酒店回复: Estimado Sr. Lemus,Gracias por tomarse el tiempo para compartir sus comentarios sobre su reciente estadía con nosotros. Lamentamos sinceramente que su experiencia no haya sido completamente satisfactoria. Apreciamos que haya mencionado sus observaciones, ya que nos ayudan a mejorar continuamente la atención que brindamos a nuestros huéspedes.Nuestro equipo de limpieza realiza los servicios de acuerdo con el horario establecido o según la solicitud directa del huésped, ya que valoramos su privacidad y comodidad. Revisaremos este punto con nuestro personal para garantizar que se comunique con claridad el procedimiento a todos los huéspedes. Con respecto a la variedad del desayuno, nuestro objetivo es ofrecer opciones equilibradas y frescas cada mañana. Agradecemos su observación y la tendremos en cuenta para ampliar y mejorar la selección disponible.Esperamos que nos brinde la oportunidad de recibirlo nuevamente y ofrecerle una experiencia más agradable y satisfactoria.Atentamente,Asit GandhiGeneral ManagerLa Quinta Inn & Suites by Wyndham Baltimore N / White Marsh4 Philadelphia Ct, Baltimore, MD 21237
4.0分
家庭亲子
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热情周到的员工
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酒店回复: Estimado Sr. Noriega Negrón,Le agradecemos sinceramente por tomarse el tiempo para compartir su experiencia y otorgarnos una valoración tan positiva. Nos alegra saber que encontró a nuestro personal atento y servicial durante su estancia. En La Quinta Inn & Suites by Wyndham Baltimore North / White Marsh, nos esforzamos por ofrecer una atención cálida y personalizada a cada huésped, y comentarios como el suyo nos motivan a seguir mejorando cada día.Esperamos tener nuevamente el placer de darle la bienvenida en su próxima visita a Baltimore y brindarle otra experiencia cómoda y agradable.Atentamente,Asit GandhiGeneral ManagerLa Quinta Inn & Suites by Wyndham Baltimore N / White Marsh
5.0分
其他
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翻译提供方：Google
服务一流
4.0分
其他
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翻译提供方：Google
好的
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酒店回复: Dear Ms. Johnson,Thank you for choosing La Quinta Inn & Suites by Wyndham Baltimore N / White Marsh and for sharing your feedback. We are pleased to know that your recent stay met your expectations and that you rated your experience positively. It gives us satisfaction to see that our efforts toward maintaining a comfortable and welcoming environment are being appreciated by our valued guests.Your comments serve as an encouragement to our entire team as we continue to focus on providing clean rooms, friendly service, and a pleasant stay for all our guests. We constantly strive to enhance our standards of hospitality so that each visit remains convenient and enjoyable.We look forward to the opportunity of welcoming you again and ensuring your next stay is even more pleasant.Sincerely,Asit GandhiGeneral ManagerLa Quinta Inn & Suites by Wyndham Baltimore N / White Marsh4 Philadelphia Ct, Baltimore, MD 21237
1.0分
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The front desk manager was very rude. She was more interested in her personal cellphone call cussing someone out on the other end than check us in.
Our original room had a extremely load AC unit, lights hanging out of the ceiling and a funky smell.
I went to the front desk and told them about the
Issue and was told they would be repaired by the time we returned from an event. Nothing was repaired at all. I was told there were no more rooms available until I asked for a full refund. Then there was a room available for us.
This room was ok but the damage was done.
People rave about the breakfast but that is not the case on our trip.
Never again La Quinta.
issues and they said matine
3.0分
其他
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The morning Staff desk reception person wasn’t very friendly, and during breakfast the coffee ran out which took approximately 15 minis for them to bring out a fresh container. Also hotel room phone didn’t work and no USB PORTS in room.
5.0分
其他
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Clean, very nice room with very clean bathroom and shower. Friendly check in, cold drinks and snacks. Only stayed a night ever was great. Comfortable bed, cable tv, WiFi, microwave and coffee maker. Also little refrigerator. I would 100% stay again. All for around $90 a night.
1.0分
其他
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There were roaches everywhere, big ones baby ones..it was so disgusting. Don’t stay here! When I requested a refund the lady at the front did not even ask why. She knew exactly what it was. I was in and out in 35 min!
2.0分
情侣出游
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The noise level was horrible . Teens in the hallway yelling slamming doors. The office is hard to get in contact with and when I did correct them they were unable to fix the situation. You check online then still have to wait in a long long , the room was spacious but the pillows were terrible . A few other issues such as not having access to doors with your key card I would not recommend .
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酒店回复: Dear Carmen,Thank you for sharing your feedback. I understand how unsettling it can feel when rest is disrupted by noise in the hallway. Your experience with loud voices and doors closing repeatedly would trouble any guest, and I regret that your stay did not offer the calm environment you expected. I also recognize the frustration when you try to reach the front office and do not feel supported in the moment. Your comments about the wait during check in, the condition of the pillows and the access concerns with the key card are taken seriously, as comfort and convenience are important to every guest who stays with us.I appreciate your acknowledgment that the room was spacious. At the same time, I understand that the overall experience did not meet your expectations. Your observations help us strengthen the services that matter most to our guests, and your feedback is shared with the teams who oversee guest services, security and room comfort so they can improve the areas you mentioned.Thank you for choosing us during your visit and for taking the time to write your review. Your experience matters and your comments guide us toward a better guest journey.SincerelyAsit GandhiGeneral Manager
通常还不错，但上次他们没有单人床，而我预订的就是单人床，因为酒店漏水或被水淹了，所以他们给了我一间双人皇后房，但空调和暖气都坏了。早上前台的女孩也不太热情周到。
在我们入住的三天里，他们没有打扫卫生，而且早餐的选择也很少。
热情周到的员工
服务一流
好的
The front desk manager was very rude. She was more interested in her personal cellphone call cussing someone out on the other end than check us in.
Our original room had a extremely load AC unit, lights hanging out of the ceiling and a funky smell.
I went to the front desk and told them about the
Issue and was told they would be repaired by the time we returned from an event. Nothing was repaired at all. I was told there were no more rooms available until I asked for a full refund. Then there was a room available for us.
This room was ok but the damage was done.
People rave about the breakfast but that is not the case on our trip.
Never again La Quinta.
issues and they said matine
The morning Staff desk reception person wasn’t very friendly, and during breakfast the coffee ran out which took approximately 15 minis for them to bring out a fresh container. Also hotel room phone didn’t work and no USB PORTS in room.
Clean, very nice room with very clean bathroom and shower. Friendly check in, cold drinks and snacks. Only stayed a night ever was great. Comfortable bed, cable tv, WiFi, microwave and coffee maker. Also little refrigerator. I would 100% stay again. All for around $90 a night.
There were roaches everywhere, big ones baby ones..it was so disgusting. Don’t stay here! When I requested a refund the lady at the front did not even ask why. She knew exactly what it was. I was in and out in 35 min!
The noise level was horrible . Teens in the hallway yelling slamming doors. The office is hard to get in contact with and when I did correct them they were unable to fix the situation. You check online then still have to wait in a long long , the room was spacious but the pillows were terrible . A few other issues such as not having access to doors with your key card I would not recommend .