酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback. We’re glad you appreciated our convenient location near the Prado Museum and other attractions, as well as our relatively new facilities and polite service.However, we sincerely apologize for the issues you experienced in your room, particularly with the bathroom ventilation and unpleasant odors. Your comments are very important to us, and we will share them with our maintenance and housekeeping teams to address these concerns promptly.We also appreciate your understanding regarding the early check-in wait time during a busy season. We strive to accommodate our guests as best as possible.Thank you again for your valuable input. We hope to have the opportunity to provide you with an improved stay in the future at DoubleTree by Hilton Madrid Prado.Best regards,Angela BarbosaFront Desk Agent
酒店回复: Dear Qimazaipaizhao,Thank you very much for sharing your experience! We are very pleased to hear that your first impression of the hotel and Madrid was so positive. We are glad that the room with a terrace met your expectations and that you enjoyed the breakfast and the convenient location for exploring the city. It will be a pleasure to welcome you again when you return to Spain.Kind Regards,The front desk team.
酒店回复: Dear Guest, Thank you very much for sharing your experience with us.We’re delighted to hear that you enjoyed our central location and found it convenient for exploring the city. We’re also glad you appreciated the warm cookie at check-in and the pleasant atmosphere in your room.We appreciate your feedback regarding the breakfast, as it helps us identify areas where we can continue to improve. We truly value your comments and hope to have the pleasure of welcoming you back on your next visit to Madrid.Kind regards,The Doubletree by Hilton Madrid-Prado team.
酒店回复: Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable.
4.8分
特大床客房
家庭亲子
设施：齐全，不过房间略小。考虑到在市中心，也可以接受
卫生：打扫的很干净，浴巾什么的也都很好
环境：交通便利，距离著名景点都是步行的距离。而且感觉也很安全
服务：服务人员都很热情，主动打招呼
早餐，餐厅不大，但还算丰富。7点开始
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酒店回复: Reply from the property:Thank you very much for sharing this great review of your recent stay at our hotel.We are thrilled to see that you have enjoyed your stay!We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Madrid.Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Madrid very soon.Front Desk Team
酒店回复: Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable.
酒店回复: Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable.
酒店回复: Reply from the property:Thank you very much for sharing this great review of your recent stay at our hotel.We are thrilled to see that you have enjoyed your stay!We are glad to read that you really enjoyed our team and facilities.Thank you again for your great feedback, and we hope to welcome you back again for another stay here in Madrid very soon.Front Desk Team
还不错的呢，环境还可以，靠近火车站，态度也很温柔，希望加油！更加注重细节，卫生也不错👌👍⛽️😌
酒店地址位置较好，距离普拉多博物馆走路十分钟内就能到达，离几个景点距离都还算可以，差不多步行半小时内能到。
设施：还算较新。但这次给安排在角落房间，卫生间没有排风设备，下水道没有做好，各种味道出现，而且散不出去。
卫生：酒店整体还行，就是这个房间卫生间门一打开就有一股很浓烈的尿骚味，可能是因为没有排风设备，加上卫生间在内屋，很难闻！
环境：除了上面说的以外其它还行，酒店房间面积一般。
服务：emm挺礼貌的，也提前办理入住了，可能是因为旺季或者活动啥的，房源比较紧缺，也是等了近两个小时才能办理入住。似乎西班牙正常是两三点才能办理入住，这次不到十二点也是可以了！
没有酒店照片，附近景点的看看吧hhhh
忽然想起来，酒店除了安排角落房以外，第二天晚上房间头顶上忽然有很大声音的响铃大作，声音巨大无比，响了几分钟，考虑安全的原因没有下楼去询问原因，在国外特别吓人！！！
西班牙的第一站，酒店非常好，给我留下了美好的第一印象。前台服务人员很热情，交流略有不顺畅马上拿出翻译器，非常有耐心。我订的阳台房，房间虽然不大，但是有个小露台，可以看街景。早餐品种简单，但是很美味。离马德里市区所有景点都是1公里范围内，走着都可以到。如果再来西班牙肯定还会选择这里。
位置非常核心，博物馆、众议院、太阳门广场等都在步行范围内。入住送一块热乎乎的cookies，很博好感。早餐比较紧凑但还算可以。房间外有树，能打开窗户吹风，感觉蛮好的。
地理位置优越，离普拉多博物馆步行5mins，丽池公园步行12mins，马约广场步行18mins，大皇宫步行25mins，且周围10mins步行距离之内有很多好吃的美食！酒店很安全，一个女生住也很安心。因为我是早上8点的飞机，打车从机场过来半小时33欧一口价，又快又方便。令人惊喜的是，9点到店跟前台说能不能尽量给early check in,他们居然在10:30am的时候给我整理出了一间房！非常感动了！酒店很安静，也很干净，床品舒适，下次来马德里还会选择这家店！
设施：齐全，不过房间略小。考虑到在市中心，也可以接受
卫生：打扫的很干净，浴巾什么的也都很好
环境：交通便利，距离著名景点都是步行的距离。而且感觉也很安全
服务：服务人员都很热情，主动打招呼
早餐，餐厅不大，但还算丰富。7点开始
房间太小了 卫生间倒蛮大的 早餐还行 入住付了50欧押金 退房很快就到账了 总的来说还行 去附近太阳门广场 马德里王宫步行都能到
酒店的床非常舒服，房间面积中规中矩能放下行李箱，入住时前台给了带阳台的房间，不知道是不是升了房，总体来讲值得入住，性价比不错
地理位置绝佳！离机场大巴站西贝莱斯广场和马德里旅行的起点太阳门广场都很近，非常方便。早餐中规中矩，员工也很亲切。唯一不足是房间很小，大概是日本商务酒店的大小。卫生间倒是正常尺寸。总的来说，体验很棒。
酒店位置优越，闹中取静，房间布置合适。
床垫软硬适度，洗浴用品品质好。
入住时有温热的小饼干赠送，前台人员有一抽屉附近就餐娱乐的信息卡，可按需提供。
早餐自助和点餐结合，品质不错。
可改进的是客房服务部分。赠送的瓶装水，调换浴衣，需要另行每日要求才提供。