酒店回复: Dear Valued Guest,Xin Chào from SOL by Meliá Phu Quoc!Thank you so much for your wonderful and detailed review! We are absolutely thrilled to hear that you and your family had such a comfortable and "smooth sailing" 3-night stay with us.It is great to know that you enjoyed our massive swimming pool, the convenient dining options, and our beautiful landscaping. We are also glad that our location served as a perfect base for your adventures to Grand World and the Zoo, while still being close to essentials like King Kong Mart and the airport.Most importantly, hearing that our service made you feel "at home" is the highest compliment our team can receive. We strive to create a warm and welcoming environment for all our guests, especially families traveling with children.We truly appreciate your recommendation and look forward to welcoming you and your family back for another memorable holiday in the future!Warm regards,Koll – Nguyen Nghi Luc (Mr.)Guest Experience OfficerSOL by Meliá Phu Quoc
4.5分
加大索尔精致套房
情侣出游
非常巴适!服务挺好,也有免费接送机服务
酒店整体范围不大,游客不多所以不会很拥挤,早餐一般般吧,能吃饱,中餐品类比较少。
另外,如果是不能拿走的东西麻烦做个提醒,五星酒店理应有些生活用品是可以带走的。
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酒店回复: Dear Valued Guest,Xin Chào from SOL by Meliá Phu Quoc!Thank you so much for your "Excellent" rating and for highlighting our attentive service and convenient airport shuttle. We are delighted that our resort's boutique feel provided you with a peaceful, uncrowded atmosphere—perfect for a relaxing getaway.However, I appreciate your constructive feedback regarding our breakfast and room amenities. I have shared your comments about the Chinese food selection with our Executive Chef to see how we can diversify our Asian offerings to better cater to our international guests.Regarding your feedback on amenities, I sincerely apologize for any confusion. While we provide standard complimentary toiletries, we are also committed to a sustainability initiative that involves using larger, eco-friendly dispensers to reduce plastic waste. I understand your expectation for take-away items at a five-star property, and I have shared your suggestion with our Front Office and Housekeeping teams to ensure we provide clearer communication and reminders about which items are complimentary and which are part of our green-initiative stay.We truly value your patronage and your honest remarks, as they help us refine our 5-star experience. We look forward to welcoming you back for an even more seamless stay in the near future!Warm regards,Koll – Nguyen Nghi Luc (Mr.)Guest Experience OfficerSOL by Meliá Phu Quoc
酒店回复: Dear Mr. Ms. Jynnpy,Xin Chào, from SOL by Meliá Phu Quoc!Thank you so much for your wonderful review and for giving us such a "pleasant surprise!" We are thrilled to hear that you enjoyed the tranquility of our resort and the spaciousness of your room.It is fantastic to know that the direct pool access was a highlight of your stay, and that you found our breakfast variety—especially the mix of Eastern and Western dishes—to your liking. Providing a restful sleep with good soundproofing and a "home away from home" service is exactly what we strive for.We truly appreciate your high recommendation to your friends. It was an absolute pleasure hosting you, and we look forward to being your first choice again on your next visit to Phu Quoc!Regards,Koll – Nguyen Nghi Luc (Mr.)Guest Experience OfficerSOL by Meliá Phu Quoc
酒店回复: Dear Our Valued Guest,Thank you for staying with us and sharing such a perfect rating! We are absolutely happy to know that you had an enjoyable stay with us. Your satisfaction is one of the best motivations for our operation. It's fantastic that you noticed and highlighted our team's dedication. Our staff takes great pride in providing exceptional service and are incredibly grateful for your positive feedback and kind wordsWe thank you again for taking the time to share your experience. We look forward to welcoming you back for another amazing stay at SOL by Melia Phu Quoc.Warm Regards,Anh Nguyen (Mr.)Guest Experience Supervisor
酒店回复: 尊敬的宾客,
Xin Chao,来自富国岛美利亚酒店 (SOL by Meliá Phu Quoc)!
