酒店回复: Hello Rover,Thank you for sharing your detailed feedback. We’re sorry to hear that your stay did not fully meet your expectations, and we hope the guest who was unwell has since recovered.Regarding the early checkout and refund request, all reservations made through Ctrip are subject to Ctrip’s booking and cancellation policies. As the payment was made directly to Ctrip and not to the hotel, any refund eligibility and processing must be handled by them accordingly. We kindly recommend guests review and confirm these policies with the booking platform before arrival.As for the comments on room facilities and services, we appreciate you taking the time to share them. Feedback that is related to our direct operations will be reviewed internally so we can continue to improve where possible. We are pleased to hear that our front desk and restaurant teams left a positive impression, as well as that the shuttle service was useful during your stay.We regret that this experience did not leave you fully satisfied and respect your decision. Thank you again for your comments, which help us better understand guest expectations.#HappyRoving,Mahmoud
酒店回复: Hello Rover Dingdingmao,Thank you so much for sharing your honest experience with us! We truly appreciate your patience regarding the shuttle timing and your understanding as you settled into the room. We're glad the cozy atmosphere of our lounge and the convenience of the nearby Carrefour helped make your stay more comfortable by the second day. It’s great to hear our breakfast and local surroundings grew on you! We can't wait to have you back again soon.#HappyRovingPrince & Team
酒店回复: Hello Rover,Thank you so much for the detailed feedback! We’re so glad you found us to be a great value, though we’re sorry the navigation app gave you a bit of a runaround on your way here, that's the last thing you need when traveling! It’s wonderful to hear you enjoyed the fresh breakfast and found the airport shuttle and subway access so convenient. We look forward to welcoming you back again soon.#HappyRovingPrince & Team
4.1分
罗夫房
情侣出游
服务:酒店前台的美女姐姐服务很好,还帮我们办理了提前入住。
环境:住客挺多的,大厅和休息处香味太重了,不是很舒服。周边有地铁站和商场很方便。
卫生:就住了一天没发现有什么需要改进的地方。
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酒店回复: Hello Rover,We are happy to see that you enjoyed your time with us, Thanks for reviewing us, we look forward to welcoming you back again soon. #happyroving, Mahmoud & Team
5.0分
罗夫房
朋友出游
交通非常方便,city centre Deira站四号出口右手边就能看到。酒店各项设施完善,酒店公共区域和房间都干净整洁,服务人员态度很好。酒店一楼还有商店,购买食物和生活用品等方便。总体居住体验很好,无论商务、朋友出行、家庭出行都很适合入住。👍🏻👍🏻👍🏻
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酒店回复: Hello Rover Langgewozhile,Thank you so much for the glowing review! We are thrilled to hear that you had such a great stay with us. 🌟It is wonderful that you found our location so convenient, being right next to Exit 4 of Deira City Centre station really does make exploring the city a breeze. We’re also glad you enjoyed our clean facilities, friendly team, and the convenience of our on-site shop for your daily essentials.Knowing that you’d recommend us for business, friends, and families alike is the best compliment we could receive! See us again soon!#HappyRovingPrince & Rove City Centre Team
酒店回复: Hello Rover, Thank you so much for sharing your experience! We are delighted to hear that you enjoyed our welcoming team, the convenience of the airport shuttle, and our great location near the metro and shopping mall. However, I am truly sorry for the lapse in service regarding your request for cotton swabs. I can certainly understand how frustrating it is to be promised something and then left waiting without an update. This is not the seamless "Rove experience" we strive to provide, and I sincerely apologize for the oversight and the lack of communication. I have shared your feedback with our team to ensure we follow up more reliably on every guest request moving forward. We to welcome you again soon. #HappyRoving Prince & Rove City Centre Team
酒店回复: Hi Rover,Thank you for sharing your experience with us. We’re delighted to hear you enjoyed the comfort, quiet surroundings, convenient metro access, and especially our airport shuttle service. It’s wonderful to know everything met your expectations, and we truly appreciate your recommendation. We hope to welcome you back on your next visit to Dubai!#Happy Roving,Chetan and Team
酒店回复: Hi Hjcdavid,Thank you for your detailed feedback! We’re glad you enjoyed our convenient location, clean rooms, breakfast selection, and complimentary airport shuttle. We truly appreciate your kind comments and are happy to know you found great value in your stay. We hope to welcome you back again soon. 😊#Happy Roving,Chetan and Team.
