菜,有个叫latitude 的餐厅景色无敌好。就是入口处的welcome lobby比较寒酸
服务好 几乎每套都带独立泳池 生日还布置了夜床服务
这是我第二次入住这家度假村,它再次超出了我的预期。我要向Osama表达我最深的谢意,他的专业精神、友善和真诚的帮助确实带来了不同。他花时间向我们介绍了度假村的所有设施,指引我们餐厅的清真食品选择,并推荐了普吉岛令人兴奋的活动和景点,丰富了我们的旅程。他热情周到的态度和随时乐于助人的精神给我留下了深刻的印象。
我也非常感谢Porn女士的配合和慷慨,她允许我们延迟退房而没有收取额外费用,这让我们的离开变得顺利而轻松,没有任何压力。
同时,也衷心感谢经理Mark先生持续的奉献和对确保最高服务标准的密切关注。正是整个团队的努力,才让我选择第二次入住,也期待着未来能再次光临。
我非常喜欢这里的氛围。
酒店超级干净,绝对能提供你想要的奢华感。
刚到第一个大堂时,我以为这里不是我想要的,但当车把我送到酒店内部时,我简直惊呆了。我们还得到了迎宾饮品。
唯一要说的是,他们的客房服务有点慢,特别是当你需要一些小物件时。但除此之外,你一定会爱上这里的。
他们从酒店到大堂的接驳也非常迅速,这也是一个加分项。
酒店比较大 在半山腰上 房间比较老 入住特别麻烦 要中转好几次 离芭东和沙滩特别远 出门要先联系前台来接到山脚再打车 关键打车也特别难 出租车都不愿意来这里 总之非常不推荐!!
踩了个大雷,房间非常非常陈旧,设施设备相当于中国呢100多的酒店,房间估计是10多年前的装修。服务也很糟糕,服务员一点都不热情。