酒店回复: Dear Guest user,What a beautiful birthday memory! We are so touched that our team could surprise you with a card, cake, and decorations—celebrating our guests' special moments is one of our favorite things to do. It is also wonderful to hear that you found our rooms spacious and enjoyed such a fantastic deal during your December visit. We can't wait to welcome you back for your next trip to Bali!Warm regards,Ketut Adi AriawanOperations ManagerSthala, a Tribute Portfolio Hotel, Ubud Bali
酒店回复: Dear Guest User,Thank you so much for sharing your wonderful experience with us!We are absolutely thrilled to hear that our team's warm, welcoming, and personalized service—from remembering your name to assisting immediately with your room change (due to the incense) and providing a dehumidifier—made your stay exceptional. We are particularly proud that we could quickly assist you with medical supplies and follow up after your swimming incident.We appreciate you highlighting our rich and balanced breakfast offerings, the beautiful pool view, and the convenience of our free shuttle to Ubud Center.We sincerely apologize for the annoyance caused by the mosquitos during dinner and are implementing additional measures to address this.Thank you again for choosing us. We eagerly await your return!Warm regards,Ketut Adi AriawanOperations ManagerSthala, a Tribute Portfolio Hotel, Ubud Bali
酒店回复: Dear valued guest,We are absolutely delighted to hear that our team's service made such a positive impression! Providing a warm, genuinely welcoming experience is our top priority, and your recognition of our staff's smiles and attentiveness truly means a lot to everyone here. We're also thrilled you appreciated the hotel's environment, finding the blend of modern and Balinese design, the surrounding greenery, and our various pools to be excellent for relaxation and photography.We sincerely apologize, however, that the room condition did not meet your expectations. We understand that the natural environment of Ubud, being nestled in the jungle, can sometimes lead to a noticeable dampness and associated musty scent. Please be assured we are actively looking into ways to mitigate this issue, especially for our guests sensitive to smells, as we want every aspect of your stay to be comfortable.Your feedback regarding the breakfast variety is also very valuable. We regret that the selection seemed limited during your stay. We aim to offer a diverse and high-quality start to the day, and we've already shared your comments with our Culinary team to explore ways to increase the variety and sophistication of our offerings, ensuring the breakfast experience matches the quality of our service and environment.Thank you again for your balanced perspective. We hope that the excellent service and beautiful setting you experienced will encourage you to give us another opportunity to host you in the future, allowing us to deliver a completely satisfying stay.Warm regards, Ketut Adi Ariawan Operations Manager Sthala, a Tribute Portfolio Hotel, Ubud Bali
酒店回复: Dear Guest User, Thank you very much for your review!.We are glad to hear that the new room arrangement resolved the initial issue you had with the facilities and that you were satisfied afterward.We are also pleased that you enjoyed the environment, noting that it is surrounded by greenery and very quiet, as well as your general rating for cleanliness.We look forward to welcoming you back, and we will strive to provide you with an even more perfect experience!Warm regards, Ketut Adi Ariawan Operations Manager Sthala, a Tribute ortfolio Hotel, Ubud Bali
