酒店回复: Hai, thank you for taking the time to share your feedback with us on your most recent stay at the Hampton Inn and Suites Scioto Downs. We are happy you enjoyed your stay with us. We cannot wait to welcome you back.
1.0分
其他
原文
翻译提供方：Google
我从周四住到周日，他们没有一天来打扫，甚至没有换过毛巾。
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酒店回复: Elfido, Thank you for sharing your feedback about your recent stay with us at the Hampton Inn & Suites Scioto Downs. We sincerely apologize that your room was not serviced and fresh towels were not provided during your visit. This is not the experience we want for our guests, and we truly regret the inconvenience this caused.We will be addressing your concerns with our housekeeping team to ensure this does not happen again. Your comfort and satisfaction are very important to us, and we hope to have the opportunity to welcome you back for a much better stay in the future. Christina
4.0分
其他
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The bathroom floor was dirty and I had to wipe the floor with a soapy washcloth. The shower was dripping into a metal plate and I had to place towels on the plate to stop the loud drip sounds. The roads were only partially plowed after 4.5 inches of snow.
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酒店回复: Thank you for sharing your experience with us. We’re very sorry to hear about the condition of your bathroom floor and the issues with the shower drip—this is not the level of comfort or cleanliness we want for our guests. We will address this immediately with our housekeeping and maintenance teams.We also understand the frustration with the road conditions after the snowfall and appreciate your patience during the storm.Thank you again for your feedback. We hope to welcome you back for a smoother, more comfortable stay.
5.0分
其他
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We gave this property one last chance to keep our business and they did. Specifically, Angela who checked us in. She was away just for a few helping another guest get coffee, but with just a brief wait, greeted us and made eye contact even! So good. (3 other desk clerks barely looked up as we came and went when paying the desk at other times).
Angela was personable, professional and even spoke highly of maintenance and housekeeping too.
Needs more than 4 handicap spots, has twice as many diamond member spots.
All in All, we'll likely be back.
Thank you, Angela.
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酒店回复: Thank you for giving us another opportunity to serve you, and for sharing such thoughtful feedback. We’re delighted to hear that Angela made such a positive impact on your stay—her warm, attentive service is exactly what we aim to provide. We’ll be sure to pass along your kind words to her and the rest of the team.We also appreciate your comments regarding our handicap parking, as insights like this help us continuously improve the guest experience. We’re glad to know you plan to return, and we look forward to welcoming you back again soon.
2.0分
其他
AC wasn't working properly, and there was too much noise. I was on a long road trip and didn't feel rested after my stay.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear that the AC and noise impacted your comfort, especially after a long day on the road. That’s not the restful experience we aim to provide. We’ve shared your comments with our team so we can address the issues promptly. We appreciate you choosing the Hampton Inn & Suites Scioto Downs and hope to welcome you back for a smoother, more relaxing stay.
4.0分
其他
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All was good. Breakfast was not hot at all. It was kind of warm and they don’t have a microwave in the dining area to reheat anything. You would have to get your food and take it back to your room and use the Microwave there. The cost of the stay should ensure a HOT MEAL or credit for not having hot food.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that most of your stay went well, but we sincerely apologize that the breakfast items were not served as hot as they should have been. A fresh, hot breakfast is an important part of the Hampton experience, and we regret that we fell short during your visit.We also understand your frustration regarding the lack of a microwave in the dining area. While microwaves are available in our guest rooms, your feedback is valuable and will be shared with our leadership team as we continue to review ways to improve the convenience and comfort of our breakfast setup.We appreciate you bringing this to our attention and would welcome the opportunity to make your next stay a better one. Please feel free to reach out to our front desk team directly if there’s anything we can assist you with before your next visit.Thank you again for choosing Hampton Inn & Suites Scioto Downs. We hope to welcome you back for a truly hot and enjoyable Winning Day.
5.0分
其他
Everything was great. My husband who stayed the night even called me to say we should always stay here when we are in Columbus.
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酒店回复: Thank you for choosing the Hampton Inn & Suites Scioto Downs! We’re thrilled to hear everything was great and that your husband enjoyed his stay so much he recommended making us your go-to hotel in Columbus. That truly makes our day.We look forward to welcoming you both back soon for another comfortable and stress-free visit. Your winning day starts here!
5.0分
朋友出游
I was glad with the microwave in the room it was unexpected at all! But glad we have one! Excellent!
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酒店回复: Thank you for staying with us at the Hampton Inn & Suites Scioto Downs! We’re delighted to hear the in-room microwave was a pleasant surprise and added convenience to your stay. It’s wonderful to know everything worked out perfectly for you.We appreciate your excellent feedback and look forward to welcoming you back for another winning stay!
3.0分
情侣出游
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Water in bathroom sink and shower was luke warm with little pressure! Breakfast items and coffee not hot? Room window view is a building wall - room 228. Staff were helpful and other facilities were good.
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酒店回复: Thank you for taking the time to share your feedback from your recent stay at the Hampton Inn & Suites Scioto Downs. While we’re glad to hear our team was helpful and that you enjoyed our additional amenities, we truly apologize for the areas that fell short.The lukewarm water, low pressure, and temperature issues with breakfast items are not the experience we aim to provide. We have already shared your comments with our maintenance and breakfast teams to ensure these concerns are addressed promptly. We also understand the disappointment with the view from room 228 and appreciate you bringing this to our attention.Your comfort matters, and we hope you’ll give us another opportunity to provide the reliable, comfortable stay you expect from Hampton. If your travels bring you back to the area, please reach out—we’d love the chance to make your next stay a winning one.
酒店还可以，预期之中。
距离城市远
我从周四住到周日，他们没有一天来打扫，甚至没有换过毛巾。
The bathroom floor was dirty and I had to wipe the floor with a soapy washcloth. The shower was dripping into a metal plate and I had to place towels on the plate to stop the loud drip sounds. The roads were only partially plowed after 4.5 inches of snow.
We gave this property one last chance to keep our business and they did. Specifically, Angela who checked us in. She was away just for a few helping another guest get coffee, but with just a brief wait, greeted us and made eye contact even! So good. (3 other desk clerks barely looked up as we came and went when paying the desk at other times).
Angela was personable, professional and even spoke highly of maintenance and housekeeping too.
Needs more than 4 handicap spots, has twice as many diamond member spots.
All in All, we'll likely be back.
Thank you, Angela.
AC wasn't working properly, and there was too much noise. I was on a long road trip and didn't feel rested after my stay.
All was good. Breakfast was not hot at all. It was kind of warm and they don’t have a microwave in the dining area to reheat anything. You would have to get your food and take it back to your room and use the Microwave there. The cost of the stay should ensure a HOT MEAL or credit for not having hot food.
Everything was great. My husband who stayed the night even called me to say we should always stay here when we are in Columbus.
I was glad with the microwave in the room it was unexpected at all! But glad we have one! Excellent!
Water in bathroom sink and shower was luke warm with little pressure! Breakfast items and coffee not hot? Room window view is a building wall - room 228. Staff were helpful and other facilities were good.