感谢您选择我们酒店,并成为您在美丽的富国岛度假期间的宝贵资源。非常感谢您抽出时间和精力与我们分享您近期的入住体验。我们非常重视您对我们服务和设施的赞赏。请您放心,我们将竭尽全力为您提供卓越的宾客体验。
同时,我们也非常感谢您分享了一些信息,您认为我们未能满足您的期望,并且您对此感到不够满意。我们一定会与泳池团队再次合作,重新检查这个问题,以免给客人带来更大的损失。这些宝贵的意见将帮助我们在未来为您提供更优质的服务。我们会将您的意见转发给相关部门,并密切关注您的反馈。
我们期待未来再次欢迎您,并体验我们创新的服务和设施。
此致,
Anh Nguyen(先生)
宾客体验主管
SOL by Meliá Phu Quoc
点评来源 Trip.com
5.0分
海景标准房
独自旅行
酒店设施比较新,环境宜人,理想中的样子
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酒店回复: Dear Our Valued Guest,Xin Chao, from SOL by Meliá Phu Quoc!It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review. It's wonderful to see the team's dedication recognized! Your positive feedback truly highlights the exceptional service our staff provides, and they are incredibly grateful for your kind words.We thank again for taking the time to share your experience. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc. Warm Regards,Koll- Nguyen Nghi Luc (Mr.)Guest Experience OfficerSOL by Meliá Phu Quoc
非常不错的酒店,酒店有免费接送到机场的班车,距离机场,打车9-15分钟,设备比较新,游泳池超级大,而且两边有餐饮,游泳完,可以直接吃饭。绿化很好,午餐和晚餐也可以在酒店解决了。服务一流,真的体验到宾至如归,带孩子住了三个晚上,都很舒服,白天去了,北部的大世界和动物园,第三天回国,从酒店过去一路顺利
从这边去,KING KONG MART也很近
非常巴适!服务挺好,也有免费接送机服务
酒店整体范围不大,游客不多所以不会很拥挤,早餐一般般吧,能吃饱,中餐品类比较少。
另外,如果是不能拿走的东西麻烦做个提醒,五星酒店理应有些生活用品是可以带走的。
非常惊喜的一次入住!酒店闹中取静,房间空间大,卫生间设备不错。服务人员宾至如归,早餐丰富,水果新鲜,中西结合。隔音效果好,睡得安稳。设施完善,强烈推荐朋友们来住,下次我也会优先选择!还可以直接通泳池非常棒
强烈推荐这家酒店!我们订的直通泳池房型真的惊艳到了,玩水超级方便,度假感直接拉满。
酒店整体环境很棒,干净整洁又有设计感,随处都是惬意的氛围。最惊喜的是沙滩,人特别少,沙子细腻干净。泳池设施也很赞,水质清澈,维护得很好,不管是带孩子玩还是自己放松都合适。
早餐也必须夸一夸,种类丰富,食材新鲜,中西式菜品都有,能满足不同口味,吃得很满足。
出行打车,没有步行可以去的地方。
服务方面也是非常赞,服务人员态度好不说,处理问题时间也很快~表扬来我们房间抓蜘蛛的小哥哥。这次入住体验感满分,下次来还选这里!
这家度假村很漂亮,规模也很合适,虽然挺大,但步行十分钟就能到各个地方,这点很棒。海滩很干净。食物不错,但是白天没有小吃供应。泳池酒吧上午11点才开,而且不提供任何食物。你需要去Shack餐厅点餐,他们只会把菜单上的几样东西装在盒子里送到泳池边。不然你就得去餐厅吃。(我有些朋友是全包套餐,但这种情况下他们也不会送餐。)
有一天,泳池酒吧挤满了人,只有一个工作人员在点单和准备饮料!当我建议经理多派一个人来帮忙时,他却让我耐心等待或者去餐厅点餐。这意思就是,如果泳池人太多,他们就不会改善服务。这可能是因为全包服务,为了减少消费。但那些没有选择全包套餐的人也会受到影响。
我的三岁儿子和一个四岁的朋友在游泳池里把脚划伤了。经理过来时很担心,问我需要什么,但他建议他们不要在泳池里待太久,他还说我儿子可能是个城市孩子,不习惯。但事实是,我们每周都去泳池,他会游泳,我们之前也去过巴厘岛、菲律宾和泰国类似的旅行,从来没发生过这种事!所以我很确定问题出在他们的泳池地板上,要么是瓷砖太粗糙,要么是浅水区有尖锐的东西。事实上,有一次我也踩到过尖锐的东西,幸好当时只是在走路,没被划伤。(我儿子脚的照片是事发两天后拍的)
所以这家酒店很漂亮,也很方便,干净,价格也合适。但我对游泳池有顾虑,所以可能不会因为这个原因再去了。而且我不会选择全包套餐,因为会有一些限制。
酒店设施比较新,环境宜人,理想中的样子
虽然索纳西地区的酒店稀疏分散,离市中心有点距离,但这家度假村还是很不错的住宿选择。阳台的景色很棒。泳池靠近海边,面积很大,但如果能更好地布置一下日光浴床就更好了。总的来说,这里非常宁静,留下了美好的回忆。
酒店离机场很近,这一点很加分。提供往返机场的免费接送服务。前台和餐厅的工作人员都非常乐于助人且友好。免费的下午茶是一大亮点。
泳池很大,工作人员也很友好。有漂亮的凉亭和躺椅。
健身房有待改进——没有风扇或空调,毛巾看起来不干净,哑铃也有点生锈。里面也非常闷热。
房间大小合适,海景很棒。房间的空调白天有点热。洗手间可以多提供些挂钩,用来挂毛巾或衣物。我们的房间没有架子可以晾湿泳衣。
Sol Beach酒店的泳池和大小适中的花园很不错。
不过,泳池直通房真的是个糟糕的选择。房间比我想象的还要潮湿。订酒店前我在其他评论里也看到过说房间潮湿,但我没太在意,这是个错误。行李箱里的衣服都变得潮乎乎的,挂起来的衣服感觉就像是被雨淋湿了又穿上一样。我真后悔多花钱选了这种房型。每次踩在塑料地板上都有种黏腻感,很不舒服。房间的吹风机也坏了,工作人员来修了半天也没修好,他们还把吹风机拆得乱七八糟,残渣就留在地板上。早餐整体来说做得比较业余,法式薄饼因为赶时间都没熟就端上来了,让人很不满意。
离机场很近,非常方便。早餐种类丰富,味道也很棒。一边欣赏夕阳一边在泳池里游泳真是太棒了☺