Breakfast was hot and area clean with different options then most hotel breakfsst. Room was clean and quiet and for my family nice most contl
2.0分
家庭亲子
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Initially happy to be upgraded to room 102 Suite, but is was very unsanitary and poorly maintained. Fingerprints, dust, and debris on doors, mirrors, counters, and furniture. "Pink" water on counter when I moved the soap dispenser and plastic kleenex holder. Refrigerator dirty inside. Discovered dirty sheets on the Q bed in the bedroom. Spots of dark dried debris on the fitted sheet. Several times attempted calls to front desk and received busy signal each time. When I went to the front desk several times no one came, even when I ran the bell. Front desk staff was helpful with towels, washcloths, receipts when they were there. Last morning of my stay the kitchen had run out of sausage and fruit. The dining area was also littered with debris on tables. Kitchen staff just sitting around some of the time. The cold water dispenser in the lobby ran dry and after asking the front desk to fix it, it was still dry and blinking 2 hours later. Water in the gym was also almost gone but we were able to fill a couple water bottles before we left on our trip. The biggest disappointment though was the lack of cleanliness.I had to wipe down the entire room and didn't find the dirty sheets until it was late and ready to climb in to sleep. Really unacceptable. I did not mention this to the front desk because I never felt like there was a manager on duty except for possibly when I initially checked in. Seemed otherwise just young people manning the front desk.
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酒店回复: Thank you for posting a review regarding your recent stay at our property. I will be having a meeting with my staff to address the cleanliness issues you unfortunately encountered, they are very much not to our normal standards.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
5.0分
其他
Yes, the room was spotless and the check-in was very easy and friendly. Will be staying again in this hotel
5.0分
其他
Clean and friendly staff.
Comfort height toilets would be a big bonus. A must have for tall people and old men.
5.0分
情侣出游
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Such a nice hotel for a super small town. Pool and hot tub space well maintained, breakfast good, room very clean, all staff professional and welcoming. Nothing but a relaxing time!
5.0分
其他
Very Nice Place
This is a great place to stay. Breakfast was really nice. We will definitely be back.
5.0分
情侣出游
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We enjoyed our stay! Staff was friendly, breakfast was good and our room was nice and clean. The single drawback we had was not having soap in our room to wash our hands.
很棒的服务和舒适度。
我推荐它
服务很好
Breakfast was hot and area clean with different options then most hotel breakfsst. Room was clean and quiet and for my family nice most contl
Initially happy to be upgraded to room 102 Suite, but is was very unsanitary and poorly maintained. Fingerprints, dust, and debris on doors, mirrors, counters, and furniture. "Pink" water on counter when I moved the soap dispenser and plastic kleenex holder. Refrigerator dirty inside. Discovered dirty sheets on the Q bed in the bedroom. Spots of dark dried debris on the fitted sheet. Several times attempted calls to front desk and received busy signal each time. When I went to the front desk several times no one came, even when I ran the bell. Front desk staff was helpful with towels, washcloths, receipts when they were there. Last morning of my stay the kitchen had run out of sausage and fruit. The dining area was also littered with debris on tables. Kitchen staff just sitting around some of the time. The cold water dispenser in the lobby ran dry and after asking the front desk to fix it, it was still dry and blinking 2 hours later. Water in the gym was also almost gone but we were able to fill a couple water bottles before we left on our trip. The biggest disappointment though was the lack of cleanliness.I had to wipe down the entire room and didn't find the dirty sheets until it was late and ready to climb in to sleep. Really unacceptable. I did not mention this to the front desk because I never felt like there was a manager on duty except for possibly when I initially checked in. Seemed otherwise just young people manning the front desk.
Yes, the room was spotless and the check-in was very easy and friendly. Will be staying again in this hotel
Clean and friendly staff.
Comfort height toilets would be a big bonus. A must have for tall people and old men.
Such a nice hotel for a super small town. Pool and hot tub space well maintained, breakfast good, room very clean, all staff professional and welcoming. Nothing but a relaxing time!
Very Nice Place
This is a great place to stay. Breakfast was really nice. We will definitely be back.
We enjoyed our stay! Staff was friendly, breakfast was good and our room was nice and clean. The single drawback we had was not having soap in our room to wash our hands.