酒店回复: Hello,Thank you for your review. I’m so pleased to hear you enjoyed the convenience of our self catering facilities, including the microwave, fridge, and stovetop, even if you didn’t use them much during your stay. It’s great to know you found the breakfast satisfying and appreciated the smooth check-in and check-out process.I’m sorry to hear the bed and duvet weren’t as comfortable as you’d hoped, and that the noise outside impacted your experience. I’ll share your feedback with the team to see how we can improve these aspects for future guests. Thank you for sharing your thoughts, and we’d love to welcome you back on your next visit to Edinburgh!Kind regards,CraigOperations ManagerAdagio Edinburgh
酒店回复: Hello,Thank you for your feedback. I’m very sorry to hear about the issues you experienced during your stay. This is not the standard we aim to provide, and I regret that your experience fell far short of expectations.For context, as an aparthotel, we operate differently from traditional hotels, offering a self-catering experience with features like kitchenettes and flexible sleeping arrangements, such as foldable Murphy beds. I understand this may not have met your expectations, and I’ll share your feedback with the team to ensure we review and improve these aspects.The cleanliness concerns you’ve raised, including the bedding, bathroom, and room condition, are deeply troubling. I’ll ensure these matters are addressed with our housekeeping team immediately. Thank you for bringing these matters to our attention, and I hope we can provide a much better experience should you choose to stay with us again in the future.Kind regards,CraigOperations ManagerAdagio Edinburgh
酒店回复: Hello,Thank you for your wonderful review. I’m so pleased to hear you enjoyed the well equipped apartment, including the pots, pans, and dishwasher, and made the most of preparing breakfast with food from the nearby Tesco. It’s great to know our location on the Royal Mile made it convenient for you to explore Edinburgh. We’d love to welcome you back on your next visit!Kind regards,CraigOperations ManagerAdagio Edinburgh
酒店回复: Hello,Thank you for your fantastic review. I’m so pleased to hear you enjoyed our convenient location near the train station and Old Town, just a short walk away. It’s great to know you appreciated the self catering style of our aparthotel and found the fully equipped kitchen, including pots, pans, a microwave, and a stovetop, made your stay more convenient. We’d love to welcome you back on your next visit to Edinburgh!Kind regards,CraigOperations ManagerAdagio Edinburgh
酒店回复: Hello,Thank you for taking the time to share your feedback. I'm glad to hear you liked the location and enjoyed the walk and surrounding scenery. It’s great to know the apartment had plenty of space for the three of you and that you found the kitchen facilities useful. I'm sorry to hear about the air conditioning issue, though I'm pleased the team were able to move you to another room. I hope the rest of your stay was comfortable, and we'd love to welcome you back again.Kind regards,CraigOperations ManagerAdagio Edinburgh
酒店回复: Hello,Thank you very much for the lovely review. I'm really pleased to hear you were satisfied with the apartment and found the location convenient for getting around. I understand your frustration about the change in price. As rates can fluctuate, we're not always able to match later prices, but I'm glad Ctrip were able to help. I hope you had a great stay overall, and we’d be happy to welcome you back next time you're in Edinburgh.Kind regards,CraigOperations ManagerAdagio Edinburgh
酒店回复: Hello,Thank you for your review. I’m so pleased to hear you enjoyed our quiet location on the Royal Mile near Holyrood Palace and found it convenient for accessing Waverley Train Station. It’s great to know the apartment-style setup and kitchenette worked well for you, allowing you to make your own meals during your stay.I’m sorry to hear about the issues with the bathroom exhaust, towel rack, and dishwasher, but I’m glad our team was able to assist and resolve them for you. Thank you for sharing your feedback, and I hope we’ll have the pleasure of welcoming you back on your next visit to Edinburgh!Kind regards,CraigOperations ManagerAdagio Edinburgh
3.0分
双人床一室房
朋友出游
咋说呢?一般般吧
设施:OKOK
卫生:一般般吧
环境:可以的
服务:不行啊😦
地理位置优越性极强,但是服务一般的,不太到位啊,!!
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酒店回复: Hello,Thank you for your feedback. I’m glad to hear you appreciated our excellent location, but I’m sorry to learn that the service didn’t meet your expectations. We always aim to provide a welcoming and attentive experience for our guests, and I regret that we fell short during your stay. I’ll share your comments with the team to ensure we work on improving this.Thank you for sharing your thoughts, and I hope we can provide a better experience should you choose to stay with us again in the future.Kind regards,CraigOperations ManagerAdagio Edinburgh
优点:环境不错、地理位置很好,接待热情,房间炊具设施很好
意见:不包含打扫房间不太合理,英国大部分的酒店都是包含打扫房间的,至少也要收拾一下垃圾吧。都要收费。房费已经不便宜了。希望改进
这个自助式酒店人生第一次住,烧饭做菜还是方便的,自己煮了面,有微波炉、冰箱、电磁炉,不过我们自己烧的机会小。床不大,被子有点薄。外面也比较吵,去火车站是方便的。
早餐也是很满意,酒店式更适合我们,退房入住还是很方便的。
真心建议国人避雷这家公寓,我订的双人床房,每晚均价2000左右
1. 双人床是沙发折叠床拆开的,床褥子窄了一截
2. 床品连纯棉的都不是,应该是涤纶,入住掀开被子就是大团头发
3. 枕头是丝棉的,疙疙瘩瘩的
4.淋浴只有小淋浴头,和一个身体头发二合一
5. 入住洗手池下水是堵塞的,找了前台来通,毛巾加热架是坏的
6. 墙角和床下还有垃圾渣,这是能看到的,看不到的不敢细想
7. 没有瓶装水,没有任何服务
这次英国去了4个城市,这家是最差的,所有设施都很差,感觉也就是国内家庭旅馆的配置,员工也没有统一的服装或者胸牌,真的是忍着恶心住了几晚
公寓条件不错,锅碗瓢盆都有,还有洗碗机,超市买点东西做个早餐非常舒服!图片是我们的早餐,下面没多远就有个tesco
在皇家一英里上,去哪里都很方便!
酒店在火车站的南边市场街,离旧城近。从火车站出来步行10分钟内。公寓式酒店服务靠自助,我个人喜欢这种方式,自己收拾下床铺和丢个垃圾啥的,不受打扰。房间配了锅碗瓢盆,还有微波炉和电磁炉,生活方便。
酒店位置还是不错的,基本步行也能到达,可以边步行,边欣赏延路风景。房间蛮大的,我们三个人,两个大行李箱可以完全打开,还有厨房和微波炉。不过空调有些问题,前台一天后换房了,所以还行。
房间大,有厨房基本设备微波炉等,来往火车站不算太远,基本平路,很满意。提早订房但后来发现降房价440人民币,通过携程联系酒店没给减价,感到不关平。携程自己给退了差价,给携程点赞!
酒店位于皇家一英里偏荷里路德宫,避开了最繁华的那段,所以很清静,离威瓦利火车站走路十分钟,进出都很方便。带个小厨房的公寓式酒店真的香,去附近的tesco买点东西自己搞个早餐或简餐。唯一不足洗手间排风和电热毛巾架都是坏的,洗碗机不能启动还好酒店工作人员帮忙修好了。
咋说呢?一般般吧
设施:OKOK
卫生:一般般吧
环境:可以的
服务:不行啊😦
地理位置优越性极强,但是服务一般的,不太到位啊,!!
服务很棒,安保措施也很好,进酒店大门和坐电梯都需要刷卡。房间很好(又大又干净)。酒店位置也很适合需要乘坐火车出行的人,离Waverley火车站步行只需5-7分钟。