酒店回复: Dear Xiaobai0623,Thank you for your review. We're happy to hear that you had a positive overall experience with us, especially during your first stay.We sincerely apologize for the disappointment you experienced during your second visit. We understand that having a room with a view is a significant part of the experience, and we regret that your room on the lower floor faced a wall and had a musty smell. We've taken note of your feedback and will use it to improve our room allocation process.It’s wonderful to hear that you appreciated the exceptional service and friendly smiles of our staff, which is something we pride ourselves on. We're also glad you found our family rooms to be a great value.Your recommendation to check in early is very helpful, and we truly hope you'll give us another chance to provide you with the beautiful stay you enjoyed the first time. We look forward to welcoming you back again soon.Warm regards,Ketut Adi AriawanOperations ManagerSthala, a Tribute Portfolio Hotel, Ubud Bali
酒店回复: Dear Guest User,Thank you so much for this great feedback! We are absolutely delighted to hear that you were Satisfied with your stay at Sthala, a Tribute Portfolio Hotel, Ubud Bali.The satisfaction of our guests is our highest priority, and we are thrilled that we were able to provide a positive and enjoyable experience for you.We truly hope you had a relaxing time enjoying the beautiful river views and the tranquil atmosphere of Ubud. We look forward to the opportunity to welcome you back again very soon for another wonderful getaway!Warm regards,Ketut Adi AriawanOperations ManagerSthala, a Tribute Portfolio Hotel, Ubud Bali
酒店回复: Dear Guest User,Thank you so much for your wonderful feedback! we appreciate your honest perspective on the location trade-offs and the natural environment. While being near the river and forest offers a "surreal" view for some, it certainly brings the challenges of a jungle environment, like the mosquitoes you mentioned.We look forward to welcoming you back for another wonderful visit!Warm regards,Ketut Adi AriawanOperations ManagerSthala, a Tribute Portfolio Hotel, Ubud Bali
12月过来巴厘岛游玩，看到这家评价很好，房间很大，当时优惠时可能因为不是旺季，差不多3000元4晚，非常划算。团队也知道当天是我生日，特意准备了卡片小蛋糕小装饰，太有心了。下次还想再住他们这一家
房间有熏香 提出要求后即刻换了一间房 雨季房间有点潮湿 服务人员了解后 给放了个除湿器
酒店人员很热情 入住期间热情打招呼 且记得我的名字 记得喜好 游泳蹭伤 工作人员帮忙寻找医疗用品 事后酒店管理询问是否滑倒或者需要特别处理 主动帮忙拍照 健身房简单但是跑步机椭圆仪 哑铃肩背器械都有
泳池景色很好 水质不错 酒店瓶装水没有问题 不拉肚子 可以放心喝 餐厅早餐西式及本地特色居多 很丰盛 营养均衡 中晚餐 比较国际化 蚊子很** 吃了顿晚饭 三个人只薅我一只羊 期间找饭店人员帮忙换零钱 也很乐意帮忙 免费shuttle bus去乌布中心
此次入住Sthala的整体体验可谓喜忧参半。首先必须称赞的是无与伦比的服务，从踏入大堂开始，每一位员工都面带微笑，热情周到，让人有宾至如归的感觉。酒店环境也非常出色，公共区域的设计巧妙地将现代感与巴厘岛风情融合，绿植环绕，多个泳池点缀其间，非常适合拍照和放松。
然而，房间内部存在一些硬伤。由于酒店位于乌布的山林地带，房间内确实能感到明显的潮湿感，并且伴随一丝若有若无的霉味，这对于对气味敏感的客人可能会造成困扰。此外，早餐的选择相对单一，连住了几天后发现种类变化不大，与周边同级别酒店相比，丰富性和精致度略有不足。
总结来说，如果您非常看重服务和环境设计，并能接受房间的潮湿问题，Sthala仍是一个不错的选择。但若追求完美的住宿体验和丰盛的早餐，或许可以考虑其他选项
我们在这里住了四晚，住宿体验非常棒。我额外付费升级到了丛林套房。这里是我们在乌布和蒙杜克周边游玩的绝佳基地。非常宁静，河水的声音非常舒缓！在巴厘岛发洪水那天，我们也很享受酒店的设施。
早餐非常丰盛，种类繁多，非常出色。员工服务也是一流的。还在他们的Tahara水疗中心享受了一次很棒的按摩。
在 Sthala 住得很棒，下次还会再来。
酒店维护得很好，满足了我们的所有需求。
这里是乌布一个很棒的住宿地点，远离喧嚣的公路，晚上还能看到星星，伴着河流的潺潺水声入眠。
他们的酒吧价格实惠，而且很棒！
别忘了参加他们每天的活动！
酒店性价比比较高！
设施：一开始房间有点问题，重新安排了就不错
卫生：总的来说不错
环境：周围都是绿色，也很安静！
服务：相当不错，很满意！
在这里住了两次，第一次还不错，楼层都是可以看到户外，第二次去的时间晚，在一楼和三楼，窗户都是面对墙壁的，进去还有一股霉味，建议大家早点去入住！巴厘岛整个地区的酒店服务都很好，笑容满面，酒店整体感觉还是不错，入住的家庭房也都让小朋友一起不用单独加费用
房间设计得很漂亮，既有巴厘岛风情又兼具现代舒适感。床超级舒服，阳台还能看到树林和河流，增添了几分宁静的氛围。所有地方都一尘不染，洗浴用品也储备得很充足。浴室很宽敞，水压很足，洗漱用品也很好用。这里感觉很私密也很安静，非常适合玩了一天后放松休息。我很喜欢早上被大自然的声音唤醒。这是一次非常舒适放松的住宿体验。
酒店设备老了些，但服务很好，班车去乌布集市也方便
位于乌布比较南边的位置，要去乌布中心和北边丛林啥的会比较远，有一段距离，大概是半小时到皇宫，一小时到梯田，但也能够兼顾到南边如果要坐船去佩妮达岛。性价比比较高，不过房间或者酒店景观本身没什么特别的，蚊虫不少，依山傍水。