It was very noisy, dirty, and unsanitary. The bathroom sink faucet was loose and moved around and the hot side was cold and the cold side was hot. The sheets and blankets had such a strong 'perfumy' smell it plugged up our sinuses. We had to remove them and use towels as blankets. We should be refunded our money frankly.
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酒店回复: Thank you for sharing your feedback Andrew. We are truly sorry to hear that you had to remove sheets and blankets. Our front Desk agent are always happy to assist and they are available 24hrs. They would have provide you a new set of blanket and sheets. At wingate we are committed to provide excellent service.Hope you will give us another opportunity to serve you.
3.0分
其他
Guests on my floor slammed their doors into the morning hours. A few sketchy characters linger around in front of the main entrance and parking lot at night.
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酒店回复: Thank you for sharing your feedback Terica. We are truly sorry to hear that you heard the door slamming early morning but they were not slamming the doors as I looked at the recording. That was the guest going to work. Also your concern about the guest outside as its the designated smoking area. It was not a sketchy characters lingering. They were the registered guest at the hotel just like you. I hope this clear your concerns and not have any misunderstanding.
1.0分
情侣出游
The area was quiet and convenient. Not to far away from shopping or dining. The staff was great and very helpful
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酒店回复: Thank you so much Naticole for sharing your positive experience during your stay at Wingate By Wyndham . We are delighted to hear that your recent stay exceeded your expectations and added to the success of your trip. Your kind words about our staff's warm welcome and efficiency truly resonate with our commitment to exceptional customer service. We hope to see you soon.
2.0分
其他
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Apon arrival, mu friends and I wanted to relax. There was a chicken bone under the sheet and food crumbs on the floor. I told the front desk and asked if we could have a new room that was clean. The only solution we were given was to change our own bed sheets.
Toliet seat was broken, place smelled of mildew. Got a standard email apology from the manager. Seemed like a copy and paste. We deserve at the very least one day of a refund
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酒店回复: Thank you for sharing your feedback Jacquelyn. We are truly sorry to hear that your recent experience did not meet your expectations. We strive to provide excellent service, and we sincerely apologize for any inconvenience you experienced. Your feedback is valuable to us, and we will use it to improve our operations. We appreciate your understanding.
4.0分
其他
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Decent overnight
Cracks in ceiling, A/C unit took too long to cool room, bathtub stained and looked dirty. The water pressure wasn’t too good. The staff was very friendly and helpful.
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酒店回复: hank you for sharing your feedback Vanessa. We are truly sorry to hear that your recent experience did not meet your expectations. We strive to provide excellent service, and we sincerely apologize for any inconvenience you experienced. Your feedback is valuable to us, and we will use it to improve our operations. We appreciate your understanding.
3.0分
家庭亲子
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The front desk staff was great; however, the maid service was not great. I came back to my room and the bed looked like a5 just old made it up. Pillows thrown on it looking like they did when we woke up (not fluffed out), the sheets were 1/2 tucked on one side and not tucked on the other. Nothing was smoothed down. I wish I could post the pics.
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酒店回复: Thank you for sharing your feedback Natasha. We are truly sorry to hear that your recent experience did not meet your expectations. We strive to provide excellent service, and we sincerely apologize for any inconvenience you experienced. Your feedback is valuable to us, and we will use it to improve our operations. We appreciate your understanding.
4.0分
情侣出游
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This property has the biggest outdoor pool in the area. There are a lot of restaurants that take less than 5 minute to walk to. Near Walmart,Petco, etc. the only thing I did not really like about the property was the use of the induction stovetop. I had bought a room with the stovetop to cook in. I was informed that they could not turn on the stovetop at all after I went and bought what I needed.
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酒店回复: Thank you so much Deterria for sharing your positive experience during your stay at Wingate By Wyndham . We are delighted to hear that your recent stay exceeded your expectations and added to the success of your trip. Your kind words about our staff's warm welcome and efficiency truly resonate with our commitment to exceptional customer service. We hope to see you soon.
2.0分
其他
Needs repairs
Hole in the shower enclosure looked like it was where a previous guest punched the wall
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酒店回复: Thank you for sharing your feedback Nicole. We are truly sorry to hear that your recent experience did not meet your expectations. We strive to provide excellent service, and we sincerely apologize for any inconvenience you experienced. Your feedback is valuable to us, and we will use it to improve our operations. We appreciate your understanding.
1.0分
家庭亲子
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0 out of 10 wouldn’t recommend. Rooms were filthy and smelled terrible. There were holes in the walls. Bathroom door didn’t close well. Hotel lobbies ceiling was leaking in multiple sections. Pool was barely opened for usage. Housekeepers didn’t want to clean your rooms properly. Ice machine didn’t work either.
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酒店回复: Thank you for sharing your feedback Deana. We are truly sorry to hear that your recent experience did not meet your expectations. We strive to provide excellent service, and we sincerely apologize for any inconvenience you experienced. Your feedback is valuable to us, and we will use it to improve our operations. We appreciate your understanding.
好的
It was very noisy, dirty, and unsanitary. The bathroom sink faucet was loose and moved around and the hot side was cold and the cold side was hot. The sheets and blankets had such a strong 'perfumy' smell it plugged up our sinuses. We had to remove them and use towels as blankets. We should be refunded our money frankly.
Guests on my floor slammed their doors into the morning hours. A few sketchy characters linger around in front of the main entrance and parking lot at night.
The area was quiet and convenient. Not to far away from shopping or dining. The staff was great and very helpful
Apon arrival, mu friends and I wanted to relax. There was a chicken bone under the sheet and food crumbs on the floor. I told the front desk and asked if we could have a new room that was clean. The only solution we were given was to change our own bed sheets.
Toliet seat was broken, place smelled of mildew. Got a standard email apology from the manager. Seemed like a copy and paste. We deserve at the very least one day of a refund
Decent overnight
Cracks in ceiling, A/C unit took too long to cool room, bathtub stained and looked dirty. The water pressure wasn’t too good. The staff was very friendly and helpful.
The front desk staff was great; however, the maid service was not great. I came back to my room and the bed looked like a5 just old made it up. Pillows thrown on it looking like they did when we woke up (not fluffed out), the sheets were 1/2 tucked on one side and not tucked on the other. Nothing was smoothed down. I wish I could post the pics.
This property has the biggest outdoor pool in the area. There are a lot of restaurants that take less than 5 minute to walk to. Near Walmart,Petco, etc. the only thing I did not really like about the property was the use of the induction stovetop. I had bought a room with the stovetop to cook in. I was informed that they could not turn on the stovetop at all after I went and bought what I needed.
Needs repairs
Hole in the shower enclosure looked like it was where a previous guest punched the wall
0 out of 10 wouldn’t recommend. Rooms were filthy and smelled terrible. There were holes in the walls. Bathroom door didn’t close well. Hotel lobbies ceiling was leaking in multiple sections. Pool was barely opened for usage. Housekeepers didn’t want to clean your rooms properly. Ice machine didn’t work either.