Was not impressed at all! Staff didn't go out of their way to accommodate you. Was pulling teeth to get bedding for the hide a bed. Strangers trying to get into our room at 3AM. The facility book them the room that we were already in. Was scared to open the door at that time of the night to who knows on the other side. Had to make our own bed for the next people to accommodate the room..doubt if the sheets are washed in between occupants. Had to take our own trash out before leaving. Housekeeping only cleans rooms once every 2 weeks!! Will never go back again!!
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酒店回复: Dear Jennifer, Thank you for taking the time to share your experience. We are truly sorry your stay was stressful and did not meet your expectations. It is concerning to hear about the safety and bedding issues you encountered, as well as the room arrangements. Our housekeeping services are provided to guests staying eight or more nights, respecting the privacy of home-like living; however, these services are always available upon request for a minimal fee. Your feedback has been shared with management to help improve guest safety and cleanliness for future visits.Sincerely,Hotel Management
3.0分
其他
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Wouldn’t recommend very run down
The room definitely could use some tlc as did the rest of the property. Shower wasn’t very clean nor was the rest of the bathroom. An old moldy bag from Burger King was found in the kitchen cabinet and the counter edge was peeling off. Paint chips everywhere in the room. Beds were hard as rocks and the pillows flat as pancakes. Unfortunately will not stay here again. On the upside the staff at the property was very kind and friendly.
1.0分
其他
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The beds and towels were the only decent things. Old building, cupboards in rooms were falling off. Stains in the bathroom probably dont come off, a tired hotel. Not worth the price
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酒店回复: Dear KELLY, We're sorry to hear that your visit fell short of expectations. We understand how the condition of the room can affect your overall comfort, and we regret that the experience did not reflect the value you anticipated. While we’re glad certain essentials met your needs, we recognize there’s work to be done to enhance the stay for future guests. Your feedback is appreciated and will be taken into consideration moving forward. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
4.0分
情侣出游
Great service. Room was a little dirty but overall great stay. Also had great vending machine options.
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酒店回复: Dear Mariana, We’re happy to hear you enjoyed the great service during your visit and appreciated the convenient vending options. At Extended Stay America, we strive to provide a comfortable experience, and your feedback about the room cleanliness is important to us. Thank you for sharing your thoughts, and we hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely,Hotel Management
2.0分
其他
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Affordable, but at what cost?
This property was very affordable, but maybe not worth the experience. The property is not well kept: overflowing trash cans, stained rugs, siding unstuck. The room was fairly clean, which was nice, but the building needs severe upkeep.
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酒店回复: Dear Matt, Thank you for providing your feedback. We acknowledge that the overall condition of the property significantly impacted your experience, and we sincerely apologize for not meeting your expectations. Your insights are valuable in helping us identify areas that require improvement. We strive to enhance our services and look forward to delivering a more comfortable experience in the future.Sincerely,Hotel Management
2.0分
其他
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For 120 a night it was not worth it. The place smelled bad. I was next to the trash room. I had flys and other bugs fly around the room constantly. It may have been due to being short staffed. I would pass the front desk up in the halls working in the rooms. The whole building needs some love.
4.0分
家庭亲子
First time at an extended stay. Staff were polite and respectful. I would stay there again.
5.0分
其他
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Just what we needed
We were looking for an inexpensive place to crash for a few hours after a flight that arrived too late to drive home. This fit the bill perfectly! The room was spacious, clean and in reasonably good condition. Beds were comfortable and it was just what we needed at a great price.
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酒店回复: Dear Guest, We are delighted that our hotel provided you with a comfortable and affordable stay. It’s great knowing you found the room spacious, clean and well-maintained. We appreciate your support and hope to welcome you back to Extended Stay America whenever your travels bring you this way!Sincerely,Hotel Management
3.0分
家庭亲子
Didn’t like that the hall ways smelled like smoke…
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酒店回复: Dear John, Thank you for your feedback. We are sorry to hear that the few oversights in the hallways affected your experience. Maintaining a fresh and comfortable environment is important to us, and we’ll share this issue with our team to ensure it’s addressed moving forward. We appreciate you bringing it to our attention and hope to welcome you back for a better stay next time.Sincerely,Hotel Management
酒店位置确实有点偏，附近没什么景点，但离一条主干道很近。员工非常棒，乐于助人。这就是一家普通的酒店，没有游泳池或健身中心。适合临时住宿，也适合途经双子城的旅行者。
Was not impressed at all! Staff didn't go out of their way to accommodate you. Was pulling teeth to get bedding for the hide a bed. Strangers trying to get into our room at 3AM. The facility book them the room that we were already in. Was scared to open the door at that time of the night to who knows on the other side. Had to make our own bed for the next people to accommodate the room..doubt if the sheets are washed in between occupants. Had to take our own trash out before leaving. Housekeeping only cleans rooms once every 2 weeks!! Will never go back again!!
Wouldn’t recommend very run down
The room definitely could use some tlc as did the rest of the property. Shower wasn’t very clean nor was the rest of the bathroom. An old moldy bag from Burger King was found in the kitchen cabinet and the counter edge was peeling off. Paint chips everywhere in the room. Beds were hard as rocks and the pillows flat as pancakes. Unfortunately will not stay here again. On the upside the staff at the property was very kind and friendly.
The beds and towels were the only decent things. Old building, cupboards in rooms were falling off. Stains in the bathroom probably dont come off, a tired hotel. Not worth the price
Great service. Room was a little dirty but overall great stay. Also had great vending machine options.
Affordable, but at what cost?
This property was very affordable, but maybe not worth the experience. The property is not well kept: overflowing trash cans, stained rugs, siding unstuck. The room was fairly clean, which was nice, but the building needs severe upkeep.
For 120 a night it was not worth it. The place smelled bad. I was next to the trash room. I had flys and other bugs fly around the room constantly. It may have been due to being short staffed. I would pass the front desk up in the halls working in the rooms. The whole building needs some love.
First time at an extended stay. Staff were polite and respectful. I would stay there again.
Just what we needed
We were looking for an inexpensive place to crash for a few hours after a flight that arrived too late to drive home. This fit the bill perfectly! The room was spacious, clean and in reasonably good condition. Beds were comfortable and it was just what we needed at a great price.
Didn’t like that the hall ways smelled like smoke…