酒店回复: Thank you for your feedback, we appreciate you choosing to stay with us.

酒店回复: Thank you so much for your thoughtful review. We’re very happy to hear that you found your room clean, the bed comfortable, and our staff friendly — we truly appreciate the kind words.Regarding the coffee machine, we sincerely apologize for the inconvenience during your stay. The machine is a new addition to our property, and during your visit, we were in the process of training our team on its cleaning and maintenance schedule. Unfortunately, this led to some mistiming during peak breakfast hours, and we understand how frustrating that can be, especially on a work trip.We’re actively adjusting our routine to ensure coffee is always available when our guests need it most. Thank you again for your patience and valuable feedback — we hope to welcome you back soon for an even smoother stay.

酒店回复: Hi Christie,Thank you for taking the time to share your feedback. I’m truly sorry to hear about the distressing experience you described—loud music in the lobby late into the night, disturbances from adjoining rooms, a disruptive early morning assembly, and phone system malfunctions. I completely understand how frustrating and exhausting that must have been; a hotel stay should be restful and peaceful. This certainly isn’t the experience we aim to provide. Please know that your concerns have been taken very seriously:We’re investigating noise control policies and will ensure staff enforce quiet hours more diligently.Our maintenance team will thoroughly check phone routing to prevent misdirected calls in the future.We’ll reevaluate how gatherings are scheduled in shared spaces to avoid early morning disturbances.

酒店回复: Hi Monika,Thank you for taking the time to share your feedback. While we’re glad to hear you found the bed comfortable and clean, we’re truly sorry that other aspects of your stay fell short of expectations.We sincerely apologize for the condition of the pool, as well as the issues with the air conditioning and humidity in your room. So we can properly follow up, could you please let us know the room number you stayed in? This will allow our maintenance and housekeeping teams to investigate and address the concerns directly and ensure they’re fully resolved.We’re also very sorry to hear about the unsettling experience involving an uninvited visitor. Guest safety and comfort are top priorities for us, and we are taking steps to reinforce security and guest verification protocols moving forward.Although the property has recently undergone renovations, your experience makes it clear that we need to focus more closely on the details that truly impact our guests' comfort. We appreciate your honest feedback and hope you’ll consider giving us another opportunity in the future to provide a much-improved stay.Warm regards,

酒店回复: Hi Suzana,Thank you for taking the time to share your detailed feedback. While we’re glad to hear you found our location convenient and appreciated the professionalism of our front desk team, we’re truly sorry to learn about the number of issues you experienced during your stay.From the noise and odors to the cleanliness concerns in both the room and pool area, everything you described is unacceptable. I can only imagine how frustrating and uncomfortable that must have been, and we sincerely apologize for letting you down.As a gesture of goodwill, I’d like to offer you a credit of reward points to your account. These points can be redeemed toward a variety of options, including a free night stay, gift cards, or other items through our loyalty program. It’s a small way for us to express our regret and appreciation for your feedback.If you’re open to it, please let me know the best way to apply the points or confirm your rewards account so we can take care of this for you. I’d also be happy to speak with you personally if you'd like to discuss your experience further.Thank you again for bringing this to our attention and please accept our sincere apologies.

酒店回复: Dear Hassan,Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with us, and we deeply regret that we did not meet your expectations—or our own standards—during your stay.Your comments regarding the cleanliness of the room, the condition of the amenities, and the quality and availability of breakfast are very concerning. Please accept our sincere apologies for these issues. What you described is not reflective of the experience we strive to provide, and we are taking this feedback seriously.We are currently addressing these concerns with the appropriate departments to ensure they are promptly resolved, and we will be reviewing our breakfast service to prevent future shortages.While we understand your frustration, we do hope you might consider giving us another opportunity in the future to provide a much-improved experience.

酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear that your stay didn’t meet expectations — especially regarding the bathroom layout, cleanliness, and the AC noise. This is not the experience we aim to provide, and I completely understand your frustration.To help us address these concerns properly, would you mind letting us know which room you were in? This will allow us to follow up directly with our housekeeping and maintenance teams to ensure everything is corrected for future guests.We truly appreciate your input and hope to have the chance to welcome you back for a much improved stay.

酒店回复: Thank you for sharing your feedback. We sincerely apologize that the cleanliness of your room and the hallways did not meet your expectations. Regardless of staffing challenges, maintaining a clean and comfortable environment for our guests is always our top priority, and we regret falling short during your stay.Your comments have been shared with our team to ensure these issues are addressed promptly. We appreciate your understanding and hope to have the chance to provide you with a much improved experience in the future.