酒店回复: Dear Isabel,We’re sorry to hear about the challenges you faced during your stay. Your concerns regarding the refrigerator, room condition, furniture, and overall cleanliness have been shared with our housekeeping and maintenance teams for immediate review. While we appreciate your acknowledgment of the bed, we recognize that other issues impacted your experience, and feedback like yours helps us prioritize improvements. We are committed to providing a clean and comfortable environment for all guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
服务很差，我预订了，但没有空房间。
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酒店回复: Dear Alejandra,We truly appreciate you taking the time to share your experience. We understand how frustrating it can be when a reservation doesn’t go as expected. While such situations are uncommon, we take every comment seriously and will review this incident carefully with our team to understand what happened. Thank you again for bringing this to our attention.Sincerely,Hotel Management
4.0分
情侣出游
原文
翻译提供方：Google
一切都很好，我会避免 50 欧元的押金
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酒店回复: Thank you for the review. Your feedback is important to us and we will use it to create a better guest experience.
3.0分
其他
原文
翻译提供方：Google
一分钱一分货。冰箱不工作。
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酒店回复: Dear Guest, Thank you for sharing your experience. We always aim to provide a comfortable and convenient experience for every guest; however, we regret the issue with the refrigerator in your room. Our front desk is always ready to assist and would have been happy to arrange a prompt inspection or alternative solution to ensure your comfort. We appreciate you taking the time to let us know, and hope to have the opportunity to provide you with a smoother stay next time.Sincerely,Hotel Management
1.0分
其他
原文
翻译提供方：Google
坏的
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely regret that your stay did not meet your expectations and apologize for any discomfort you encountered. Your feedback is important and will be carefully considered as we continue to improve our services and facilities. We hope you might consider giving us another opportunity in the future to provide a more positive and comfortable visit.Sincerely,Hotel Management
1.0分
其他
This is the most terrible experience of my life. I could breathe in the room. That bad smell in the room made us sick. I will not recommend it. I'm so sorry
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酒店回复: Dear Guest, Thank you for your feedback. We always aim to create a safe and welcoming environment for all guests. However, we are sincerely sorry for the unpleasant atmosphere that created discomfort and affected your visit. Our property is regularly treated, and maintenance checks are made to ensure comfort and cleanliness. We will be sharing your comments closely with our team to address the concerns you highlighted. Your well-being matters to us, and your patience is valued. Sincerely,Hotel Management
工作人员很友好。房间还行，但门看起来像是被踢开过，感觉不太安全。很喜欢这里有大冰箱，更有家的感觉。这个价格来说，性价比很高。
我觉得这酒店很友好，员工也很乐于助人。我非常满意。
太糟糕了，而且很吵。
这家酒店的客户服务太棒了！我们肯定会考虑再来的。
床很好，冰箱不工作，浴室和厨房里有蜘蛛，浴缸壁结霜，椅子坏了，早餐只有咖啡，房间里没有咖啡机，房间里有可怕的气味，它会渗透到你的衣服和钱包里，我想这不是吸烟区，而且气味很难闻，l
服务很差，我预订了，但没有空房间。
一切都很好，我会避免 50 欧元的押金
一分钱一分货。冰箱不工作。
坏的
This is the most terrible experience of my life. I could breathe in the room. That bad smell in the room made us sick. I will not recommend it. I'm so sorry