酒店回复: Dear Khun Guest,Your choice to stay in our Pool Suite Ocean View captures the essence of a serene escape with its breathtaking sea views. We are thrilled you enjoyed the cleanliness and surroundings, making it a joyful retreat for families and seniors alike. Appreciate your amazing pictures!During your next stay, explore our rejuvenating offerings at Zana Spa or unwind at the Infiniti Lobby Bar with mesmerizing Andaman Sea sunsets.We appreciate your visit and review. Warm regards, Dominic Egger General Manager Wyndham Grand Phuket Kalim Bay

酒店回复: Dear Khun Heyutongshoulashouyiqikanshijie,We're delighted you found joy in your Pool Suite Ocean View and appreciated our distinctive surroundings. Your insights into room service are heartening; we're proud to offer a 24-hour custom menu to ensure your needs are met anytime.We regret the chill of the pool and the persistent bugs. Our team is actively enhancing the pool experience for a warmer feel and addressing pest control. Regarding breakfast, we're working to introduce more variety to satisfy our guests' diverse preferences.It’s reassuring to hear you found our shuttle service convenient. Whether it's a ride to Patong Beach or between our two lobbies, comfort and ease are our priorities.Should relaxation be your focus next visit, consider exploring Zana Spa where tranquility awaits. We're thankful for your stay and insightful review.Kind regards,Dominic Egger General Manager Wyndham Grand Phuket Kalim Bay

酒店回复: Dear Khun Anonymous,I'm truly sorry to hear about your experience. The location of our resort is advertised to relax and recharge. If you want to be in the hustle and bustle there is a wide choice of resorts. Same time we have shuttle transfer from to Patong and Kamala from our resort for THB 50 per person per way. The safety and satisfaction of our guests are always of our utmost importance. For the alleged theft you first reported it was Thai Baht missing then in the second point of contact you came back it is RMB missing. Our process is always co-operating with the police for any alleged theft to ensure transparent investigation. Every room has safety box for valuables. Thank you for sharing your feedback. Dominic Egger General Manager Wyndham Grand Phuket Kalim Bay

酒店回复: Dear valued Guest,I'm truly sorry to hear that your stay didn't meet your expectations. We have the shuttle service to Patong from 10am to 8pm and our sister hotel is offering transfers to Kamala beach. Facility wise besdies the own pool we have to infinity pools, 4 FB outlets, Zana Spa , Gym and the Wyndham Grand Orchard with the Saturday Star gazing nights with farm to table offering. Being nestled on the hills of Kalim, the view overlooking the Andaman Sea is extraordinary and an amazing place to relax and recharge. Our focus on distinctive and custom experiences ensures cozy accommodations, such as our delicious Latitude 98 meals and rejuvenating Zana Spa treatments.Thank you for choosing us and for your insightful feedback. Warm regards, Dominic Egger General Manager Wyndham Grand Phuket Kalim Bay

酒店回复: Dear Khun Tiantiankaixinzanzanzan,Your enjoyment of our comfortable accommodations, mouthwatering breakfast, and breathtaking views from Latitude 98 warms our hearts. Love those pools and thank your for sharing those pictures. We’re sorry the welcome lobby didn't meet expectations. Plans are underway to enhance its warmth and sophistication so stands up to rest of your positive experience.Please take in Zana Spa’s rejuvenating treatments next visit or unwind with a sunset sip at Infiniti Lobby Bar.We appreciate your sharing. Warm regards,Dominic Egger General Manager Wyndham Grand Phuket Kalim Bay

酒店回复: Dear Khun Bairimeng xiangjia,We're delighted to hear that you enjoyed your time with us, especially your private pool suite and birthday turndown service. These small, yet distinctive moments are all about creating an extraordinary escape for our guests.Our location allows you to enjoy both the tranquility of Kalim Bay and the vibrant energy of Patong and Kamala. During your next visit, why not explore our Zana Spa and Wellness? It's a sanctuary where you can rejuvenate both body and mind with our premium therapies.We hope to welcome you back soon and thank you for sharing the pictures. Warm regards,Dominic Egger General Manager Wyndham Grand Phuket Kalim Bay

酒店回复: 尊敬的贵宾： 很高兴得知您的第二次入住体验超出预期，Osama 先生的专业和热情为您增添了难忘的回忆。他对度假村的了解以及慷慨的餐饮建议，特别是清真食品的选择，无疑为您的入住增添了更多乐趣。 此外，Porn 先生配合您延迟退房，也体现了我们团队致力于为您打造轻松无忧假期的用心。 Mark 先生对卓越服务的执着追求，也体现了我们热情欢迎宾客、确保非凡体验的宗旨。下次光临，不妨前往 Infiniti 大堂酒吧放松身心，欣赏安达曼海的日落美景，品尝美酒佳肴。 我们期待您的再次光临。 此致， Dominic Egger 总经理 普吉岛卡林湾温德姆至尊酒店

酒店回复: Dear valued Guest,I'm truly sorry for the challenges you faced, particularly with the check-in process and transportation. While our location does offer peace away from the bustle of Patong, we offer shuttle bus service to Patong from 10am to 8pm and have as well 4 routes to Kamala to make travel to Patong and nearby beaches easy accessible. Our team stands ready to create remarkable moments for you. Consider indulging in the rejuvenating experiences at Zana Spa.We hope to welcome you back. Thank you for your stay and feedback.Warm regards,Dominic Egger General Manager Wyndham Grand Phuket Kalim Bay

酒店回复: Dear valued guest,Greetings from Wyndham Grand Phuket Kalim Bay. Thank you for yoru stay and review for our resort. We will address your comments on with our team to ensure we are delivering to what we are know for at our resort. Furthermore, your feedback on our service is invaluable. We're committed to improving the enthusiasm and assistance our team offers.I encourage you to explore our Latitude 98 Restaurant or unwind at Zana Spa during your next visit, promising an extraordinary and rejuvenating experience. Thank you again for your review and for helping us strive for a more welcoming and sophisticated environment.Warm regards,Dominic Egger General Manager Wyndham Grand Phuket Kalim Bay