Who doesn’t love up to date modern decor!? Room was clean, spacious, and just what we need. We visit often after moving from the area but having a great deal of family there. This will be our new home away from home! Extra stars for having a full length wall mirror!
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酒店回复: Thank you for your wonderful feedback! We’re thrilled to know you enjoyed the modern décor and felt right at home at Homewood Suites Tyler. It means a lot that you choose to stay with us when visiting family, and we’re looking forward to welcoming you back again soon.
4.0分
其他
We stayed for Thanksgiving and the hotel was clean, staff friendly and helpful and breakfast food was good. I'd stay there again.
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酒店回复: Elizabeth, thank you for your kind words! We’re so glad you enjoyed your stay at Homewood Suites Tyler and appreciated our friendly team and breakfast. It’s great to know you’d visit us again—we look forward to welcoming you back.
5.0分
情侣出游
we had a great stay. Everyone was friendly and helpful. The room was clean and comfortable. Plus starting out the day with a warm breakfast was great!
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酒店回复: Thank you for sharing your experience! We’re glad you enjoyed your stay at Homewood Suites Tyler and that our team made you feel welcome. It’s great to hear you appreciated the comfortable room and warm breakfast. We hope to see you again soon.
3.0分
家庭亲子
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Bottom floor was under construction all night when we arrived. The pool was drained and the wash rooms were not available. Had a blood stain on a pillow and had to go switch out. Several minor things wrong in the room. For over 200$ for the one day stay, was definitely not worth the money to stay here. Breakfast did have many options.
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酒店回复: Jeremy, thank you for taking the time to share your experience. We regret to hear about the issues encountered during your stay. Your comments on the room condition and facilities are certainly not typical of the service we aim to provide. We're glad, however, that you found the breakfast options plentiful. Your insights give us an opportunity to improve and we'll certainly look into these matters. We hope you'll consider giving us another chance to provide you a better stay in the future.
4.0分
商务出差
Gym machines were mostly out of order and the pool was getting serviced... in the middle of summer. The room smelled strange like of a dirty mop.
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酒店回复: Dear Andreina,Thank you for your feedback. We’re disappointed to hear about the issues with our amenities and odor in your room. Your comments are important to our team as we work on improvements, and we hope to have the opportunity to provide a fresher and more enjoyable stay next time.
5.0分
其他
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Hotel is having some renovations, but overall it’s clean , our room was spotless clean and very happy with it, we didn’t stay for breakfast but I heard it’s good. Christine helped us with the check in and she was very professional and friendly
3.0分
其他
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Just OK
The hotel is a bit rundown but they’re about to renovate. The rooms are spacious with a kitchenette and sitting area. The pool was closed / disappointing for a holiday weekend in July. A sign on the front desk explained that the hotel had posted notice of the pool being closed in its ads, but that information was not on this website.
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酒店回复: Dear Randy,While we thank you for staying with us over this holiday weekend, we're sorry to hear you were not more impressed with your visit. We hope you'll accept our apologies for the pool closure, and though we did our best to ensure this information was available prior to our guests' arrival, we certainly understand your disappointment. On a positive note, we're glad that the spaciousness of your room and the kitchenette were to your liking. We appreciate your candor and hope to welcome you back for a stay where you can enjoy more of what we have to offer!
2.0分
其他
Person at front desk was constantly gone. Waited 15 minutes to check in and then again later in night
Lights didn’t work in bathroom
Pillows horrible
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酒店回复: Dear Kristofer,Thank you for sharing your thoughts. It’s disappointing to hear about the wait at the front desk and the issues with our in-room amenities. Guest satisfaction is our top priority, and our team will carefully review these issues to enhance guest comfort and service. We appreciate your feedback and hope to provide a smoother experience next time.
4.0分
情侣出游
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The property was great and conveniently not far from anything we wanted to attend. The staff were very friendly and attentive. We were informed that they were going to be doing renovations soon, which is great as well. The thing I didn’t like is that the pool wasn’t accessible because it was closed due to an issue, so on those hot days we were unable to unwind in the pool.
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酒店回复: Dear Tia,We’re so glad you enjoyed a seamless and relaxing stay with us here at Homewood Suites by Hilton Tyler! Thank you for taking the time to highlight our ideal location and our team’s attentive, courteous service. We would also like to apologize for any inconvenience caused by the pool closures as we work to keep our property in top condition. We look forward to welcoming you back for another exceptional Tyler experience, especially once all of our facilities are ready to be enjoyed.
4.0分
商务出差
The accommodations were comfortable. The pool was closed which we were not notified about.
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酒店回复: Dear Rachel,Thank you for staying with us at Homewood Suites by Hilton Tyler. We're glad to hear that you found your room comfortable and enjoyable during your visit. We regret that you were not able to enjoy our pool during your stay, though it was closed for necessary maintenance. Thank you for your generous review. In the future, we hope to welcome you back for another stay that is more reflective of the quality we provide.
Who doesn’t love up to date modern decor!? Room was clean, spacious, and just what we need. We visit often after moving from the area but having a great deal of family there. This will be our new home away from home! Extra stars for having a full length wall mirror!
We stayed for Thanksgiving and the hotel was clean, staff friendly and helpful and breakfast food was good. I'd stay there again.
we had a great stay. Everyone was friendly and helpful. The room was clean and comfortable. Plus starting out the day with a warm breakfast was great!
Bottom floor was under construction all night when we arrived. The pool was drained and the wash rooms were not available. Had a blood stain on a pillow and had to go switch out. Several minor things wrong in the room. For over 200$ for the one day stay, was definitely not worth the money to stay here. Breakfast did have many options.
Gym machines were mostly out of order and the pool was getting serviced... in the middle of summer. The room smelled strange like of a dirty mop.
Hotel is having some renovations, but overall it’s clean , our room was spotless clean and very happy with it, we didn’t stay for breakfast but I heard it’s good. Christine helped us with the check in and she was very professional and friendly
Just OK
The hotel is a bit rundown but they’re about to renovate. The rooms are spacious with a kitchenette and sitting area. The pool was closed / disappointing for a holiday weekend in July. A sign on the front desk explained that the hotel had posted notice of the pool being closed in its ads, but that information was not on this website.
Person at front desk was constantly gone. Waited 15 minutes to check in and then again later in night
Lights didn’t work in bathroom
Pillows horrible
The property was great and conveniently not far from anything we wanted to attend. The staff were very friendly and attentive. We were informed that they were going to be doing renovations soon, which is great as well. The thing I didn’t like is that the pool wasn’t accessible because it was closed due to an issue, so on those hot days we were unable to unwind in the pool.
The accommodations were comfortable. The pool was closed which we were not notified about.