When we arrived at the F1 hotel in Verdun at 10 p.m. the mattress on the upper bed was missing in the room so the daughter had to sleep on an iron plate which caused insomnia and back pain. I sent SMS to the phone number listed on the door with no response. It´s really not good to sleep on iron! We are not in the Middle Ages!
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After a long journey, late at night we decided to do a quick stop and sleep at hotel F1 in Verdun. There was no one at the hotel at that hour, but in front of the hotel, there is a machine which you can use to reserve your room. There were three cars on the parking lot in front of the hotel, however the machine told us that the hotel was full. It looked so unlikely that we checked our phones and found that in the internet, we could book the hotel. I paid it happily thinking, yippee, we would finally get in and get some sleep. Except that when I inserted the reservation code I had received by email, the machine in front of the hotel told me it was invalid... There was a phone number available for us to call in case of trouble. It was a payable number, but desperate enough, we called it. Just to get the answer phone... There was no way to get in the hotel. There was no one there. The phone number did not work. Tired, but now furious, we drove to another hotel of the same Accor chain - where we ran into the exact same problem - and to yet another hotel, this time not an Accor hotel, where we finally slept. The following morning, we went back to hotel F1 to report the problem and to claim to have our money back. They could not help us. Finally we managed to get an email address which to contact. However, when we received the response, it was like another cold shower from Accor hotels: the person replying to us was practically insulting, practically accusing us of lying to them about their machines not accepting the reservation code. The fact remains, we were not able to enter in F1 because a machine refused the code we had received after having booked and paid for the F1. We are escalating the worst possible "customer service" from F1 at Accor Hotels. And still trying to get our money back.
留下正面评价的顾客都是大骗子，应该尽快避开这家酒店，床垫是木板的，羽绒被有污渍，早餐是一场灾难，总之，这家酒店的经理应该承担起责任，并迅速做出反应......
航站楼无法使用，因此即使预订了，您也必须在那里等待有人。酒店不安全，任何人都可以进入，因为门没有关上，而且停车场正在建设中，所以栅栏敞开着。酒店走廊里到处都是香烟和其他物质的味道。非常肮脏的酒店，无论是房间还是公共区域：发霉的床垫，厕所更脏，淋浴间有排泄物，墙壁有大洞，可用的微波炉非常脏......这家酒店已经好几个月没有看到扫帚的影子了！ !!接待处显示紧急手机号码，无人接听！
淋浴间和卫生间噪音大、脏乱，还有一股烟味，早餐不够丰盛。床是木板床，没有床垫和枕头。房间很热，一楼因为外面有人吸烟而无法开放。
When we arrived at the F1 hotel in Verdun at 10 p.m. the mattress on the upper bed was missing in the room so the daughter had to sleep on an iron plate which caused insomnia and back pain. I sent SMS to the phone number listed on the door with no response. It´s really not good to sleep on iron! We are not in the Middle Ages!
After a long journey, late at night we decided to do a quick stop and sleep at hotel F1 in Verdun. There was no one at the hotel at that hour, but in front of the hotel, there is a machine which you can use to reserve your room. There were three cars on the parking lot in front of the hotel, however the machine told us that the hotel was full. It looked so unlikely that we checked our phones and found that in the internet, we could book the hotel. I paid it happily thinking, yippee, we would finally get in and get some sleep. Except that when I inserted the reservation code I had received by email, the machine in front of the hotel told me it was invalid... There was a phone number available for us to call in case of trouble. It was a payable number, but desperate enough, we called it. Just to get the answer phone... There was no way to get in the hotel. There was no one there. The phone number did not work. Tired, but now furious, we drove to another hotel of the same Accor chain - where we ran into the exact same problem - and to yet another hotel, this time not an Accor hotel, where we finally slept. The following morning, we went back to hotel F1 to report the problem and to claim to have our money back. They could not help us. Finally we managed to get an email address which to contact. However, when we received the response, it was like another cold shower from Accor hotels: the person replying to us was practically insulting, practically accusing us of lying to them about their machines not accepting the reservation code. The fact remains, we were not able to enter in F1 because a machine refused the code we had received after having booked and paid for the F1. We are escalating the worst possible "customer service" from F1 at Accor Hotels. And still trying to get our money back.