酒店回复: Hola Maria,Gracias por calificar positivamente su estancia!!Lilith#equipo6
5.0分
其他
原文
翻译提供方：Google
都好
2.0分
商务出差
展开
It took me more than 30 minutes to check in. The owners/managers who obviously live on property did not know what they were doing. They tired to tell me my cc was declined and wanted to charge me again! Rooms were dirty, debris/dirty on floors. Found two dead cockroaches on my room. Hallways had missing baseboard in numerous areas of the first and third floors.
展开
酒店回复: Dear Oscar,Thank you for taking the time to share your experience. We sincerely apologize for the delay during your check-in. Unfortunately, the recent storm affected our systems and temporarily slowed down our normal check-in process. We appreciate your patience during that time.We also want to address your concerns about cleanliness. Please know that we have a professional pest control service that visits our property weekly, and cleanliness is a top priority for us. Our rooms are newly renovated, and we are committed to maintaining them at a high standard. We’re truly sorry that your experience did not reflect that.Your feedback has been shared with our team so we can continue improving. We hope you’ll give us another opportunity to provide you with a better stay in the future.Sincerely,Property Manager.
1.0分
商务出差
展开
We travel for work and we buy antiques and sell antiques and we were trying to bring some of our inventory in to post online and sell. The guy at the front basically told us no. That we couldn’t bring in our belongings. Then said he was going to call the police. I also make shirts and blankets and stickers and also sell them as well. The guy at the front told us no that we can’t bring it into our room although all we were doing was bringing in our inventory to put nicely into our other suitcases and bringing it back down to our car. He was very rude and didn’t even want to hear what we had to say. Last time we stayed here we left it as no one was even in the room. There is nothing stating what we can and can’t bring things in I have no clothes in the room.
展开
酒店回复: Thank you for bringing this to our attention, and we sincerely apologize for the experience you had during your recent stay. We understand how frustrating and upsetting this must have been, especially when you were simply trying to organize your belongings and conduct your business. Please know that we take guest concerns very seriously, and we will be addressing this situation internally to ensure it is handled more respectfully and professionally in the future. Our goal is always to provide a welcoming and understanding environment for all our guests. We truly value your business and hope you will consider giving us another chance in the future. We’d love the opportunity to provide you with the positive experience you deserve.
5.0分
其他
The hotel was nice and affordable for the two night stay. The rooms are very nice and clean. The rooms were very spacious as well.
展开
酒店回复: Thank you for your kind words! We're glad you enjoyed your stay and appreciated the clean, spacious rooms. We hope to welcome you back soon!
3.0分
其他
Little disappointed request a crib for baby and didn’t have any and also there was a strong smell like pee in our room
展开
酒店回复: Hi Ercilia,Thank you for your feedback. We’re sorry a crib wasn’t available during your stay—another guest was using it at the time. We also apologize for the odor in your room and will be addressing it with our team.We appreciate you bringing this to our attention.
这次体验因为前台工作人员而好了一点。他很有礼貌，还希望得到一个好评。
墙壁、镜子和家具都很脏。我们必须自己清洁家具才能把东西放在上面。服务也很糟糕，没有欢迎问候什么的。
它很脏，条件很差，房间里有尿味。
房间太脏了，浴缸里有头发。游泳池被禁用。床单被香烟烧焦了，所有东西都没有清理干净。
坏的
飞机起飞时可停留几个小时的酒店
都好
It took me more than 30 minutes to check in. The owners/managers who obviously live on property did not know what they were doing. They tired to tell me my cc was declined and wanted to charge me again! Rooms were dirty, debris/dirty on floors. Found two dead cockroaches on my room. Hallways had missing baseboard in numerous areas of the first and third floors.
We travel for work and we buy antiques and sell antiques and we were trying to bring some of our inventory in to post online and sell. The guy at the front basically told us no. That we couldn’t bring in our belongings. Then said he was going to call the police. I also make shirts and blankets and stickers and also sell them as well. The guy at the front told us no that we can’t bring it into our room although all we were doing was bringing in our inventory to put nicely into our other suitcases and bringing it back down to our car. He was very rude and didn’t even want to hear what we had to say. Last time we stayed here we left it as no one was even in the room. There is nothing stating what we can and can’t bring things in I have no clothes in the room.
The hotel was nice and affordable for the two night stay. The rooms are very nice and clean. The rooms were very spacious as well.
Little disappointed request a crib for baby and didn’t have any and also there was a strong smell like pee in our room