酒店回复: Hai, thank you for taking the time to share your feedback with us on your most recent stay at the Hampton Inn and Suites Scioto Downs. We are happy you enjoyed your stay with us. We cannot wait to welcome you back.
1.0分
其他
原文
翻译提供方：Google
我从周四住到周日，他们没有一天来打扫，甚至没有换过毛巾。
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酒店回复: Elfido, Thank you for sharing your feedback about your recent stay with us at the Hampton Inn & Suites Scioto Downs. We sincerely apologize that your room was not serviced and fresh towels were not provided during your visit. This is not the experience we want for our guests, and we truly regret the inconvenience this caused.We will be addressing your concerns with our housekeeping team to ensure this does not happen again. Your comfort and satisfaction are very important to us, and we hope to have the opportunity to welcome you back for a much better stay in the future. Christina
5.0分
其他
Staff was friendly and helpful. Room was clean and comfortable. Restaurants conveniently connected to the hotel.
4.0分
其他
The breakfast could have had more varieties of meat.
Beds were very hard.
Customer service was good from the front to the cleaning staff.
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酒店回复: Thank you for taking the time to share your feedback. We’re pleased to hear that our team at Hampton Inn & Suites Columbus Scioto Downs—from the front desk to our housekeeping staff—provided excellent service during your stay. Your kind words mean a lot to us.We appreciate your comments regarding breakfast and bedding. We’re always looking for ways to enhance our guest experience, and your suggestions about expanding our meat options and reviewing mattress comfort have been shared with our management team.We hope to welcome you back to Hampton Inn & Suites Columbus Scioto Downs soon and provide an even more enjoyable stay.
4.0分
家庭亲子
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Very clean throughout the property and overall it was great. The lighting inside the room was bad. Not bright and cheerful as the hallway to the rooms. The sliding door that opens the closet and closes the bathroom isn't a good idea and the desk chair was broken and the only other seat was a thing on rollers that was useless. 12:00 pm check out was nice. Good breakfast.
5.0分
家庭亲子
Breakfast is good. Front desk staff is so nice.
Shower was out of body wash
I’m sure could have called down for some but I think those should be kept up
5.0分
其他
Always great, clean, and quick friendly service. Breakfast as usual! Highly recommended.
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酒店回复: It’s wonderful to know you consistently enjoy your stays at Hampton Inn & Suites Scioto Downs! Our team takes pride in providing clean rooms, friendly service, and a satisfying breakfast experience for every guest. We truly appreciate your recommendation and look forward to welcoming you back for another comfortable and convenient visit near Scioto Downs ******.
2.0分
商务出差
The coffee maker was disgusting. It looked like someone had spit in it. Very nasty
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酒店回复: Thank you for taking the time to share your feedback. We’re very sorry to hear about the condition of the coffee maker in your room — that’s absolutely not the level of cleanliness or quality we expect to provide. Our housekeeping team has been notified to ensure this issue is addressed immediately and that all coffee makers are thoroughly inspected and cleaned. We truly appreciate you bringing this to our attention and hope you’ll give us another opportunity to provide a much better experience on your next stay.
5.0分
其他
yes parking was easy. Breakfast cook very friendly, attentive, and spot cleaning
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酒店回复: We’re pleased to hear you enjoyed the easy parking and that our breakfast team made a positive impression with their friendly and attentive service. It’s great to know the cleanliness stood out as well. We hope to welcome you back to Hampton Inn & Suites Columbus Scioto Downs for another comfortable and enjoyable stay soon.
酒店还可以，预期之中。
距离城市远
我从周四住到周日，他们没有一天来打扫，甚至没有换过毛巾。
Staff was friendly and helpful. Room was clean and comfortable. Restaurants conveniently connected to the hotel.
The breakfast could have had more varieties of meat.
Beds were very hard.
Customer service was good from the front to the cleaning staff.
Very clean throughout the property and overall it was great. The lighting inside the room was bad. Not bright and cheerful as the hallway to the rooms. The sliding door that opens the closet and closes the bathroom isn't a good idea and the desk chair was broken and the only other seat was a thing on rollers that was useless. 12:00 pm check out was nice. Good breakfast.
Breakfast is good. Front desk staff is so nice.
Shower was out of body wash
I’m sure could have called down for some but I think those should be kept up
Always great, clean, and quick friendly service. Breakfast as usual! Highly recommended.
The coffee maker was disgusting. It looked like someone had spit in it. Very nasty
yes parking was easy. Breakfast cook very friendly, attentive, and spot cleaning