This motel was one of the nicest places I’ve stayed at. The place itself was very clean & the room was exceptional. Emily @ the front desk was so sweet. She wanted to know how our room was & if there was anything we needed. I would definitely recommend this motel
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酒店回复: Priscilla,Thank you so much for your glowing review! It means so much to hear that you found everything clean, comfortable, and exceptional during your stay. I truly enjoyed checking in with you and making sure your room had everything you needed because guests like you make my job such a joy. Your kind words and recommendation mean the world to us, and we’ll be looking forward to welcoming you back to Moundsville anytime your travels bring you this way!Warm Regards,Emily K - Guest Experience Champion
5.0分
其他
Love this hotel!
Staff was extremely friendly and informative upon arrival, even suggesting various places to eat and places worth visiting!
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酒店回复: Thank you so much for your wonderful review and perfect 10/10 rating! We’re so happy to hear that you felt welcomed by our friendly and informative team and that their local recommendations helped make your visit even better.It means so much to know you love our hotel, and we can’t wait to welcome you back to Holiday Inn Express & Suites Moundsville for another great stay!Warm Regards,Emily KuhnFront Office Manager
4.0分
其他
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Stay was good. Rooms were clean. We were told that breakfast will be ready by 4AM, we had ours around 7 as we had to leave early. It was good. There were several facilities available round the clock.
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酒店回复: Thank you for your kind review! We're glad to hear you enjoyed your stay and appreciated the clean rooms and amenities. We’re happy the breakfast worked out for your early departure, and we hope to welcome you back again soon!Warm Regards, Emily K - Front Office Manager
5.0分
其他
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Welcoming hotel with high-level of service
Hotel with smart design - ample storage, great toiletries, wonderful breakfast. Shout out to special employees - Emily at front desk, Emily at Sunday breakfast, Dave as “do everything handyman. And shame on those who bring entire family to breakfast & don’t tip!
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酒店回复: Rosemary,Thank you so much for your wonderful review and perfect rating!! We’re delighted to hear you enjoyed our welcoming atmosphere, smart design and especially the breakfast experience!!Our team takes great pride in making each stay special and your kind words about the staff will surely brighten their day! Knowing that we contributed to a memorable visit means a lot to us!We appreciate your thoughtful feedback and look forward to welcoming you back to the Holiday Inn Express & Suites Moundsville for another exceptional stay!Warm Regards,Emily K - Guest Experience Champion
4.0分
其他
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only complaint was we got snacks at front desk ..was charged $ 8 for snickers and soda..friend went down few hours later got s snickers and soda was charged $4?
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酒店回复: Jennifer,Thank you for taking the time to share your feedback following your recent stay with us at the Holiday Inn Express & Suites Moundsville. We’re glad to see you had a positive experience overall!I’m sorry to hear about the inconsistency in pricing at the front desk for snacks and beverages. That’s certainly not the experience we want for our guests, and I appreciate you bringing it to our attention. We’ll be reviewing this internally to ensure our pricing is clearly communicated and applied consistently moving forward.We value your business and hope to have the opportunity to welcome you back for an even smoother stay in the future!Warm Regards,Emily K - Guest Experience Champion
5.0分
其他
The property was very nice, would have liked to have stayed in new martinsville too by close to my family but it was way overpriced
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酒店回复: Daisy,Thank you so much for your wonderful review and perfect score! We’re delighted you enjoyed your stay with us and appreciate your kind words about our hotel!We understand that travel budgets are important and we hope to continue providing a comfortable and welcoming experience that makes your stay with us worthwhile.Thanks again for choosing Holiday Inn Express & Suites Moundsville. We look forward to welcoming you back soon!Warm Regards,Emily K - Guest Experience Champion
5.0分
其他
It exceeded my expectations it was very nice. Staff looking out for your needs and very cute outdoor patio.
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酒店回复: Ron,Thank you so much for the awesome review! We’re thrilled to hear that your stay exceeded expectations. It’s always our goal to go the extra mile and knowing our team made you feel looked after means the world to us.We’re also so glad you enjoyed the outdoor patio. It’s one of our favorite spots too!We truly appreciate you choosing to stay with us and we hope to welcome you back to Holiday Inn Express & Suites Moundsville again soon!Warm Regards,Emily K - Guest Experience Champion
3.0分
商务出差
New and Shiny Hotel
New hotel, everything is fresh. Wednesdays there is free food and sodas. Nacho the night I was there.
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酒店回复: Mark,Thank you for taking the time to share your feedback. We’re glad you appreciated the fresh, new feel of the hotel and enjoyed our Wednesday night complimentary dinner. We hope to have the opportunity to welcome you back soon and provide an even better experience!Warm Regards,Emily K - Guest Services Champion
5.0分
其他
Getaway
Great place! They serve a complementary dinner?!? What? Pool is open 24 hrs. What?
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酒店回复: Colin,Thank you for the fantastic review! We're so happy to hear that you enjoyed your stay with us. Yes, we do offer a complimentary dinner for our guests, and we're thrilled that you were able to take advantage of that! We're also glad you had a chance to enjoy our 24-hour pool—it's perfect for a late-night swim or a relaxing morning dip!We truly appreciate you taking the time to share your experience and hope to welcome you back soon for another getaway!Warm Regards,Emily K - Guest Experience Champion
4.0分
情侣出游
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This hotel was very clean,very up to date. Staff was super friendly. Unfortunately the pool was out of order for our whole stay,which was not good considering we were out on bikes all day and wanted to refresh in the pool after a very hot day. Breakfast was good. We would stay here again.
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酒店回复: Dana, Thank you for sharing your feedback! We’re so glad to hear that you enjoyed our clean, modern facilities and that our staff made a positive impact on your stay. It’s also great to know that you had a good experience with breakfast.We sincerely apologize for the inconvenience caused by the pool being out of order during your visit. We completely understand how refreshing it would’ve been after a long day of biking. The good news is that the pool is now up and running, and we’re ready to offer that cooling escape for your next visit!We truly appreciate you considering staying with us again, and we look forward to welcoming you back soon for an even better experience!Warm Regards,Emily K-Guest Services Champion
This motel was one of the nicest places I’ve stayed at. The place itself was very clean & the room was exceptional. Emily @ the front desk was so sweet. She wanted to know how our room was & if there was anything we needed. I would definitely recommend this motel
Love this hotel!
Staff was extremely friendly and informative upon arrival, even suggesting various places to eat and places worth visiting!
Stay was good. Rooms were clean. We were told that breakfast will be ready by 4AM, we had ours around 7 as we had to leave early. It was good. There were several facilities available round the clock.
Welcoming hotel with high-level of service
Hotel with smart design - ample storage, great toiletries, wonderful breakfast. Shout out to special employees - Emily at front desk, Emily at Sunday breakfast, Dave as “do everything handyman. And shame on those who bring entire family to breakfast & don’t tip!
only complaint was we got snacks at front desk ..was charged $ 8 for snickers and soda..friend went down few hours later got s snickers and soda was charged $4?
The property was very nice, would have liked to have stayed in new martinsville too by close to my family but it was way overpriced
It exceeded my expectations it was very nice. Staff looking out for your needs and very cute outdoor patio.
New and Shiny Hotel
New hotel, everything is fresh. Wednesdays there is free food and sodas. Nacho the night I was there.
Getaway
Great place! They serve a complementary dinner?!? What? Pool is open 24 hrs. What?
This hotel was very clean,very up to date. Staff was super friendly. Unfortunately the pool was out of order for our whole stay,which was not good considering we were out on bikes all day and wanted to refresh in the pool after a very hot day. Breakfast was good. We would stay here again.