酒店回复: Hola Maria,Gracias por calificar positivamente su estancia!!Lilith#equipo6
5.0分
其他
原文
翻译提供方：Google
都好
5.0分
其他
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They need more breakfast options. Our sink was leaking but they fixed it immediately. Then we didn’t have hot water, they immediately changed us to another room and apologized.
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酒店回复: Dear Denise,Thank you for your feedback. We’re glad our team was able to quickly fix the issues you experienced and assist you right away. We appreciate your suggestion about adding more breakfast options and will keep it in mind as we work to improve. Thank you for staying with us, and we hope to welcome you back again soon.Warm regards,Property Manager
5.0分
其他
Great place to stay nice view very greatful peaceful spot
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酒店回复: Dear Christian,Thank you so much for your wonderful 10/10 review! We truly appreciate your kind words and are glad to hear you enjoyed the peaceful atmosphere and great view. We would be delighted to welcome you back again soon and hope to have the opportunity to host you on your next visit.Thank you for choosing to stay with us!Best Regards,Property Manager
2.0分
商务出差
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It took me more than 30 minutes to check in. The owners/managers who obviously live on property did not know what they were doing. They tired to tell me my cc was declined and wanted to charge me again! Rooms were dirty, debris/dirty on floors. Found two dead cockroaches on my room. Hallways had missing baseboard in numerous areas of the first and third floors.
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酒店回复: Dear Oscar,Thank you for taking the time to share your experience. We sincerely apologize for the delay during your check-in. Unfortunately, the recent storm affected our systems and temporarily slowed down our normal check-in process. We appreciate your patience during that time.We also want to address your concerns about cleanliness. Please know that we have a professional pest control service that visits our property weekly, and cleanliness is a top priority for us. Our rooms are newly renovated, and we are committed to maintaining them at a high standard. We’re truly sorry that your experience did not reflect that.Your feedback has been shared with our team so we can continue improving. We hope you’ll give us another opportunity to provide you with a better stay in the future.Sincerely,Property Manager.
1.0分
商务出差
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We travel for work and we buy antiques and sell antiques and we were trying to bring some of our inventory in to post online and sell. The guy at the front basically told us no. That we couldn’t bring in our belongings. Then said he was going to call the police. I also make shirts and blankets and stickers and also sell them as well. The guy at the front told us no that we can’t bring it into our room although all we were doing was bringing in our inventory to put nicely into our other suitcases and bringing it back down to our car. He was very rude and didn’t even want to hear what we had to say. Last time we stayed here we left it as no one was even in the room. There is nothing stating what we can and can’t bring things in I have no clothes in the room.
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酒店回复: Thank you for bringing this to our attention, and we sincerely apologize for the experience you had during your recent stay. We understand how frustrating and upsetting this must have been, especially when you were simply trying to organize your belongings and conduct your business. Please know that we take guest concerns very seriously, and we will be addressing this situation internally to ensure it is handled more respectfully and professionally in the future. Our goal is always to provide a welcoming and understanding environment for all our guests. We truly value your business and hope you will consider giving us another chance in the future. We’d love the opportunity to provide you with the positive experience you deserve.
这次体验因为前台工作人员而好了一点。他很有礼貌，还希望得到一个好评。
墙壁、镜子和家具都很脏。我们必须自己清洁家具才能把东西放在上面。服务也很糟糕，没有欢迎问候什么的。
它很脏，条件很差，房间里有尿味。
房间太脏了，浴缸里有头发。游泳池被禁用。床单被香烟烧焦了，所有东西都没有清理干净。
坏的
飞机起飞时可停留几个小时的酒店
都好
They need more breakfast options. Our sink was leaking but they fixed it immediately. Then we didn’t have hot water, they immediately changed us to another room and apologized.
Great place to stay nice view very greatful peaceful spot
It took me more than 30 minutes to check in. The owners/managers who obviously live on property did not know what they were doing. They tired to tell me my cc was declined and wanted to charge me again! Rooms were dirty, debris/dirty on floors. Found two dead cockroaches on my room. Hallways had missing baseboard in numerous areas of the first and third floors.
We travel for work and we buy antiques and sell antiques and we were trying to bring some of our inventory in to post online and sell. The guy at the front basically told us no. That we couldn’t bring in our belongings. Then said he was going to call the police. I also make shirts and blankets and stickers and also sell them as well. The guy at the front told us no that we can’t bring it into our room although all we were doing was bringing in our inventory to put nicely into our other suitcases and bringing it back down to our car. He was very rude and didn’t even want to hear what we had to say. Last time we stayed here we left it as no one was even in the room. There is nothing stating what we can and can’t bring things in I have no clothes in the room.