酒店回复: Dear Guest User,Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our location in the embassy district, as well as the spacious and comfortable rooms that provided a quiet and relaxing stay. It is especially rewarding to know that our team’s friendliness and excellent service made a positive impression on you. We’re also glad you found the convenience store downstairs helpful. Your recommendation truly means a lot to us, and we look forward to welcoming you back for another enjoyable stay in Kuala Lumpur.Best Regards,Davidde OngGeneral ManagerOakwood Hotel & Residence Kuala Lumpur
3.0分
豪华双床房
朋友出游
房间面积不小,但是一次性拖鞋和饮用水都没有,距离双子塔步行20分钟
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酒店回复: Dear Guest User,Thank you very much for sharing your additional feedback with us. We truly appreciate you taking the time to provide such detailed comments about your stay.We are pleased to know that you found the room to be spacious. However, we sincerely apologize for the inconvenience caused by the absence of disposable slippers and complimentary drinking water. These are basic amenities such as filtered water system that replaced complimentary bottled drinking water, that many guests expect, and we regret that their absence contributed to your dissatisfaction. Your feedback has been shared with our management team so that we may review our amenity standards and ensure clearer communication and improved provisioning going forward.We also acknowledge your comment regarding the location and distance from the Petronas Twin Towers. While our property is approximately a 20-minute walk from the towers, we regret if this was not clearly communicated or if it caused any inconvenience during your stay. We will review how we present location information to ensure guests can make fully informed decisions when planning their visit.Once again, we sincerely apologize that your overall experience did not meet expectations. Your comments are extremely valuable to us, and they have been escalated to senior management as part of our ongoing efforts to improve our facilities, services, and guest experience.Thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a much improved experience in the future.Warm regards,Davidde OngGeneral ManagerOakwood Hotel & Residence Kuala Lumpur
点评来源 Trip.com
5.0分
豪华双床一卧室
商务出差
设施:健身房设备全,室外游泳池超棒!
卫生:干净整洁
环境:安静,靠近使馆区,安全!
酒店回复: Thank you for your kind feedback.
发布于新加坡
1.7分
豪华双床一卧室
独自旅行
枕头很脏很臭,大家别定。
不提供梳子
只有2条大毛巾
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酒店回复: Dear Guest User,Thank you for bringing this to our attention. We sincerely apologize for the condition of the pillows you received — this is absolutely not acceptable and far below our housekeeping standards. We are addressing this with our team immediately to ensure it does not happen again.We’re also sorry for the inconvenience caused by the lack of combs and the limited number of towels in your room. Your comfort is important to us, and we appreciate you highlighting these oversights so we can improve our amenities and service.Thank you again for your feedback. We hope to have the opportunity to provide you with a much better experience in the future.Warm regards,Davidde OngGeneral Manager
酒店回复: 尊敬的Taurus.tang,来自吉隆坡奥克伍德酒店与公寓的温馨问候!非常感谢您对我们酒店的支持与好评!我们很高兴得知您对酒店的整体环境、卫生情况以及服务感到满意,也感谢您对我们早餐和地理位置的认可。能够为您带来愉快、便利的入住体验是我们一直以来的目标。希望在不久的将来,能再次欢迎您回到 Oakwood Hotel & Residence Kuala Lumpur!祝您生活愉快!Mandy OoiOakwood Hotel & Residence Kuala Lumpur
酒店在吉隆坡的使馆区,房间面积大,床也很大很软,住了三晚,房间一直很安静,工作人员态度服务也都很不错,楼下就有便利店,值得入住
房间面积不小,但是一次性拖鞋和饮用水都没有,距离双子塔步行20分钟
设施:健身房设备全,室外游泳池超棒!
卫生:干净整洁
环境:安静,靠近使馆区,安全!
发布于新加坡
枕头很脏很臭,大家别定。
不提供梳子
只有2条大毛巾
一家不错的经济型酒店,服务非常棒。前台的希拉乐于助人。
这是一间非常棒的房间,设施齐全,有滤水器、烤箱、熨斗等等,空间也很大。
我预订这里是因为我的婚礼就在附近的礼堂举行,强烈推荐,因为他们的服务也很快,而且非常乐于助人。
吉隆坡奥克伍德酒店公寓:完美的都市休憩之所
我们最近在吉隆坡奥克伍德酒店公寓的入住体验堪称卓越。酒店地理位置优越,坐落在安邦路旁,可便捷前往市内的主要景点,距离标志性的双子塔和阳光广场仅需短暂车程。
这家酒店离市中心有点远。虽然有点旧,但设施比大多数其他酒店都好。房间很宽敞,用市中心小房间的价格就能住到一卧室公寓。泳池很大,就在早餐大厅旁边。早餐选择不多。不过,我还是会再次入住的。
酒店房间很大,有客厅、小厨房,还有矿泉水可以喝,总体来说不错,就是早餐不太好,卫生方面有待提高,特别是枕头有点异味。P
酒店还是不错的,很干净卫生。服务也很到位,距离市中心很近,可以去玩吃东西都很方便。早餐也很丰富。不错!!!