酒店回复: Dear Valued Guest,Greetings from Ascott Orchard Singapore.Thank you very much for awarding us a perfect rating and for taking the time to share your positive feedback following your stay at our serviced residence. We are delighted to know that you found the hygiene standards and overall environment to be excellent, and that the booking process through the platform was convenient and seamless. It is also wonderful to hear that you enjoyed the comfortable pillows, beautiful ambiance, and thoughtful decor, which contributed to a pleasant and relaxing stay.We are especially grateful for your kind recognition of our team. Our associates take great pride in providing attentive, professional, and friendly service, and it is truly rewarding to know that their efforts enhanced your experience. Your encouragement will be shared with the team as motivation to continue delivering exceptional service to every guest.Thank you once again for choosing Ascott Orchard Singapore. We sincerely look forward to welcoming you back for another enjoyable and memorable stay in the future.We are at your service, and we wish you well Kind regards,The management of Ascott Orchard Singapore
酒店回复: Dear Valued Guest,Greetings! Thank you for taking the time to share your feedback following your recent stay at Ascott Orchard Singapore.We are delighted to hear that you appreciated the excellent location of our serviced residence. Nestled at the fringe of Singapore's vibrant shopping belt, our guests enjoy the convenience of being just a short walk from Orchard Road and Somerset MRT station, while also benefiting from a peaceful environment tucked away from the main thoroughfare.We are especially grateful for your kind words about the service provided by our team, particularly the doormen and front desk staff. Your compliments mean a great deal to us and will be shared with the team, who will be encouraged to know that their enthusiasm and warm hospitality made a positive impression on your stay.At the same time, we sincerely regret the discomfort caused by the condition of the air conditioning unit in your Studio Executive suite. We fully understand how important a comfortable and well-maintained environment is for our guests, and we apologise for any inconvenience this may have caused. Please be assured that we are reviewing the maintenance of our facilities and will work closely with our engineering team to address the issue you have highlighted. We are also actively exploring long-term solutions as part of our commitment to maintaining high standards throughout the property.Thank you once again for your valuable feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.We are at your service and we wish you well. Kind regards,The management of Ascott Orchard Singapore
酒店回复: Dear Kenny CCL, Greetings from Ascott Orchard Singapore! Thank you very much for taking the time to share your kind review following your recent stay with us at our serviced residence. All of us are truly delighted to hear that you had a wonderful experience in our fully equipped one-bedroom Premier suite. It brings us great joy to know that you found the suite clean and comfortable, and that you enjoyed the first-class view it offers. Your compliments on the comprehensive service and the friendliness of our staff are especially appreciated. We are proud of our team for their dedication to delivering warm, attentive and professional service, and we will be sure to share your encouraging words with them. Such feedback is a meaningful reward and motivation for all of us. Thank you for making our team members feel valued! Thank you once again for your generous support. We look forward to welcoming you back to Ascott Orchard Singapore for another enjoyable and memorable stay. We are at your service and we wish you well. Kind regards,The management of Ascott Orchard Singapore
酒店回复: Dear Valued Guest,Warm greetings from Ascott Orchard Singapore.Thank you sincerely for taking the time to share your generous feedback following your recent stay with us. We are delighted to learn that you found our apartment hotel to offer excellent value for money and that you were pleased with the environment, cleanliness, and overall service provided by our team.We are especially pleased to know that our Chinese-speaking front desk associates were able to assist you comfortably and effectively. Providing thoughtful and inclusive service to guests from diverse backgrounds is very important to us, and your kind acknowledgment is truly appreciated.It has been our pleasure to host you, and we thank you for your trust and support. We look forward to welcoming you back to Ascott Orchard Singapore for another exceptional and enjoyable stay.Warm regards,The management of Ascott Orchard Singapore
酒店卫生设施还有环境都非常好。服务也不错。平台订酒店挺方便。服务非常不错。酒店的枕头也挺舒服的。
环境优美。
酒店地理位置是没得说，非常好，靠近Somerset地铁站，步行去orchard义安城都是几分钟的路程，但又不是完全在乌节路边，属于闹中带静。
酒店服务也很好，门童前台都非常热情。
酒店设施确实是旧，尤其空调，很响…我是睡眠好的那种，但是还是会觉得响，温度也有点忽冷忽热，出风口也有点对着吹。因为入住期间是满房，我也没有想要换，但是设施真的要好好维护了。
空调声音有点大。酒店不提供住客停车位。位置很棒，就在乌节路中央，周围有很多商店和餐馆。酒店干净整洁，维护得很好。前台很友善地把退房时间延长到了下午2点，因为我的客人是晚上才坐飞机。😊
环境整洁舒适，服务周全，工作人员态度十分友好。房间view一流，十分赞！
首次入住服务式公寓——惊喜连连！
这是我第一次预订服务式公寓，它的体验与传统酒店房间相比，着实让我感到惊喜。空间比预想的要大，布置也让人感觉宾至如归，像家一样温馨。
办理入住手续非常顺畅，工作人员友善又乐于助人。我甚至还提前入住了，这一点非常棒。
公寓干净舒适，由一个与迷你厨房相连的客厅、一间卧室和一间浴室组成。房间内设施之齐全令我印象深刻，有带洗衣液的洗衣机、洗碗机、带清洁用品的水槽、冰箱和冰柜、咖啡机、热水饮水机，以及全套厨具——包括刀、叉、勺子、杯子、玻璃杯、盘子和碗。设施多到我都没机会全部用上！
浴室的设施同样齐全，我特别喜欢那个花洒——洗得太舒服了，简直不想出来。
卧室非常舒适，床很软，枕头也很蓬松。我几乎是沾枕即睡。另一个很棒的特点是电视支持AirPlay和Chromecast，无论我用什么手机系统，都能轻松投屏观看内容。
早餐我连续两天都在Kith Café用餐。食物很美味，而且每天的菜品都不一样，这点我很喜欢。如果你想吃鸡蛋，可以直接问工作人员当天的“特制鸡蛋”是什么。
总的来说，我这两晚的住宿是我体验过最好的之一。这次经历物超所值，如果有机会，我一定会再来的。
礼宾部非常乐于助人，酒店位置很好，还有一条通往百丽宫和高岛屋购物中心的捷径。
除了早餐，整个体验（房间、服务和舒适度）都很棒。因为我住过其他酒店，所以我会拿这家酒店的早餐和那些酒店比较。其他酒店都是自助餐形式，但在雅诗阁你一次只能点一份餐。所以如果你第一次点错了菜，即使你不喜欢也必须吃完，因为你必须吃完才能点下一份。我认为如果能改成自助餐会更好，那样其他方面就完美了。
酒店很干净，服务也非常好。非常推荐家庭入住。
很棒的酒店，地理位置绝佳，服务补救做得非常好（我们最初入住的房间还没准备好）。感谢雅诗阁乌节酒店的所有员工！我们一定会再来的！
新加坡性价比非常高的公寓式酒店，环境卫生和服务都非常棒，对于英文不太好的我，前台有中文服务非常的不错。