酒店回复: thank you for staying with us at Tru by Hilton. looking forward to seeing you again.
5.0分
家庭亲子
Everything was clean and nice. Only issue was no towels in our room at check in, but that was resolved by the desk quickly
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酒店回复: Thank you so much for your wonderful review and perfect 10 out of 10 rating! We’re delighted to hear that you found everything clean and nice during your stay.Please accept our apologies for the oversight with the towels at check-in. We’re glad our front desk team was able to resolve the issue quickly, and we appreciate your understanding.It was a pleasure having you with us, and we look forward to welcoming you back for another great stay soon.
3.0分
其他
Don’t know why I can’t get the digital room key in time to just go to my room with out having to go to the desk to check in.
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酒店回复: Thank you for sharing your feedback. I’m sorry to hear about the delay with your digital room key. This isn’t the experience we want for our guests, and I understand how inconvenient it can be when you’re hoping to go straight to your room.Digital keys sometimes require a completed check-in verification before they can be released, but we’re continually working to streamline this process. If this happens again, please feel free to reach out to us directly — we’ll be happy to assist right away.We appreciate your patience and hope to make your next stay smoother and more seamless.
1.0分
其他
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The biggest issue was at check-in. We were told our room was ready but since we were 90 minutes early, there would be an early check-in fee. I asked the amount and was told $50. First, the price of the hotel room was expensive enough but to add $50 for a room that was already waiting for us? That's ridiculous. I would have understood an additional fee if the room wasn't ready and we were demanding to be checked in but that wasn't the case. Also, the bed lacked adequate coverage. There was no extra blanket anywhere to be found in the room. We will NOT be staying there again. Very, very disappointed because we've been there before, about 18 months ago, and it was good.
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and appreciate the opportunity to address your concerns.First, please accept our sincere apologies for the frustration caused during check-in. While our early check-in fee is a standard policy, we understand how disappointing it must have felt to be charged when your room was already prepared. Your comments highlight an important opportunity for us to improve how we communicate and apply this policy, and we will be reviewing this with our team to prevent similar situations in the future.We are equally sorry to learn that your room did not include sufficient bedding. This is not the level of comfort we aim to provide, and we regret that an additional blanket was not readily available for you. Our housekeeping and front desk teams have been reminded to ensure guest rooms are fully stocked and to promptly assist with any requests.It is especially disappointing to hear that this stay did not reflect the positive experience you had with us in the past. We value your loyalty, and while we understand your hesitation, we truly hope you will reconsider giving us another opportunity to deliver the quality stay you expect and deserve. Thank you again for your feedback.
5.0分
朋友出游
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The staff were very friendly and helpful. Loved the modern decor. The whole facility is very clean. The rooms were spacious and comfortable. I loved that the desk person gave me 2 bottles of water when I arrived. There is a nightlight in the bathroom!!! I usually bring one, but forgot this time. I don’t know why more hotels don’t have this. Simple thing, but very helpful when you have to get up in the middle of the night and don’t know your way around. Great TV options- incl logging into Netflix, Apple TV, etc. I didn’t use the internet because I wasn’t in the room much for my short stay. The breakfast was very good. I had oatmeal, an apple, and hardboiled eggs. Oh and Lavazza coffee!!! Amazing! And they had decaf ready both at my arrival and departure. That was so important for me! I definitely would stay here again and will look at Tru Hilton for all my future hotel stays.
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酒店回复: Thank you so much for your perfect 10 out of 10 rating! We’re thrilled to hear that you enjoyed your clean room and found our lobby welcoming. Creating a comfortable and inviting atmosphere for our guests is very important to us. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon!
5.0分
其他
Staff was friendly and helpful. Rooms were clean. Breakfast was good but the pancake maker was broken!
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酒店回复: Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our staff friendly and helpful, and that you enjoyed our clean rooms and breakfast offerings.We do apologize for the inconvenience caused by the pancake maker being out of service during your stay. Our team has addressed the issue, and we appreciate your patience and understanding.We hope to welcome you back soon for an even better experience!
4.0分
商务出差
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Room is clean. Front desk is very friendly and helpful. Basic amenities, housekeeping is every other day. Simple breakfast. Bottled water to be collected at front desk.
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酒店回复: Thank you for your review and for choosing to stay with us. We hope to see you back soon.
4.0分
其他
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I stay at this Tru a lot to visit elderly parents. At 8 am housekeeping woke me up to see when I was checking out. I was still asleep and wasnt planning on leaving until closer to 11. I mumbled 930 and closed the door. 931 they were knocking again. I did let the front desk kmow I was frustrated and they did make it right.
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酒店回复: Thank you for your continued loyalty and for sharing your recent experience with us. We truly value guests like you who choose to stay with us regularly, especially when visiting loved ones.I’m very sorry to hear about the early disturbance from housekeeping — that’s not the restful experience we aim to provide. Your frustration is completely understandable, and I’m glad our front desk team was able to address the situation at the time. Please rest assured we’ve shared your feedback with our housekeeping team to help ensure this doesn’t happen again in the future.We appreciate your understanding, and we look forward to welcoming you back for a more relaxing and uninterrupted stay next time.
员工很友善。酒店非常干净。游泳池也很干净。早餐有待提高。可惜的是，希尔顿荣誉客会的免费瓶装水没了。
非常干净！！！床很舒服。地理位置绝佳，就在沃尔玛、加油站和各种餐馆旁边。客房服务很棒，而且可以延迟到中午12点退房！！下次再来这里，这里会是我的首选。
好的
Everything was clean and nice. Only issue was no towels in our room at check in, but that was resolved by the desk quickly
Don’t know why I can’t get the digital room key in time to just go to my room with out having to go to the desk to check in.
The biggest issue was at check-in. We were told our room was ready but since we were 90 minutes early, there would be an early check-in fee. I asked the amount and was told $50. First, the price of the hotel room was expensive enough but to add $50 for a room that was already waiting for us? That's ridiculous. I would have understood an additional fee if the room wasn't ready and we were demanding to be checked in but that wasn't the case. Also, the bed lacked adequate coverage. There was no extra blanket anywhere to be found in the room. We will NOT be staying there again. Very, very disappointed because we've been there before, about 18 months ago, and it was good.
The staff were very friendly and helpful. Loved the modern decor. The whole facility is very clean. The rooms were spacious and comfortable. I loved that the desk person gave me 2 bottles of water when I arrived. There is a nightlight in the bathroom!!! I usually bring one, but forgot this time. I don’t know why more hotels don’t have this. Simple thing, but very helpful when you have to get up in the middle of the night and don’t know your way around. Great TV options- incl logging into Netflix, Apple TV, etc. I didn’t use the internet because I wasn’t in the room much for my short stay. The breakfast was very good. I had oatmeal, an apple, and hardboiled eggs. Oh and Lavazza coffee!!! Amazing! And they had decaf ready both at my arrival and departure. That was so important for me! I definitely would stay here again and will look at Tru Hilton for all my future hotel stays.
Staff was friendly and helpful. Rooms were clean. Breakfast was good but the pancake maker was broken!
Room is clean. Front desk is very friendly and helpful. Basic amenities, housekeeping is every other day. Simple breakfast. Bottled water to be collected at front desk.
I stay at this Tru a lot to visit elderly parents. At 8 am housekeeping woke me up to see when I was checking out. I was still asleep and wasnt planning on leaving until closer to 11. I mumbled 930 and closed the door. 931 they were knocking again. I did let the front desk kmow I was frustrated and they did make it right.