酒店回复: Dear Guest User,Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our location in the embassy district, as well as the spacious and comfortable rooms that provided a quiet and relaxing stay. It is especially rewarding to know that our team’s friendliness and excellent service made a positive impression on you. We’re also glad you found the convenience store downstairs helpful. Your recommendation truly means a lot to us, and we look forward to welcoming you back for another enjoyable stay in Kuala Lumpur.Best Regards,Davidde OngGeneral ManagerOakwood Hotel & Residence Kuala Lumpur

酒店回复: Dear Guest User,Thank you very much for sharing your additional feedback with us. We truly appreciate you taking the time to provide such detailed comments about your stay.We are pleased to know that you found the room to be spacious. However, we sincerely apologize for the inconvenience caused by the absence of disposable slippers and complimentary drinking water. These are basic amenities such as filtered water system that replaced complimentary bottled drinking water, that many guests expect, and we regret that their absence contributed to your dissatisfaction. Your feedback has been shared with our management team so that we may review our amenity standards and ensure clearer communication and improved provisioning going forward.We also acknowledge your comment regarding the location and distance from the Petronas Twin Towers. While our property is approximately a 20-minute walk from the towers, we regret if this was not clearly communicated or if it caused any inconvenience during your stay. We will review how we present location information to ensure guests can make fully informed decisions when planning their visit.Once again, we sincerely apologize that your overall experience did not meet expectations. Your comments are extremely valuable to us, and they have been escalated to senior management as part of our ongoing efforts to improve our facilities, services, and guest experience.Thank you for bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a much improved experience in the future.Warm regards,Davidde OngGeneral ManagerOakwood Hotel & Residence Kuala Lumpur

酒店回复: Dear Guest User,Thank you for bringing this to our attention. We sincerely apologize for the condition of the pillows you received — this is absolutely not acceptable and far below our housekeeping standards. We are addressing this with our team immediately to ensure it does not happen again.We’re also sorry for the inconvenience caused by the lack of combs and the limited number of towels in your room. Your comfort is important to us, and we appreciate you highlighting these oversights so we can improve our amenities and service.Thank you again for your feedback. We hope to have the opportunity to provide you with a much better experience in the future.Warm regards,Davidde OngGeneral Manager

酒店回复: 尊敬的宾客： 吉隆坡奥克伍德华庭酒店及公寓向您致以诚挚的问候！ 感谢您的好评。我们很高兴得知您入住愉快，并赞赏我们的服务。期待很快再次欢迎您的光临。 此致敬礼， Yanni 总经理

酒店回复: 亲爱的雅娜： 吉隆坡奥克伍德华庭酒店及公寓向您致以诚挚的问候！ 感谢您近期到访吉隆坡期间选择入住我们酒店，并给予我们亲切的评价。 祝贺您的婚礼！我们非常荣幸能够参与如此特别的婚礼。 我们很高兴您觉得房间宽敞明亮，配备了净水器、烤箱和熨斗等便利设施。我们也很高兴得知我们酒店的位置非常适合举办您的活动，我们的团队能够为您提供快捷周到的服务。 您的推荐对我们意义重大，我们希望再次欢迎您入住——或许是为了庆祝周年纪念！ 祝您在新的篇章中一切顺利。 诚挚的问候 黄曼迪 吉隆坡奥克伍德华庭酒店及公寓

酒店回复: 尊敬的 Aznan： 吉隆坡奥克伍德华庭酒店及公寓向您致以诚挚的问候！ 感谢您近期到访吉隆坡期间选择入住我们酒店，并给予我们亲切的评价。 我们很高兴得知您在吉隆坡奥克伍德华庭酒店及公寓的住宿体验非常愉快。我们很高兴您喜欢我们优越的地理位置以及前往双子塔和阳光广场等吉隆坡主要景点的便捷交通。 我们非常荣幸能与您相聚，期待再次迎接您，享受另一个完美的都市度假体验！ 此致 Mandy Ooi 吉隆坡奥克伍德华庭酒店及公寓

酒店回复: 尊敬的 Otabek Fayz， 吉隆坡奥克伍德华庭酒店及公寓向您致以诚挚的问候！ 感谢您近期到访吉隆坡期间选择入住我们酒店，并给予我们亲切的评价。 我们很高兴听到您喜欢我们宽敞的一居室公寓，并对我们提供的设施，尤其是泳池和整体的舒适度，给予了高度评价。 我们理解我们的位置可能距离市中心稍远，但我们很高兴得知，我们住宿的质量和规模让您觉得物有所值。我们已记录下您对早餐品种的评价，并将继续努力改进我们的服务，以更好地满足客人的期望。 最重要的是，我们很高兴听到您再次选择入住我们酒店。我们衷心感谢您的支持，并期待未来再次欢迎您。 诚挚的问候 Mandy Ooi 吉隆坡奥克伍德华庭酒店及公寓

酒店回复: 尊敬的Jonathan： 吉隆坡奥克伍德华庭酒店及公寓向您致以诚挚的问候！ 感谢您近期到访吉隆坡期间选择入住我们酒店，并给予我们亲切的评价。 我们很高兴听到您对我们宽敞的客房和提供的便利设施表示赞赏。 然而，对于您在早餐质量和客房清洁度方面遇到的问题，尤其是枕头的问题，我们深表歉意。请放心，我们非常重视这些问题，并将立即与客房服务和餐饮团队沟通解决，以提升我们的标准。 感谢您的宝贵意见，这有助于我们提升所有客人的体验。我们希望有机会再次欢迎您，为您带来更美好的住宿体验。 此致， Mandy Ooi 吉隆坡奥克伍德华庭酒店及公寓

酒店回复: 尊敬的Taurus.tang,来自吉隆坡奥克伍德酒店与公寓的温馨问候！非常感谢您对我们酒店的支持与好评！我们很高兴得知您对酒店的整体环境、卫生情况以及服务感到满意，也感谢您对我们早餐和地理位置的认可。能够为您带来愉快、便利的入住体验是我们一直以来的目标。希望在不久的将来，能再次欢迎您回到 Oakwood Hotel & Residence Kuala Lumpur！祝您生活愉快！Mandy OoiOakwood Hotel & Residence Kuala Lumpur