酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay.We regret that the hallway noise, bedding condition, and lighting did not meet your expectations. Additionally, we're sorry to hear about the inconvenience regarding the extra pillow. Your comfort is important to us, and we take your concerns seriously.Please know that we are addressing these matters with our housekeeping and front desk teams to ensure they are resolved and do not impact future guests.We truly value your feedback, as it helps us improve. If there’s anything we can do to make it right or if you’d be willing to discuss your experience further, we would welcome the opportunity.Warm regards,
酒店回复: Thank you for taking the time to share your feedback with us. We're glad to hear you found our front desk staff friendly and helpful and that you enjoyed the two-bedroom room with king beds—it’s wonderful to know that option worked well for you!We appreciate your comments regarding the breakfast and understand your observations about the need for deep cleaning and fresh paint. Your feedback about the room darkening curtains is especially valuable, and we apologize for the inconvenience caused by the light. We will review this issue with our maintenance team to ensure a more comfortable experience for our guests in the future.Thank you again for sharing your experience. We hope to have the opportunity to welcome you back and provide an improved stay!
3.0分
其他
原文
翻译提供方：Google
沙发床已经破烂不堪，非常不舒服。111房间闻起来有氯气味。房间旁边就是泳池
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced with the sofa sleeper and any inconvenience caused by the room’s proximity to the pool. Your comfort is our top priority, and we regret that we did not meet your expectations during your stay.We appreciate you bringing these matters to our attention, and we will promptly address them with our team to ensure improvements are made. We value your business and hope to have the opportunity to provide you with a more enjoyable stay in the future.
5.0分
其他
原文
翻译提供方：Google
房间真的很大，工作人员也很友好。价格也不错。我可能还会再住这里。
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酒店回复: Thank you for your kind words! We're delighted to hear that you enjoyed the spacious room here at Hawthorn Extended Stay by Wyndham Columbus-West, friendly staff, and great value. It’s wonderful to know that you would consider staying with us again. We look forward to welcoming you back in the future!
3.0分
其他
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Heading up to our room the elevator smelled like non cigarette smoke, then once we got on our floor it was even stronger. So on that side of things I wasn’t happy to have that be the first impression. Room was nice, just dry/stuffy feeling then our Ac/Heat unit didn’t work right. Had planned on staying there again when we come back in December but not so sure about it now.
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered, particularly the smoke odor in the elevator and hallway, as well as the discomfort caused by the room temperature and AC/heat unit. This is certainly not the first impression we strive to provide, and we appreciate you bringing these concerns to our attention.We’re glad to hear you found the room nice, but we understand how the odor and climate issues affected your overall stay. Our team has been notified so we can address the odor concerns in that area of the building and ensure the HVAC unit in your room is inspected and functioning properly.We truly value your interest in staying with us again in December, and we hope you’ll give us another opportunity to provide you with a much better experience. Please feel free to reach out to us directly before your next visit—we’d be happy to assist with any special requests to help make your stay more comfortable.
3.0分
其他
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If it wasn’t a non refundable I would have backed out of the room & booked somewhere else ..The room was worn down , saints all over the furniture & curtains & dirty smeared headboard & kinda gross . Some of the lights didn’t work & the elevator was really dirty. I took pics of my room
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酒店回复: We’re very sorry to hear that your stay did not meet expectations. We strive to provide clean and comfortable accommodations for all our guests, and it’s disappointing to learn that we fell short in your case. Your feedback about the room condition and cleanliness has been shared with our housekeeping and maintenance teams to ensure these issues are promptly addressed. We appreciate you bringing this to our attention and hope you might consider giving us another opportunity to provide you with a much-improved experience in the future.
1.0分
其他
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Very disappointed with our stay. The AC wasn’t working during our visit, and although staff did attempt to fix it, the issue was never resolved. Overall, the experience left us feeling frustrated and let down.
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酒店回复: We’re truly sorry to hear about your disappointing experience. We understand how uncomfortable it must have been dealing with an AC issue during your stay, and we regret that our efforts to resolve it did not meet expectations. Your feedback has been shared with our maintenance team to ensure this issue is fully addressed. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide a much better experience in the future.
5.0分
家庭亲子
Great place to stay with kids, especially if you want a little extra privacy as well.
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酒店回复: Thank you so much for your wonderful 10/10 rating! We’re delighted to hear that you and your family enjoyed your stay with us. It’s great to know that our accommodations provided the comfort and extra privacy you were looking for—especially when traveling with kids.We truly appreciate your kind words, and we hope to welcome you and your family back to Hawthorn Extended Stay by wyndham Columbus, Ohio-West for another great stay soon!
2.0分
其他
Bathroom floors dirty, cigarette smell inside the room.Internet not working. No body wash, conditioner and Lotion in the room.
1.0分
商务出差
Rooms was not clean lady at the front desk seem to have an attitude and didn’t want to help when ask her questions
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酒店回复: Thank you for sharing your feedback. We sincerely apologize that your room did not meet cleanliness expectations and that your interaction with our front desk team was not as welcoming as it should have been. This is not the level of service we strive to provide.Your comments have been shared with our housekeeping and front desk teams to ensure these issues are addressed immediately. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide you with a much better experience in the future.
我们的住宿
酒店本身看起来不错。
但是走在走廊上，每个房间都能听到动静。我们的被子底部有黄色污渍，如果你不喜欢早晨的阳光，他们没有遮光窗帘。
我还要求多要一个枕头，因为枕头只有普通枕头的一半大，但他们说没办法。
短期入住
住了一晚。前台工作人员非常友好，乐于助人。早餐一般，但有一些不错的选择。酒店需要深度清洁和重新粉刷。房间本身还不错，但开始出现磨损。我们住的是两居室，有两张特大床。我们很喜欢这个选择。唯一主要的抱怨是遮光窗帘关不上，只有内侧的透明窗帘能关上。停车场的灯光很亮，直接照进房间。我们用发夹把窗帘夹在一起，挡住光线，这样我们就能安心睡觉了。
沙发床已经破烂不堪，非常不舒服。111房间闻起来有氯气味。房间旁边就是泳池
房间真的很大，工作人员也很友好。价格也不错。我可能还会再住这里。
Heading up to our room the elevator smelled like non cigarette smoke, then once we got on our floor it was even stronger. So on that side of things I wasn’t happy to have that be the first impression. Room was nice, just dry/stuffy feeling then our Ac/Heat unit didn’t work right. Had planned on staying there again when we come back in December but not so sure about it now.
If it wasn’t a non refundable I would have backed out of the room & booked somewhere else ..The room was worn down , saints all over the furniture & curtains & dirty smeared headboard & kinda gross . Some of the lights didn’t work & the elevator was really dirty. I took pics of my room
Very disappointed with our stay. The AC wasn’t working during our visit, and although staff did attempt to fix it, the issue was never resolved. Overall, the experience left us feeling frustrated and let down.
Great place to stay with kids, especially if you want a little extra privacy as well.
Bathroom floors dirty, cigarette smell inside the room.Internet not working. No body wash, conditioner and Lotion in the room.
Rooms was not clean lady at the front desk seem to have an attitude and didn’t want to help when ask her questions