酒店回复: Thank you for your feedback! We truly value your concerns and are committed to improving your experience. We look forward to making your next stay even more enjoyable at our Dallas North Park location. It was a pleasure having you with us!
2.0分
其他
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This hotel 8s definitely covering up mold with caulk. This placed reaked so bad that i went through an entire can of air freshener. I stayed there earlier this year and it smelled. It was convenient to where and what i needed to do, so thought the first time may have been a fluke. No sir, its definitely MOLD in the building. No more stays there...and if you feel sick, youll know why.
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酒店回复: Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that you were unhappy with your experience. Our goal is to provide a warm, friendly, and reliable experience that makes guests happy, and we sincerely appreciate your feedback.
5.0分
家庭亲子
It was a very nice hotel with comfortable beds. The pool was inside and was heated. We enjoyed our stay!
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酒店回复: Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We strive to provide reliable and friendly service that makes your stay better and brighter and we appreciate your feedback. We hope to welcome you back soon.
5.0分
其他
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I loved everything, it was very clean, the breakfast was excellent with many options, the staff was very attentive and polite, the pool was excellent and very clean, the parking was very secure. I 100% recommend the hotel, our stay was excellent.
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酒店回复: Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We strive to provide reliable and friendly service that makes your stay better and brighter and we appreciate your feedback. We hope to welcome you back soon.
5.0分
商务出差
Great stay! Loved the chaise in room!
Breakfast was really good and staff was very friendly and awesome! Will definitely stay there again!
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酒店回复: Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We strive to provide reliable and friendly service that makes your stay better and brighter and we appreciate your feedback. We hope to welcome you back soon.
2.0分
商务出差
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I ask before 10am for towels an a extra pillow, while we were out, nothing delivered. Had to go down to get supplies and he said there's no pillows.
My bill is wrong supposed to be $ 269 plus trip insurance made it $289. It also said free parking, charge of $ 5.00 pulled from card. The whole reason i went with this hotel.
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酒店回复: Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that you were not happy with your service. Our team takes pride in delivering a warm, reliable and friendly experience that makes guests happy, and we are always looking for opportunities to improve. I will address your feedback directly with our team.
3.0分
其他
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Sink in room whistled like train when in use. Shower floor was scratched and severely discolored. Room spelled musty. Door frame to room was damaged as if jaws of life had been used to open it at one point. Fingernail polish stains all over the room desk.
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酒店回复: Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that you were not happy with your service. Our team takes pride in delivering a warm, reliable and friendly experience that makes guests happy, and we are always looking for opportunities to improve. I will address your feedback directly with our team.
4.0分
其他
Appreciated the staff working with us with are very late check-in due to cancelled/delayed airline flight. Large clean room ready for us.
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酒店回复: Thank you for taking a moment to share your experience. I am happy to hear you found the property to your liking. We strive to provide reliable and friendly service that makes your stay better and brighter and we appreciate your feedback. We hope to welcome you back soon.
太棒了，离SMU很近，价格也合理。早餐很好，还有免费停车场。
#踩#室内气味、住宿安全尚有不足
太棒了！！非常适合商务旅行！！房间宽敞舒适！！
This hotel 8s definitely covering up mold with caulk. This placed reaked so bad that i went through an entire can of air freshener. I stayed there earlier this year and it smelled. It was convenient to where and what i needed to do, so thought the first time may have been a fluke. No sir, its definitely MOLD in the building. No more stays there...and if you feel sick, youll know why.
It was a very nice hotel with comfortable beds. The pool was inside and was heated. We enjoyed our stay!
I loved everything, it was very clean, the breakfast was excellent with many options, the staff was very attentive and polite, the pool was excellent and very clean, the parking was very secure. I 100% recommend the hotel, our stay was excellent.
Great stay! Loved the chaise in room!
Breakfast was really good and staff was very friendly and awesome! Will definitely stay there again!
I ask before 10am for towels an a extra pillow, while we were out, nothing delivered. Had to go down to get supplies and he said there's no pillows.
My bill is wrong supposed to be $ 269 plus trip insurance made it $289. It also said free parking, charge of $ 5.00 pulled from card. The whole reason i went with this hotel.
Sink in room whistled like train when in use. Shower floor was scratched and severely discolored. Room spelled musty. Door frame to room was damaged as if jaws of life had been used to open it at one point. Fingernail polish stains all over the room desk.
Appreciated the staff working with us with are very late check-in due to cancelled/delayed airline flight. Large clean room ready for us.