I wasn’t happy with cleanliness of my bathroom. It had hair all over the floor and shower.
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酒店回复: Thank you Leslie for your recent stay and for taking a moment to share your feedback. I would appreciate the opportunity to make it right and hope you will reach out to me directly to discuss your stay in more detail. Sincerely, Brandy BranstadGeneral Manager
4.0分
情侣出游
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Sheets& standard size pillows do not feel or smell clean at all. King size pillows should be with king bed. Bathroom should be stocked with at least three towels instead of two.
The rest of the hotel was clean (public areas & outside).
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酒店回复: Thank you Lisa for your recent stay and for taking a moment to share your feedback. I am sorry you were not happy with the pillows and bathroom amenities (we do stock with 3 towels but staff must have missed this in your room). I sincerely apologize and would welcome the opportunity to visit with you additionally. We hope to welcome you back on your next visit to Mason City!
5.0分
家庭亲子
no meat proteíns on breakfast bar - for the price of the room there should've been more than prepackaged eggs & salty canned gravy.
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酒店回复: Thank you Ronda for your recent stay and for taking a moment to share your feedback. I am sorry that you did not breakfast, normally the biscuits and gravy is a big hit (sausage is the protein in the gravy). I hope you will give us another try on your next visit to Mason City!
4.0分
家庭亲子
held a late check in room, but the room smelled of very strong cleaning supplies in the main bedroom.
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酒店回复: Thank you Lawrence for your recent stay and for taking a moment to share your feedback, I am sorry your room smelled of cleaning supplies. I will review with my team to ensure this is addressed for your (and our other guests') future stays! Please reach back to me if there is anything I can do to make it right!
5.0分
家庭亲子
My aunt sister, daughter and I were in town for a wedding and everything was perfect for the three nights stay. All the staff were wonderful! Thank you!
4.0分
家庭亲子
The location is right off of a busy Street. They were working on the outside of the hotel
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酒店回复: Thank you Jeanna for your recent stay and for taking a moment to share your feedback. We look forward to welcoming you back on your next visit to Mason City!
5.0分
其他
Parking was full and my health is poor but I made it. The expense for my mini Chihuahua, was a bit much.
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酒店回复: Thank you, Cynthia, for your recent stay and for taking a moment to share your experience. I am sorry you had to park farther away from the building and that our pet fee is expensive. We hope to welcome you back on your next visit to Mason City!
4.0分
家庭亲子
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Good property. Clean and convenient. But found it disappointing that our request for adjoining rooms couldn't be accommodated, even though we made the request 6 months in advance. With small children it made the trip a lot more difficult to manage, separating everyone up, going back/forth to different rooms, etc.
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酒店回复: Thank you Katherine for your recent stay and for taking a moment to share your feedback. I am sorry we were unable to accommodate your request for adjoining rooms - availability is limited for those and unfortunately, it does not factor when your reservations are made, but if the rooms are vacant the day you are set to arrive. We will always do our best to accommodate requests for adjoining (I see you were across the hall but empathize that it does make it more challenging).
整体体验很棒，但是按摩浴缸坏了。早餐还行，就是牛奶变质了，热食也只是温的……不过酒店非常干净。
适合出租...
I wasn’t happy with cleanliness of my bathroom. It had hair all over the floor and shower.
Sheets& standard size pillows do not feel or smell clean at all. King size pillows should be with king bed. Bathroom should be stocked with at least three towels instead of two.
The rest of the hotel was clean (public areas & outside).
no meat proteíns on breakfast bar - for the price of the room there should've been more than prepackaged eggs & salty canned gravy.
held a late check in room, but the room smelled of very strong cleaning supplies in the main bedroom.
My aunt sister, daughter and I were in town for a wedding and everything was perfect for the three nights stay. All the staff were wonderful! Thank you!
The location is right off of a busy Street. They were working on the outside of the hotel
Parking was full and my health is poor but I made it. The expense for my mini Chihuahua, was a bit much.
Good property. Clean and convenient. But found it disappointing that our request for adjoining rooms couldn't be accommodated, even though we made the request 6 months in advance. With small children it made the trip a lot more difficult to manage, separating everyone up, going back/forth to different rooms, etc.