酒店回复: Dear Kenny CCL, Greetings from Ascott Orchard Singapore! Thank you very much for taking the time to share your kind review following your recent stay with us at our serviced residence. All of us are truly delighted to hear that you had a wonderful experience in our fully equipped one-bedroom Premier suite. It brings us great joy to know that you found the suite clean and comfortable, and that you enjoyed the first-class view it offers. Your compliments on the comprehensive service and the friendliness of our staff are especially appreciated. We are proud of our team for their dedication to delivering warm, attentive and professional service, and we will be sure to share your encouraging words with them. Such feedback is a meaningful reward and motivation for all of us. Thank you for making our team members feel valued! Thank you once again for your generous support. We look forward to welcoming you back to Ascott Orchard Singapore for another enjoyable and memorable stay. We are at your service and we wish you well. Kind regards,The management of Ascott Orchard Singapore

酒店回复: Dear Valued Guest,Greetings from Ascott Orchard Singapore.Thank you very much for awarding us a perfect rating and for taking the time to share your positive feedback following your stay at our serviced residence. We are delighted to know that you found the hygiene standards and overall environment to be excellent, and that the booking process through the platform was convenient and seamless. It is also wonderful to hear that you enjoyed the comfortable pillows, beautiful ambiance, and thoughtful decor, which contributed to a pleasant and relaxing stay.We are especially grateful for your kind recognition of our team. Our associates take great pride in providing attentive, professional, and friendly service, and it is truly rewarding to know that their efforts enhanced your experience. Your encouragement will be shared with the team as motivation to continue delivering exceptional service to every guest.Thank you once again for choosing Ascott Orchard Singapore. We sincerely look forward to welcoming you back for another enjoyable and memorable stay in the future.We are at your service, and we wish you well Kind regards,The management of Ascott Orchard Singapore

酒店回复: Dear Valued Guest,Greetings! Thank you for taking the time to share your feedback following your recent stay at Ascott Orchard Singapore.We are delighted to hear that you appreciated the excellent location of our serviced residence. Nestled at the fringe of Singapore's vibrant shopping belt, our guests enjoy the convenience of being just a short walk from Orchard Road and Somerset MRT station, while also benefiting from a peaceful environment tucked away from the main thoroughfare.We are especially grateful for your kind words about the service provided by our team, particularly the doormen and front desk staff. Your compliments mean a great deal to us and will be shared with the team, who will be encouraged to know that their enthusiasm and warm hospitality made a positive impression on your stay.At the same time, we sincerely regret the discomfort caused by the condition of the air conditioning unit in your Studio Executive suite. We fully understand how important a comfortable and well-maintained environment is for our guests, and we apologise for any inconvenience this may have caused. Please be assured that we are reviewing the maintenance of our facilities and will work closely with our engineering team to address the issue you have highlighted. We are also actively exploring long-term solutions as part of our commitment to maintaining high standards throughout the property.Thank you once again for your valuable feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.We are at your service and we wish you well. Kind regards,The management of Ascott Orchard Singapore

酒店回复: 尊敬的 Chee Wee，-- 您好！-- 非常感谢您分享您的反馈，并在客人入住期间遇到各种干扰的情况下给予我们高评价。--- 我们非常感谢您的理解，并很高兴得知您认为我们酒店位置理想，位于乌节路中心地带，交通便利，方便前往商店和餐厅。-- 对于行政单间公寓的空调噪音，我们深表歉意。您的反馈已告知我们的维护团队，以确保在客人下次入住时解决此问题。-- 关于停车问题，请允许我们告知您，停车费用已在携程网站的“更多便利设施”栏目下列出。我们希望您能理解，并希望这能帮助未来的客人更好地规划他们的住宿。-- 很高兴我们的团队能够延长退房时间以配合您客人的航班安排。我们随时乐意为客人提供帮助。感谢您的赞赏！ -- 再次感谢您的反馈，我们希望未来能再次欢迎您和您的宾客光临新加坡雅诗阁乌节服务公寓。-- 我们竭诚为您服务，祝您一切顺利。-- 此致，-- 新加坡雅诗阁乌节服务公寓管理层

