酒店回复: Thank you for taking the time to review us, Xiaoyong. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.
酒店回复: We are sorry to hear about your experience. We have reached out to you just waiting for a response to discuss. Thank you.
2.0分
朋友出游
原文
翻译提供方:Google
酒店很漂亮,可惜我们住的房间淋浴间有头发,枕头又脏又旧,没有沐浴露和护发素,地毯也很脏。
工作人员非常有礼貌、善解人意、友好,所以我认为他们还有很大的改进空间。
展开
酒店回复: Thank you for taking the time to share your feedback about your recent stay. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.
酒店回复: Thank you for taking the time to share your feedback with us about your stay, Roberta. We strive to provide a relaxing environment free of distractions and apologize for the noise that you experienced. Please feel free to reach out to the hotel directly if you would like to discuss this issue further offline. We hope to have you back soon.
位于市中心,紧邻公交总站,交通便利。房间很大,有很大的微波炉冰箱洗碗机以及电磁炉和餐具,比较适合长期租住。
早餐没什么吃的,停车场是收费的。
酒店停车一晚上20刀,接水的地方不是很明显。不过酒店服务很好,邮件发了协助布置沙发床很快就得到回复并且完成了。早餐很正常有华夫饼。
没有人打扫房间,问前台说是两天打扫一次,服务实在一般
七十六岁老大爷穿戴整齐,笑容满面,太厉害了!
从入住到退房,工作人员都超级乐于助人,态度也很愉快。肯定会再次入住,并推荐给亲朋好友。
房间干净,前台也非常的nice
服务差,管理混乱!
我预定的第一个房间冰箱噪音很大,我换了房间。第二个房间的架子上摆满了脏盘子,抽屉里也放满了脏餐具。退房的时候,前台没有服务员,只有一个带着歉意的早餐服务员。我不确定我的房间是否打扫干净,穿着衣服睡觉。下次去尤金,我再也不会住这里了。
酒店很漂亮,可惜我们住的房间淋浴间有头发,枕头又脏又旧,没有沐浴露和护发素,地毯也很脏。
工作人员非常有礼貌、善解人意、友好,所以我认为他们还有很大的改进空间。
这地方太吵了!整晚都有汽车和公交车经过。无家可归的人在喊叫。我们楼上的人一直跺脚到早上6点。还有一列火车经过。真是糟糕的体验。我打电话给前台,结果被安东尼嘲笑,说他无能为力。坦尼娅非常友善,并向我道歉,尽管她那天晚上没有上班,还帮我退了一半的住宿费!