We had a wonderful stay here! Took a couple of days to check out the Big South Fork and surrounding areas. Conveniently located near Cumberland falls, and the eastern entrance of the BSF. The staff was very nice and welcoming. The rooms are newly remodeled and clean. Room came with a larger size mini fridge and a microwave. I would highly recommend staying here!
5.0分
其他
I liked that we stayed along the backside of the building vs our car and room window facing the highway
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酒店回复: Thank you for the positive review, we would love to have u next time, just ask for the room next time at the back side and we will try our best to accommodate you there again. Thank you
1.0分
情侣出游
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Unfortunately I pushed to stay on a Thursday instead of a Friday and we paid extra per person for the insurance in case something happened and we couldn't make it. When went to check in on the Friday general manager stated that we were supposed to be there the day before that I should contact ******* about the mix up and I should go through their website instead that ******* charges more. When I gave my credit card they charged me for 2 nights when we only stayed 1 night. So as soon as we got to our room I contacted ******* about them charging us for 2 nights, they contacted general manager and asked to refund us for the night we didn't stay and the manager of the hotel refused. I tried to contact general manager or owner and was told they weren't there they would call back. No call back but the next day I was refunded only the money we paid for the insurance that was supposed to protect us from any unforseen incidents. We were charged $100 for a night we didn't stay. NOT DECENT PEOPLE!!!
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酒店回复: I see u have a problem, according to ur last review you said you were suppose to be at our place on Thursday but u didn’t make it. We refunded the money back to ur card for Thursday’s reservation. If u didn’t get your money back. ******* is the the one to be blamed not us. U stayed with us on on Friday that what we charged you for it. That why we always encourage everyone to book the stay directly to the hotel because the the third party apps takes undue advantage and created problem between guest and the host. We only charged u for Friday’s stay. If you were charge anything extra. Please contact ******* whom u book ur reservation from
4.0分
其他
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No amenities
Check in took a bit long, but the couple running it were nice. Room was nicer than expected and everything seemed quite clean. Pretty short on amenities, really missed my coffee and basically no breakfast.
5.0分
情侣出游
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This was our second time staying here this year. It was a great stop both times- comfortable beds, AC was cranking so well, the updates look so nice, and there’s so many places for charging devices!
The staff was also great to see and interact with. We didn’t have an issues at all and they are so friendly and greet you like friends!
We will definitely stay here again when we come out or through this way.
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酒店回复: Thank you for ur kind words. We would love to see u again on ur next trip
5.0分
其他
The staff was accommodating and friendly. The rooms were clean and the shower pressure was terrific!
Interior was newly remodeled.
5.0分
其他
Super friendly folk running this place, charging ports everywhere, comfy beds, quiet spot
Made my race media weekend a breeze.
Can’t wait to come back!
4.0分
其他
It was a fine place to get a night's rest. Breakfast is cold cereal, fruit, snack cakes with no dining area.
5.0分
情侣出游
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The hotel staff was excellent, my brother accidentally locked himself out of his car and they went all out to help him get it unlocked in a short period of time…they were courteous and friendly and willing to help in any way.
好的
We had a wonderful stay here! Took a couple of days to check out the Big South Fork and surrounding areas. Conveniently located near Cumberland falls, and the eastern entrance of the BSF. The staff was very nice and welcoming. The rooms are newly remodeled and clean. Room came with a larger size mini fridge and a microwave. I would highly recommend staying here!
I liked that we stayed along the backside of the building vs our car and room window facing the highway
Unfortunately I pushed to stay on a Thursday instead of a Friday and we paid extra per person for the insurance in case something happened and we couldn't make it. When went to check in on the Friday general manager stated that we were supposed to be there the day before that I should contact ******* about the mix up and I should go through their website instead that ******* charges more. When I gave my credit card they charged me for 2 nights when we only stayed 1 night. So as soon as we got to our room I contacted ******* about them charging us for 2 nights, they contacted general manager and asked to refund us for the night we didn't stay and the manager of the hotel refused. I tried to contact general manager or owner and was told they weren't there they would call back. No call back but the next day I was refunded only the money we paid for the insurance that was supposed to protect us from any unforseen incidents. We were charged $100 for a night we didn't stay. NOT DECENT PEOPLE!!!
No amenities
Check in took a bit long, but the couple running it were nice. Room was nicer than expected and everything seemed quite clean. Pretty short on amenities, really missed my coffee and basically no breakfast.
This was our second time staying here this year. It was a great stop both times- comfortable beds, AC was cranking so well, the updates look so nice, and there’s so many places for charging devices!
The staff was also great to see and interact with. We didn’t have an issues at all and they are so friendly and greet you like friends!
We will definitely stay here again when we come out or through this way.
The staff was accommodating and friendly. The rooms were clean and the shower pressure was terrific!
Interior was newly remodeled.
Super friendly folk running this place, charging ports everywhere, comfy beds, quiet spot
Made my race media weekend a breeze.
Can’t wait to come back!
It was a fine place to get a night's rest. Breakfast is cold cereal, fruit, snack cakes with no dining area.
The hotel staff was excellent, my brother accidentally locked himself out of his car and they went all out to help him get it unlocked in a short period of time…they were courteous and friendly and willing to help in any way.