酒店回复: hank you very much for taking the time to complete the guest survey. We really appreciate your comments and are very happy to hear that you enjoyed your experience with us. We look forward to your return.
3.0分
其他
原文
翻译提供方：Google
房间不是我预订的房间。我两个孩子睡的沙发床上有某种红色污渍。
3.0分
家庭亲子
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Elevators were pretty sketchy. Felt better taking the stairs. By the morning they weren't working. Also, very thin walls could hear yelling, laughing, and music all night. Night staff was great, very friendly and welcoming.
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酒店回复: Thank you so much for taking the time to share your observations with us. I am very disappointed that your experience did not live up to your prior visit. Please accept my sincere apologies. We are committed to the finest personal service, so I will analyze where the breakdown occurred and ensure this will not happen again.
5.0分
其他
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Happy in Texas
We always enjoy our stay at Home2 Suites. We encountered an issue with the room this time but no deal breaker.
The staff is always super friendly and extremely helpful.
We missed out on breakfast the entire stay but we know from past experience, that we would have enjoyed it.
We have made it home now and already missing Texas.
Where ever our next trip takes us, we will be staying at Home2 Suites.
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酒店回复: Thank you for the 10 out of 10! Our goal is to ensure a seamless memorable hassle-free stay for all of our guests and I am so glad that you recognized the effort.
5.0分
其他
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Great hotel and staff! Always friendly and welcoming. The staff is always willing and awesome at helping. My only gripe are the pillows, but that's just me. I prefer a firmer pillow. Overall a great hotel with great staff
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酒店回复: Thanks for the 10 out of 10! Our goal is to ensure a seamless memorable hassle-free stay for all of our guests and I am so glad that you recognized the effort. I will share your review with our staff and thanks for the personal compliments. Have a great winter and we will see you very soon.
5.0分
其他
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Super clean!
I highly recommend this place for a pleasant experience. It was quiet, friendly, and clean. Our room was perfect for my husband, our two kids, and myself. Also, the price was more affordable than the rest of the hotels around. I would definitely stay here again.
5.0分
其他
The room was very clean, the staff was friendly. It was a great stay!!
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酒店回复: Thanks for the 10 out of 10 Stars! Our goal is to ensure a seamless memorable hassle-free stay for all of our guests and I am so glad that you recognized the effort. I will share your review with our staff and thanks for the personal compliments.
5.0分
家庭亲子
In the room they really thought of everything! Breakfast was good too and pool a good size
5.0分
家庭亲子
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Thank you Bryan for going above and beyond during your night shifts. Bryan was extremely helpful and never hesitated to accommodate our needs and make sure we had the best experience possible. Koodos to the whole staff y’all have an outstanding team!
我提前抵达，前台工作人员很友善，主动帮我寄存了行李。房间很普通。房门和门框之间有缝隙，所以能听到走廊里的噪音。
设施很好，强烈推荐，位置非常好，靠近Oulet和Mall
房间不是我预订的房间。我两个孩子睡的沙发床上有某种红色污渍。
Elevators were pretty sketchy. Felt better taking the stairs. By the morning they weren't working. Also, very thin walls could hear yelling, laughing, and music all night. Night staff was great, very friendly and welcoming.
Happy in Texas
We always enjoy our stay at Home2 Suites. We encountered an issue with the room this time but no deal breaker.
The staff is always super friendly and extremely helpful.
We missed out on breakfast the entire stay but we know from past experience, that we would have enjoyed it.
We have made it home now and already missing Texas.
Where ever our next trip takes us, we will be staying at Home2 Suites.
Great hotel and staff! Always friendly and welcoming. The staff is always willing and awesome at helping. My only gripe are the pillows, but that's just me. I prefer a firmer pillow. Overall a great hotel with great staff
Super clean!
I highly recommend this place for a pleasant experience. It was quiet, friendly, and clean. Our room was perfect for my husband, our two kids, and myself. Also, the price was more affordable than the rest of the hotels around. I would definitely stay here again.
The room was very clean, the staff was friendly. It was a great stay!!
In the room they really thought of everything! Breakfast was good too and pool a good size
Thank you Bryan for going above and beyond during your night shifts. Bryan was extremely helpful and never hesitated to accommodate our needs and make sure we had the best experience possible. Koodos to the whole staff y’all have an outstanding team!