酒店回复: Dear Cyndee, Thank you for sharing your experience with us. I'm truly sorry that the room did not meet your expectations and that you and your cat were met with an unpleasant odor. Thats not the kind of welcome we aim to provide, and I apologize for the discomfort it caused. Our housekeeping team does use black lights and enzyme cleaners regularly as a part of our cleaning process, but we appreciate you bringing this to our attention so we can ensure extra care is taken moving forward. We're grateful for your kind words about our staff and hope we'll have the opportunity to provide a better experience for you in the future.

酒店回复: Dear, Alexis,Thank you so much for your wonderful review! We're thrilled to hear that our concierge team made a great impression and that you enjoyed a fun and welcoming experience with us—movie conversations included!It’s always our goal to create a space where guests feel safe, relaxed, and right at home, so we’re glad your getaway was just what you needed. We’ll be sure to share your kind words with the team from the night of May 8th—they’ll be delighted.We hope to welcome you back for another great stay soon!

酒店回复: Dear Pete, I apologize for the water issues you experienced during your recent stay with us. We are committed to providing our guests with a comfortable and enjoyable stay. We are sorry for the inconvenience this caused. We value your feedback and hope to have the opportunity to make it up to you.

酒店回复: We apologize for not meeting your expectations. I would like to investigate this further to understand what went wrong. Please contact us directly with more details so we can work towards a resolution.

酒店回复: Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced due to our hotel being unexpectedly sold out during your stay. I understand how frustrating and disappointing this situation must have been, and I am truly sorry for any disruption it caused to your plans.Please know that we strive to provide exceptional service to all our guests, and it is never our intention to inconvenience anyone. Unfortunately, due to an unforeseen circumstance, we had to make the difficult decision to relocate some guests, including yourself, to a nearby hotel.I assure you that we take this matter seriously and are reviewing our processes to ensure such situations are handled better in the future. We value your patronage and hope we get the opportunity to make it right.Please feel free to reach out directly to discuss further.

酒店回复: Dear Thomas,Thank you for choosing to stay with us, and for the wonderful review. We hope you can visit us again soon. We wish you safe travels ahead.

酒店回复: Dear LeaAnne,Thank you for taking the time to share your feedback regarding your recent stay with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We hope to get the opportunity to make it up to you. Thank you again for the feedback, I have shared your comments with our leadership team as well, to ensure something like this does not happen again.Sincerely, Kim H

酒店回复: Dear Vanessa,Thank you for choosing to stay with us, and for the wonderful review. It was our pleasure to serve you. We hope to welcome you again real soon.

酒店回复: Dear Dylan,Thank you for choosing to stay with us, and for the great feedback. We hope to welcome you back real soon, and wish you safe travels.

酒店回复: Dear Erica, Thank you for your feedback! We're glad to hear from you about property and staff and that you felt safe during your stay. We hope to welcome you back again in the near future.