酒店回复: Hi Guojie,Thank you for your wonderful feedback! 🌟 We’re glad you enjoyed our location, clean rooms, friendly staff, and the convenience of the airport shuttle. We look forward to welcoming you again on your next visit to Dubai 😊#Happy Roving,Chetan and Team
可以的 告诉大家个诀窍 你就说赶下午五点的飞机 他能让你住到四点,当然你不说也可以直接延迟到两点,也不错了,有摆渡巴士,离着地铁站也近,适合逛城市时住
不是很满意的一次体验、对携程的掌控能力,也表示遗憾。
国内三星标准,这边就要上千价格💰迪拜的消费是贵的。
房间简简单单、没有过多设施,毛巾有点泛黄/磨损,防盗门锁是坏的(介意的慎入/或者结伴/自带门挡);烧水器容量很小、一烧水就扑得到处都是; 每天送一玻璃瓶饮用水、🈶最简单的茶包/咖啡包; 吹风机是锁死在抽屉里的(估计怕被人顺走/精打细算);卫生纸太薄了,这个体现了一个酒店的档次;只有2个枕头、冬天的迪拜还是有点冷、空调开了有点冷/不开又很闷;
早餐看着很热闹,好吃的不多;
前台服务员/餐厅服务员,都很热情;
有免费班车去几个购物店/公园/机场。
可惜,我们因为有人生病😷提前一天退房,酒店不肯退房费(携程出面也不行)国内国际一般酒店都可以提供的服务,这里很强势(还美其名曰“契约精神”鬼迷🉐很)- - 作为服务业,你需要给到的是好的服务&体验,你给不了、别人能给,你就out了。
以后也不会选择这家酒店了🙂↔️建议携程降低推荐评级!⚠️
离机场的确近 等了一会坐的酒店一小时一班的接驳车到酒店。入住房间时感觉好小啊 设施也一般还没国内如家连锁大。不过酒店其它配套不错 ,早餐厅、小超市、休闲区虽不大但温馨有氛围。家乐福大超市地铁站就在附近第二天玩耍回来就习惯了。
酒店离地铁口很近,4号口出来就能看到酒店,走路不到5分钟,导航推荐的路线有点绕路。房间干净,性价比高,早餐也还不错,现做的选择挺多~去机场的班车每小时一班,应该是24小时服务,就在酒店门口很方便,10分钟就到T3了~附近还有个商场,吃饭去超市都挺方便~
服务:酒店前台的美女姐姐服务很好,还帮我们办理了提前入住。
环境:住客挺多的,大厅和休息处香味太重了,不是很舒服。周边有地铁站和商场很方便。
卫生:就住了一天没发现有什么需要改进的地方。
交通非常方便,city centre Deira站四号出口右手边就能看到。酒店各项设施完善,酒店公共区域和房间都干净整洁,服务人员态度很好。酒店一楼还有商店,购买食物和生活用品等方便。总体居住体验很好,无论商务、朋友出行、家庭出行都很适合入住。👍🏻👍🏻👍🏻
还不错!有大巴机场接机,酒店服务员很热情。就是我打电话问客服要棉签,答应给我送一直没送上来,而且没回电话。不知道是什么情况。酒店离地铁站很近,附近还有一个大商场可以吃饭。总之还不错。去老城区和市中心地铁方便。
我们十年后再到阿联酋自由行,亱間到迪拜为方便选了机场近处的该酒店,房间干净床铺舒适,早歺不错,从酒店搭地铁十分方便,在房间从窗口就能看见地铁站,我们用三天的一日票乘地铁把迪拜遊了个遍,酒店周围环境安静,还有400米塑胶跑步道,绿树荫荫,最让我们满意的是接机班车,那天亱十点多才下机出关拿行李,按近年已往予约接机经历多有不顺,这次按酒店給我的班車图表,竟一分不差的到了接机点,且只接我们俩人,如同专車,从前台到清洁服务都挺好,我向自由行的旅客非常推荐這家酒店!
酒店位置很好,商场,餐馆,超市,医疗中心都在步行可以到达的位置。房间和其他连锁一样布局,干净简洁。早餐10点半结束,东西比较丰富。有免费摆渡车去t1和t3,每一个小时一班。接人t3每个准点10分,t1每个准点15-20分左右。总体性价比较高值得选择。
酒店位置很好,商场、餐馆、超市都在步行可以到达的位置。房间干净简洁,工作人员服务热情周到,乐于帮助我解决问题,出门左转走五分钟就有地铁站,从地铁4号出口右转就能看到酒店,但没有直梯,携带大家行李需要从2号口坐直梯出来,但也不会走得太远就能找到酒店。酒店免费提供往返机场穿梭巴士,方便前往机场。以后来迪拜还会再住这里。