酒店回复: Dear Isabel,We’re sorry to hear about the challenges you faced during your stay. Your concerns regarding the refrigerator, room condition, furniture, and overall cleanliness have been shared with our housekeeping and maintenance teams for immediate review. While we appreciate your acknowledgment of the bed, we recognize that other issues impacted your experience, and feedback like yours helps us prioritize improvements. We are committed to providing a clean and comfortable environment for all guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
服务很差，我预订了，但没有空房间。
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酒店回复: Dear Alejandra,We truly appreciate you taking the time to share your experience. We understand how frustrating it can be when a reservation doesn’t go as expected. While such situations are uncommon, we take every comment seriously and will review this incident carefully with our team to understand what happened. Thank you again for bringing this to our attention.Sincerely,Hotel Management
4.0分
情侣出游
原文
翻译提供方：Google
一切都很好，我会避免 50 欧元的押金
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酒店回复: Thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.
5.0分
其他
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I got 2 separate reservations here. The first room I got was was good. It was clean, check in was easy. Had no problems. The second room i got was discusting, it smelled like cat pee as if there were 20 cats locked in there for a month, and someone let them out right before they have me the key. As soon as the door opened I felt like I was punched in the face with the smell of cat piss... You could see the stains on the carpet, I was scared to put any of my belongings down. I'm not sure why anyone would rent that room or thinking someone would be ok with it. I went down and spoke with the person at the front desk, he was amazing- very nice, no argument- great customer service, he got us another room right away. Three 3rd room was immaculate. No smell of pets, bathroom was clean, floors were clean- no complaints.
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酒店回复: Dear Javier, Thank you for taking the time to share your experience with Extended Stay America. We are glad to hear that your first room met expectations and that check-in was smooth. However, we are sorry about the condition of your second room. The cleanliness issues you described are unacceptable, and we appreciate you bringing them to our attention. We are grateful for your kind words about our front desk team member, who assisted you promptly and professionally. We are pleased that your third room was clean and comfortable, and we’ll be using your feedback to ensure consistency across all rooms moving forward. Thank you again for your patience and for allowing us to make things right.Sincerely,Hotel Management
1.0分
商务出差
What the F
We reserved a room to be told we couldnt stay, after that ny card was charged and i am still not being refunded.
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酒店回复: Dear Catherine,Thank you for taking the time to share your thoughts with us. We understand how upsetting it can be when a booking does not go as expected. While such situations are extremely rare, we take your concerns seriously and will review the matter carefully with our team to identify what went wrong. We truly appreciate your feedback and look forward to your next visit. Sincerely,Hotel Management
工作人员很友好。房间还行，但门看起来像是被踢开过，感觉不太安全。很喜欢这里有大冰箱，更有家的感觉。这个价格来说，性价比很高。
我觉得这酒店很友好，员工也很乐于助人。我非常满意。
这是我住酒店以来最糟糕的一次体验。又脏又乱，简直是藏污纳垢。要是真有臭虫我一点都不会惊讶。床底下积了大概两厘米厚的灰尘、污垢、头发和其他垃圾。房间里竟然没有垃圾桶。还有一股难闻的臭味，闻得我头疼。浴缸是我见过最脏的，脏到洗澡都得穿着鞋。楼梯间附近堆满了垃圾，脏尿布就放在客房和走道旁边。我真应该向卫生部门举报这家酒店的卫生状况。
太糟糕了，而且很吵。
这家酒店的客户服务太棒了！我们肯定会考虑再来的。
床很好，冰箱不工作，浴室和厨房里有蜘蛛，浴缸壁结霜，椅子坏了，早餐只有咖啡，房间里没有咖啡机，房间里有可怕的气味，它会渗透到你的衣服和钱包里，我想这不是吸烟区，而且气味很难闻，l
服务很差，我预订了，但没有空房间。
一切都很好，我会避免 50 欧元的押金
I got 2 separate reservations here. The first room I got was was good. It was clean, check in was easy. Had no problems. The second room i got was discusting, it smelled like cat pee as if there were 20 cats locked in there for a month, and someone let them out right before they have me the key. As soon as the door opened I felt like I was punched in the face with the smell of cat piss... You could see the stains on the carpet, I was scared to put any of my belongings down. I'm not sure why anyone would rent that room or thinking someone would be ok with it. I went down and spoke with the person at the front desk, he was amazing- very nice, no argument- great customer service, he got us another room right away. Three 3rd room was immaculate. No smell of pets, bathroom was clean, floors were clean- no complaints.
What the F
We reserved a room to be told we couldnt stay, after that ny card was charged and i am still not being refunded.