酒店回复: Dear Isai, We sincerely apologize for the issues you encountered, from the room cleanliness to the key card troubles. This is not the experience we want for our guests, and we regret falling short. Your comments have been shared with our team to ensure immediate improvements in housekeeping, pest control, and guest service. We appreciate your patience and the opportunity to improve. We hope to provide a much better stay in the future.Sincerely,Hotel Management

酒店回复: Dear salvador, We sincerely apologize for the unacceptable conditions you encountered during your stay. The presence of pests, unpleasant odors, unclean linens, and missing bathroom essentials such as towels and soap are far below the standards we aim to uphold. Your experience is deeply concerning, and we have already escalated your comments to our housekeeping and pest control teams for immediate review and corrective action. Providing a clean and comfortable environment is our top priority, and we regret falling short. We appreciate your feedback and hope to welcome you back for a greatly improved stay.Sincerely,Hotel Management

酒店回复: Dear Jose, We sincerely apologize for the cleanliness issues you encountered in the room and bathroom. This is certainly not the standard we strive for, and we will address this with our housekeeping team to ensure improvements. We appreciate you bringing this to our attention. On a positive note, we’re glad to hear that you found the value for the price to be satisfactory. We hope to welcome you back for a more pleasant stay in the future.Sincerely,Hotel Management

酒店回复: Dear Gisel, Thank you for sharing your thoughts about your recent stay. Our goal is to provide every guest with an excellent visit, so we are glad you enjoyed your time with us overall and regret any inconvenience. Please know your feedback will be shared with our staff. Thank you for being our guest, and we look forward to your next visit.Sincerely,Hotel Management

酒店回复: Dear Keyli, Thank you for sharing your feedback with us. We're sorry to read that your stay fell short of your expectations. We genuinely value the privacy and comfort of our guests and strive to provide a home-like environment for all our guests. We are committed to enhancing our guests' satisfaction and will address this internally to ensure a more satisfying visit for future guests. We hope you'll consider giving us another opportunity to welcome you back and show you the outstanding accommodations you deserve.Sincerely,Hotel Management

酒店回复: Dear Michell, Thank you for bringing this issue to our attention. We understand that you did not receive the room you needed and are requesting a refund. We apologize for any inconvenience this may have caused and would like to address your concerns. Please feel free to reach out to our customer service team directly with the necessary details, and we will be more than happy to assist you further.Sincerely,Hotel Management