The hotel was acceptable overall; however, the room needed dusting, and the mattress had a noticeable dip that resulted in a sleepless night and backache the following day. This issue was reported before our departure, but the front desk attendant dismissed the complaint, stating that the hotel was in the process of replacing the beds.
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酒店回复: Dear Guest,We regret the inconvenience caused during your stay. Your comments regarding room cleanliness, mattress condition, and the handling of your concern have been noted and shared with our housekeeping and front desk teams. We are reviewing these areas to ensure improved responsiveness and comfort for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
其他
Staff was just ok where friendliness is concerned. Room was ok as well.
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酒店回复: Dear Guest,Thank you for sharing your thoughts. We are pleased you found the room satisfactory and comfortable. We have noted your feedback regarding staff friendliness and will review it with our team to ensure warmer and more engaging service on future visits. We appreciate your stay and look forward to welcoming you again.Sincerely, Hotel Manager
5.0分
其他
Clean, quiet, good breakfast options. Staff was VERY pleasant and helpful above and beyond.
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酒店回复: Dear JARED,Thank you for the kind words. We are happy to hear you enjoyed the clean and quiet environment, along with the breakfast selection. It is especially wonderful to know our staff made your stay even better. We look forward to your next visit.Sincerely, Hotel Manager
4.0分
其他
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Looks great from the outside and inside. Friendly staff. Nice and clean. Other than the room needing to be updated and the sitting chair having holes in the fabric, the stay was good!
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酒店回复: Dear Matt,Thank you for your kind words about our friendly staff and cleanliness. We’re pleased you enjoyed your stay overall. We appreciate your feedback about the room needing updates and the chair’s condition, and we will work on improving these aspects to enhance future stays. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
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Nice staff. The room was big, clean, quiet & the bed was comfortable.
The continental breakfast excellent. With choices of scrambled eggs, bacon, yogurt, cereal, jucie, milk, tea, coffee & make your own mini waffles.
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酒店回复: Dear Jeffrey,Thank you for your wonderful feedback! We’re thrilled you enjoyed our friendly staff, spacious and clean rooms, and the quiet, comfortable atmosphere. It's great to hear you loved our continental breakfast with its wide variety of choices. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
2.0分
其他
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Our original room when we checked in was 220 it had dirty beds and was dirty /unclean still had impressions of people sitting/laying /smelt bad .Told front desk they moved to 3rd floor to room 320 shower curtain had blood stains all over it ,blood on bathroom shower wall ,cigarette ashes in AC Vent and dead bugs on floor .
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酒店回复: Dear Guest,We sincerely apologise for the unacceptable condition of your room upon arrival. This is not the standard we strive to provide, and we're very concerned to hear about the issues you encountered, including cleanliness and maintenance. Please know that we have immediately addressed these concerns with our housekeeping and maintenance teams to ensure they do not happen again. We truly value your feedback and hope you will consider giving us another chance to make it right.Sincerely, Hotel Manager
5.0分
家庭亲子
Very clean, check in and out was easy and the breakfast bar was delicious.
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酒店回复: Dear Shira,Thank you for the great feedback. We are glad you enjoyed the cleanliness, smooth check-in and check-out process, and delicious breakfast bar. We look forward to welcoming you again soon.Sincerely, Hotel Manager
2.0分
家庭亲子
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The bed was comfortable. That is the only positive The bath shower had orange mold in the corners and soap scum on the shower door. The hall and elevator floor were not clean or even vacuumed. The steel part in the elevator was filthy and probably the rest. I just saw it more there. We went to breakfast and had to keep asking them for things like plates, coffee (it was out), peanut butter. When we went to the bathroom in the morning it had ladybugs flying and walking around. We caught all of them to take outside, but I stopped at the front desk to let them know and her only comment was “Yes, they do show up.”
3.0分
其他
Staff was super nice but bathroom was not very clean or the towels. Had a very loud guest above our room, could hear them all night.
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酒店回复: Dear Elysha,Thank you for your feedback. We’re glad you found our staff to be super nice! However, we apologize for the cleanliness issues and the noise disturbance during your stay. Your feedback helps us improve, and we hope to provide a better experience next time.Sincerely, Hotel Manager
好酒店，100%推荐！
The hotel was acceptable overall; however, the room needed dusting, and the mattress had a noticeable dip that resulted in a sleepless night and backache the following day. This issue was reported before our departure, but the front desk attendant dismissed the complaint, stating that the hotel was in the process of replacing the beds.
Staff was just ok where friendliness is concerned. Room was ok as well.
Clean, quiet, good breakfast options. Staff was VERY pleasant and helpful above and beyond.
Looks great from the outside and inside. Friendly staff. Nice and clean. Other than the room needing to be updated and the sitting chair having holes in the fabric, the stay was good!
Nice staff. The room was big, clean, quiet & the bed was comfortable.
The continental breakfast excellent. With choices of scrambled eggs, bacon, yogurt, cereal, jucie, milk, tea, coffee & make your own mini waffles.
Our original room when we checked in was 220 it had dirty beds and was dirty /unclean still had impressions of people sitting/laying /smelt bad .Told front desk they moved to 3rd floor to room 320 shower curtain had blood stains all over it ,blood on bathroom shower wall ,cigarette ashes in AC Vent and dead bugs on floor .
Very clean, check in and out was easy and the breakfast bar was delicious.
The bed was comfortable. That is the only positive The bath shower had orange mold in the corners and soap scum on the shower door. The hall and elevator floor were not clean or even vacuumed. The steel part in the elevator was filthy and probably the rest. I just saw it more there. We went to breakfast and had to keep asking them for things like plates, coffee (it was out), peanut butter. When we went to the bathroom in the morning it had ladybugs flying and walking around. We caught all of them to take outside, but I stopped at the front desk to let them know and her only comment was “Yes, they do show up.”
Staff was super nice but bathroom was not very clean or the towels. Had a very loud guest above our room, could hear them all night.