酒店回复: 亲爱的 ArchDragon，-- 您好！– 感谢您花时间分享您与爱人入住新加坡雅诗阁乌节服务公寓后的详细而愉快的反馈。– 我们很高兴听到您在服务式公寓的首次体验超出了您的预期并带来了惊喜。– 我们很高兴您发现我们的一卧室豪华套房宽敞、设备齐全且舒适，让您有宾至如归的感觉。--- 很高兴得知您欣赏顺畅的入住流程、友好而乐于助人的员工，并且我们的团队能够在入住情况允许的情况下帮助您提前入住。– 非常感谢您对 8 楼套房的清洁度、设施和舒适度以及令人愉悦的淋浴和卧室布置的赞美。– 我们也很高兴您在 Kith Café 享受了美好的用餐体验，我们向您保证我们会与咖啡馆的管理层分享您的反馈。 – 您的反馈对我们非常宝贵，我们很高兴您的两晚住宿是您有史以来最好的住宿之一。– 再次感谢您的热情评论。 我们期待着您和您的可爱伴侣再次回到新加坡雅诗阁乌节服务公寓，享受未来另一次非凡的住宿。– 我们竭诚为您服务，祝您俩一切顺利。– 此致，-- 新加坡雅诗阁乌节服务公寓管理层

酒店回复: 尊敬的宾客： 感谢您在入住新加坡雅诗阁乌节服务公寓后抽出时间分享您的积极反馈。 我们很高兴听到我们的礼宾团队能够有效地为您提供帮助，并且您认为我们的位置便利。我们也很高兴我们提供了前往百丽宫和高岛屋购物中心的快捷通道，提升了您的入住体验。 我们的团队非常感谢您的好评，并且很高兴能够为您带来难忘的入住体验。 我们期待着未来再次欢迎您入住新加坡雅诗阁乌节服务公寓。 此致， 新加坡雅诗阁乌节服务公寓管理团队

酒店回复: 尊敬的宾客： 新加坡雅诗阁乌节服务公寓向您问好！ 感谢您抽出时间分享您近期在我们服务式公寓的入住体验。我们很高兴得知您喜欢我们的套房、我们的服务以及整体的舒适体验。-- 我们也真诚地感谢您对早餐安排的反馈。请允许我们澄清，餐厅由我们公寓内的另一家租户独立管理。尽管如此，我们理解早餐是宾客体验的重要组成部分，我们会将您的意见与餐厅管理层分享，以供他们审核和考虑。 像您这样的宾客反馈非常宝贵，因为它们可以帮助我们和我们的合作伙伴更好地了解如何提升未来宾客的整体体验。 再次感谢您周到的反馈，感谢您选择入住我们的服务式公寓。我们希望在不久的将来能再次欢迎您光临新加坡雅诗阁乌节服务公寓。 我们竭诚为您服务，祝您一切顺利。 此致， 新加坡雅诗阁乌节服务公寓管理层

酒店回复: 亲爱的 PandaPandaPanda， 您好！ 感谢您入住新加坡雅诗阁乌节服务公寓并分享如此美好的评价。 我们很高兴您觉得服务公寓干净整洁，服务优质。尤其高兴的是，您会向家庭游客推荐我们。我们以能够为所有宾客提供舒适温馨的环境而自豪。感谢您的宝贵反馈！ 我们真诚地感谢您的推荐，并期待您和您的家人再次光临，享受愉快的住宿体验。 我们竭诚为您服务，祝您一切顺利。 此致， 新加坡雅诗阁乌节服务公寓管理层

酒店回复: 亲爱的B 新加坡雅诗阁乌节服务公寓向您问好。 感谢您选择入住我们酒店并分享您的宝贵反馈。我们很高兴得知您喜欢我们的酒店、一流的服务以及我们位于新加坡主要购物区边缘的便利地理位置，方便前往各种餐厅、购物中心和公共交通站点。非常感谢您的好评，这将激励我们的团队继续为所有宾客提供周到细致的服务。 期待您的再次光临。 我们竭诚为您服务，祝您一切顺利。 此致 新加坡雅诗阁乌节服务公寓管理层

酒店回复: Dear Valued Guest,Warm greetings from Ascott Orchard Singapore.Thank you sincerely for taking the time to share your generous feedback following your recent stay with us. We are delighted to learn that you found our apartment hotel to offer excellent value for money and that you were pleased with the environment, cleanliness, and overall service provided by our team.We are especially pleased to know that our Chinese-speaking front desk associates were able to assist you comfortably and effectively. Providing thoughtful and inclusive service to guests from diverse backgrounds is very important to us, and your kind acknowledgment is truly appreciated.It has been our pleasure to host you, and we thank you for your trust and support. We look forward to welcoming you back to Ascott Orchard Singapore for another exceptional and enjoyable stay.Warm regards,The management of Ascott Orchard Singapore