酒店回复: Hello,Thank you for your review. I’m so pleased to hear you enjoyed the convenience of our self catering facilities, including the microwave, fridge, and stovetop, even if you didn’t use them much during your stay. It’s great to know you found the breakfast satisfying and appreciated the smooth check-in and check-out process.I’m sorry to hear the bed and duvet weren’t as comfortable as you’d hoped, and that the noise outside impacted your experience. I’ll share your feedback with the team to see how we can improve these aspects for future guests. Thank you for sharing your thoughts, and we’d love to welcome you back on your next visit to Edinburgh!Kind regards,CraigOperations ManagerAdagio Edinburgh

酒店回复: Hello,Thank you for your feedback. I’m very sorry to hear about the issues you experienced during your stay. This is not the standard we aim to provide, and I regret that your experience fell far short of expectations.For context, as an aparthotel, we operate differently from traditional hotels, offering a self-catering experience with features like kitchenettes and flexible sleeping arrangements, such as foldable Murphy beds. I understand this may not have met your expectations, and I’ll share your feedback with the team to ensure we review and improve these aspects.The cleanliness concerns you’ve raised, including the bedding, bathroom, and room condition, are deeply troubling. I’ll ensure these matters are addressed with our housekeeping team immediately. Thank you for bringing these matters to our attention, and I hope we can provide a much better experience should you choose to stay with us again in the future.Kind regards,CraigOperations ManagerAdagio Edinburgh

酒店回复: Hello,Thank you for your wonderful review. I’m so pleased to hear you enjoyed the well equipped apartment, including the pots, pans, and dishwasher, and made the most of preparing breakfast with food from the nearby Tesco. It’s great to know our location on the Royal Mile made it convenient for you to explore Edinburgh. We’d love to welcome you back on your next visit!Kind regards,CraigOperations ManagerAdagio Edinburgh

酒店回复: Hello,Thank you for your fantastic review. I’m so pleased to hear you enjoyed our convenient location near the train station and Old Town, just a short walk away. It’s great to know you appreciated the self catering style of our aparthotel and found the fully equipped kitchen, including pots, pans, a microwave, and a stovetop, made your stay more convenient. We’d love to welcome you back on your next visit to Edinburgh!Kind regards,CraigOperations ManagerAdagio Edinburgh

酒店回复: Hello,Thank you for taking the time to share your feedback. I'm glad to hear you liked the location and enjoyed the walk and surrounding scenery. It’s great to know the apartment had plenty of space for the three of you and that you found the kitchen facilities useful. I'm sorry to hear about the air conditioning issue, though I'm pleased the team were able to move you to another room. I hope the rest of your stay was comfortable, and we'd love to welcome you back again.Kind regards,CraigOperations ManagerAdagio Edinburgh

酒店回复: Hello,Thank you very much for the lovely review. I'm really pleased to hear you were satisfied with the apartment and found the location convenient for getting around. I understand your frustration about the change in price. As rates can fluctuate, we're not always able to match later prices, but I'm glad Ctrip were able to help. I hope you had a great stay overall, and we’d be happy to welcome you back next time you're in Edinburgh.Kind regards,CraigOperations ManagerAdagio Edinburgh

酒店回复: Hello,Thank you for your review. I’m so pleased to hear you enjoyed our quiet location on the Royal Mile near Holyrood Palace and found it convenient for accessing Waverley Train Station. It’s great to know the apartment-style setup and kitchenette worked well for you, allowing you to make your own meals during your stay.I’m sorry to hear about the issues with the bathroom exhaust, towel rack, and dishwasher, but I’m glad our team was able to assist and resolve them for you. Thank you for sharing your feedback, and I hope we’ll have the pleasure of welcoming you back on your next visit to Edinburgh!Kind regards,CraigOperations ManagerAdagio Edinburgh

酒店回复: Hello,Thank you for your feedback. I’m glad to hear you appreciated our excellent location, but I’m sorry to learn that the service didn’t meet your expectations. We always aim to provide a welcoming and attentive experience for our guests, and I regret that we fell short during your stay. I’ll share your comments with the team to ensure we work on improving this.Thank you for sharing your thoughts, and I hope we can provide a better experience should you choose to stay with us again in the future.Kind regards,CraigOperations ManagerAdagio Edinburgh

酒店回复: 您好！ 感谢您的精彩评价。很高兴您喜欢我们优质的服务，并赞赏酒店的安保设施，例如入口和电梯的门禁卡。很高兴您觉得房间宽敞整洁，而且我们的位置对于从韦弗利火车站前往的旅客来说非常方便。我们非常欢迎您下次来爱丁堡时再次光临！ 此致， Craig 运营经理 Adagio Edinburgh