The room was very nice. Would definitely recommend this hotel. We favor Hampton Inn while traveling. Our only complaint was the coffee was cold and a couple of the food offerings were not hot. This said, it was a wonderful offering so we didn't have to look for a restaurant before continuing our travel.
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酒店回复: Thank you for sharing your feedback and for recommending our hotel. We're pleased to hear you enjoyed your room and that Hampton Inn continues to be your preferred choice while traveling. We appreciate your comments regarding the breakfast, particularly the temperature of the coffee and food items, as this helps us identify areas which we can improve consistency. We're glad the breakfast offering was still convenient for your travels, and we hope to welcome you back for an even better experience in the future.
5.0分
情侣出游
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Right when you walk in, the staff was very friendly and the hotel smelled and looked great! The room was clean and had small details that made it stand out like the welcome screen on the TV and everything was neat and tidy. The breakfast was good and coffee decent. Would recommend this hotel to anyone!
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酒店回复: Thank you so much for your wonderful 10/10 review! We're thrilled to hear that you had such a great stay with us! Our team takes pride in creating a welcoming and comfortable environment, so it's great to know the friendly service, clean room, and thoughtful touches---like the welcome screen---helped make your visit special. We're also glad you enjoyed breakfast and the coffee to start your day off right. Your recommendation truly means a lot to us! We hope to have the pleasure of welcoming you back the next time you're in the area. Safe travels and thank you for choosing Hampton!
4.0分
家庭亲子
Our room was clean and the hotel was convenient for us to visit with family in Minooka. We also loved its closeness to dining options.
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酒店回复: Thank you so much for your fantastic review! We're delighted to hear that you enjoyed your stay! It's always our pleasure to provide a comfortable and welcoming experience for our guests. We truly appreciate you choosing to stay with us and hope to welcome you back again soon!
5.0分
情侣出游
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We booked a stay kinda last minute due to a death in the family. Our stay was comfortable and the room and facility were very clean. Breakfast was very good with many choices. The staff we dealt with were perfect.
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酒店回复: Thank you so much for your fantastic review! We're delighted to hear that you enjoyed your stay! It's always our pleasure to provide a comfortable and welcoming experience for our guests. We truly appreciate you choosing to stay with us and hope to welcome you back again soon!
3.0分
其他
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disappointed
I was very disappointed with the room for the cost. The room was small, no sitting area, and needed updating. After checking out I received a notice from my charge card they had charged it an extra 30 dollars. When I Called to find out about the charge they said it was just to cover incidentals and it would be returned. Sounds like a scam to me since I was not told this would be done. When I say never, I mean never will I stay in a Hampton Inn again
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酒店回复: Thank you for sharing your feedback with us. We're truly sorry to hear that your stay did not meet your expectations, and we understand how frustrating this experience must have been. Regarding the $30 charge, we apologize for any confusion. This amount is a standard incidental hold that is automatically released after checkout, and we're glad to confirm it has been returned. We regret that this was not clearly communicated at check-in and we will be addressing this with our team to ensure better clarity moving forward. We also appreciate your comments about the room and we will share this feedback with our team as we continue to improve our guest experience. We hope you'll reconsider visiting us again in the future so we can provide you with the stay you deserve.
5.0分
情侣出游
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This is our third time staying here and we love it. The rooms are special with full cooking facilities. It's always clean and quiet and the persons at the front desk are very friendly and accommodating. I would recommend this hotel to anyone staying in Holland.
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酒店回复: Thank you so much for your fantastic review! We're delighted to hear that you enjoyed your stay! It's always our pleasure to provide a comfortable and welcoming experience for our guests. We truly appreciate you choosing to stay with us and hope to welcome you back again soon!
5.0分
其他
Nice, decent, updated and clean. Good breakfast. Around other things to eat, etc.
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酒店回复: Thank you for your perfect rating and for taking the time to share your feedback. We're glad to hear you enjoyed our clean, updated accommodations and our breakfast offerings as well as the convenience of nearby dining options. Your comments are greatly appreciated and we hope to have the opportunity to welcome you back for another enjoyable stay. Safe travels!
4.0分
其他
Staff was courteous. Room was clean but toilet paper holder loose on wall
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酒店回复: Thank you for sharing your feedback with us! We're glad to hear that you found our team courteous and your room clean--our staff works hard to make every stay comfortable. We do apologize for the loose toilet paper holder in your bathroom. Our maintenance team has been notified and will ensure it's fixed promptly. We appreciate you bringing this to our attention and hope to welcome you back for an even better experience next time!
5.0分
其他
Don’t have breakfast so I can’t comment on that but everything else was great.
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酒店回复: Thank you so much for your fantastic review! We're delighted to hear that you enjoyed your stay! It's always our pleasure to provide a comfortable and welcoming experience for our guests. We truly appreciate you choosing to stay with us and hope to welcome you back again soon!
4.0分
家庭亲子
The Pool was very dirty. The elevators need to be repaired very scary. The shower has some mold need better cleaning or caulk repair.
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酒店回复: Thank you for taking the time to share your feedback. I'm truly sorry to hear about the issues you encountered during your stay. This is not the experience we aim to provide, and I sincerely apologize for the inconvenience. Please know that we take your comments seriously. I've addressed these concerns with our maintenance and housekeeping teams to ensure immediate attention and corrective action. We hope you'll consider giving us another opportunity in the future to provide you with the quality stay you deserve.
The room was very nice. Would definitely recommend this hotel. We favor Hampton Inn while traveling. Our only complaint was the coffee was cold and a couple of the food offerings were not hot. This said, it was a wonderful offering so we didn't have to look for a restaurant before continuing our travel.
Right when you walk in, the staff was very friendly and the hotel smelled and looked great! The room was clean and had small details that made it stand out like the welcome screen on the TV and everything was neat and tidy. The breakfast was good and coffee decent. Would recommend this hotel to anyone!
Our room was clean and the hotel was convenient for us to visit with family in Minooka. We also loved its closeness to dining options.
We booked a stay kinda last minute due to a death in the family. Our stay was comfortable and the room and facility were very clean. Breakfast was very good with many choices. The staff we dealt with were perfect.
disappointed
I was very disappointed with the room for the cost. The room was small, no sitting area, and needed updating. After checking out I received a notice from my charge card they had charged it an extra 30 dollars. When I Called to find out about the charge they said it was just to cover incidentals and it would be returned. Sounds like a scam to me since I was not told this would be done. When I say never, I mean never will I stay in a Hampton Inn again
This is our third time staying here and we love it. The rooms are special with full cooking facilities. It's always clean and quiet and the persons at the front desk are very friendly and accommodating. I would recommend this hotel to anyone staying in Holland.
Nice, decent, updated and clean. Good breakfast. Around other things to eat, etc.
Staff was courteous. Room was clean but toilet paper holder loose on wall
Don’t have breakfast so I can’t comment on that but everything else was great.
The Pool was very dirty. The elevators need to be repaired very scary. The shower has some mold need better cleaning or caulk repair.