Gym machines were mostly out of order and the pool was getting serviced... in the middle of summer. The room smelled strange like of a dirty mop.
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酒店回复: Dear Andreina,Thank you for your feedback. We’re disappointed to hear about the issues with our amenities and odor in your room. Your comments are important to our team as we work on improvements, and we hope to have the opportunity to provide a fresher and more enjoyable stay next time.
5.0分
其他
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Hotel is having some renovations, but overall it’s clean , our room was spotless clean and very happy with it, we didn’t stay for breakfast but I heard it’s good. Christine helped us with the check in and she was very professional and friendly
3.0分
其他
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Just OK
The hotel is a bit rundown but they’re about to renovate. The rooms are spacious with a kitchenette and sitting area. The pool was closed / disappointing for a holiday weekend in July. A sign on the front desk explained that the hotel had posted notice of the pool being closed in its ads, but that information was not on this website.
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酒店回复: Dear Randy,While we thank you for staying with us over this holiday weekend, we're sorry to hear you were not more impressed with your visit. We hope you'll accept our apologies for the pool closure, and though we did our best to ensure this information was available prior to our guests' arrival, we certainly understand your disappointment. On a positive note, we're glad that the spaciousness of your room and the kitchenette were to your liking. We appreciate your candor and hope to welcome you back for a stay where you can enjoy more of what we have to offer!
2.0分
其他
Person at front desk was constantly gone. Waited 15 minutes to check in and then again later in night
Lights didn’t work in bathroom
Pillows horrible
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酒店回复: Dear Kristofer,Thank you for sharing your thoughts. It’s disappointing to hear about the wait at the front desk and the issues with our in-room amenities. Guest satisfaction is our top priority, and our team will carefully review these issues to enhance guest comfort and service. We appreciate your feedback and hope to provide a smoother experience next time.
4.0分
情侣出游
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The property was great and conveniently not far from anything we wanted to attend. The staff were very friendly and attentive. We were informed that they were going to be doing renovations soon, which is great as well. The thing I didn’t like is that the pool wasn’t accessible because it was closed due to an issue, so on those hot days we were unable to unwind in the pool.
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酒店回复: Dear Tia,We’re so glad you enjoyed a seamless and relaxing stay with us here at Homewood Suites by Hilton Tyler! Thank you for taking the time to highlight our ideal location and our team’s attentive, courteous service. We would also like to apologize for any inconvenience caused by the pool closures as we work to keep our property in top condition. We look forward to welcoming you back for another exceptional Tyler experience, especially once all of our facilities are ready to be enjoyed.
4.0分
商务出差
The accommodations were comfortable. The pool was closed which we were not notified about.
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酒店回复: Dear Rachel,Thank you for staying with us at Homewood Suites by Hilton Tyler. We're glad to hear that you found your room comfortable and enjoyable during your visit. We regret that you were not able to enjoy our pool during your stay, though it was closed for necessary maintenance. Thank you for your generous review. In the future, we hope to welcome you back for another stay that is more reflective of the quality we provide.
4.0分
其他
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The common areas in the hallways and elevators were dirty and badly needed carpet cleaning. However, the room itself was in excellent shape and clean, as was the dining area. The staff was friendly and helpful. We were told of an upcoming renovation. We would stay again, in hopes that the carpet would be cleaner....
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酒店回复: Dear Bryan,Thank you for reviewing your recent stay at Homewood Suites by Hilton Tyler. We trust you settled right into our inviting and clean accommodations, and our housekeeping team is grateful for your feedback. It was a pleasure having you here, and we hope to welcome you back for an even more exceptional stay in the future.
3.0分
家庭亲子
Repairs needed for wear and tear. No pool and basketball court not usable.
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酒店回复: Dear Virenda,Feedback is our greatest asset, and we appreciate you taking the time to share your thoughts. We're sorry your stay didn’t leave a stronger impression, but input like yours helps guide our ongoing improvements. We hope to welcome you back for a better experience the next time your journeys bring you to Tyler.
2.0分
情侣出游
It was rough, dirty, and several things in our room were broken.
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酒店回复: Dear Danny,Thank you for your feedback. We're disappointed to hear about the condition of your room and the issues you encountered. Please know that your comfort is our top priority. While we will certainly address your concerns, always feel free to reach out to our front desk team to assist during your stay. We want to ensure that you have the best stay with us, and hope we have another opportunity to show you a better stay that reflects the experiences we're known for.
1.0分
其他
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This place was literally so scary. My door looked like it had been kicked in. Honestly the two doors I was sleeping behind did not feel like enough. The carpet through out the hotel was filthy. Would not recommend.
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酒店回复: Dear Breanna,Thank you for taking the time to share your experience. We regret to hear that your stay felt uncomfortable and that the condition of the room and carpet left a poor impression. Your concerns have been shared with our team so we can address these issues right away and prevent similar experiences in the future. It is our hope that you will give us another chance to welcome you back for a seamless visit worthy of a perfect rating.
Gym machines were mostly out of order and the pool was getting serviced... in the middle of summer. The room smelled strange like of a dirty mop.
Hotel is having some renovations, but overall it’s clean , our room was spotless clean and very happy with it, we didn’t stay for breakfast but I heard it’s good. Christine helped us with the check in and she was very professional and friendly
Just OK
The hotel is a bit rundown but they’re about to renovate. The rooms are spacious with a kitchenette and sitting area. The pool was closed / disappointing for a holiday weekend in July. A sign on the front desk explained that the hotel had posted notice of the pool being closed in its ads, but that information was not on this website.
Person at front desk was constantly gone. Waited 15 minutes to check in and then again later in night
Lights didn’t work in bathroom
Pillows horrible
The property was great and conveniently not far from anything we wanted to attend. The staff were very friendly and attentive. We were informed that they were going to be doing renovations soon, which is great as well. The thing I didn’t like is that the pool wasn’t accessible because it was closed due to an issue, so on those hot days we were unable to unwind in the pool.
The accommodations were comfortable. The pool was closed which we were not notified about.
The common areas in the hallways and elevators were dirty and badly needed carpet cleaning. However, the room itself was in excellent shape and clean, as was the dining area. The staff was friendly and helpful. We were told of an upcoming renovation. We would stay again, in hopes that the carpet would be cleaner....
Repairs needed for wear and tear. No pool and basketball court not usable.
It was rough, dirty, and several things in our room were broken.
This place was literally so scary. My door looked like it had been kicked in. Honestly the two doors I was sleeping behind did not feel like enough. The carpet through out the hotel was filthy. Would not recommend.