During check in the front desk staff gave us the wrong room key, thank goodness it didn't work because the room was occupied. The staff during checkout was nice. The beds were comfortable and sheets looked clean, but the bathroom was covered in hair so we neglected to use the shower which made for a long 4 hour drive back home the next day. There was also children running around the whole building that evening and a few of them would knock on our room door then run away- happened three times before we left for a few hours that night.
2.0分
商务出差
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After entering through the non illuminated parking lot and front entry I went to the front desk. I rang the bell for service no one came. After a minute or so I noticed a phone that said dial 1 for service. I called and a woman came out and checked me in. Extremely unimpressed by this hotel. I’ve stayed here for business here and there over the years and it has gone down hill.
4.0分
情侣出游
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The first night we stayed in our ground floor room, some bakery truck outside in the parking lot ran their generator ALL NIGHT. The deep droning was so loud it made sleeping difficult. I understand they had to protect their products but to be allowed to park so close to the building is questionable.
4.0分
其他
I had a room next to a warehouse of some sort, some knucklehead drag racing his car up and down the road.
4.0分
其他
The room needed a comfortable chair and another bedside table. But it was a nice clean room and the staff were nice and friendly
5.0分
其他
The hot tub was under repair. That was the only disappointment. Other than that the staff was very friendly and lovely. I will stay there again in my travels.
2.0分
商务出差
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Space was not clean, large spiders roaming the room, remaining piece of cleaning bucket was left in the room, hair was in drain of shower, toilet not fully attached to the floor, telephone to front desk not in working condition, staff not available when called, no ice machine-instead we needed to ask staff to get some out of freezer out of view. Breakfast was good/basic but nothing phenomenal. Outside the building was garbage dumpsters, pallets of appliances etc. We had a bed to stay in while we were out of town but the expense was not aligned with what we received.
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酒店回复: Thank you for your feedback. We're very sorry your stay didn’t meet expectations. The cleanliness and maintenance issues you mentioned are being addressed with our team immediately.We also apologize for the inconvenience with the phone, ice access, and staff availability. These are not the standards we aim to uphold, and your input is helping us improve.We appreciate you staying with us and hope you'll consider giving us another chance in the future.
4.0分
其他
Staff was great, hot tub jets didn’t work buy other than that- a clean room and it was just fine for a quick night's sleep!
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酒店回复: Thank you for your kind words! We're glad to hear you had a comfortable stay and that our staff made a good impression. Apologies about the hot tub jets — we'll make sure to look into that. We appreciate your feedback and hope to welcome you again soon!
4.0分
情侣出游
The staff was very helpful when my card would not work and they were attentive to the situation happening.
2.0分
情侣出游
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The picture on the website is deceiving. Looked nothing like it from outside. Bushes unkempt. Hot tub had dirt in it and jets didn’t work. Pool not clean. Toilet lid in room had a big chip out of it. Breakfast weak
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear that your experience did not match your expectations. We understand how important it is for our property to reflect the images shown online, and we regret that the exterior appearance and upkeep fell short during your stay. We also apologize for the condition of the pool and hot tub, as well as the issues with your room and our breakfast selection.
During check in the front desk staff gave us the wrong room key, thank goodness it didn't work because the room was occupied. The staff during checkout was nice. The beds were comfortable and sheets looked clean, but the bathroom was covered in hair so we neglected to use the shower which made for a long 4 hour drive back home the next day. There was also children running around the whole building that evening and a few of them would knock on our room door then run away- happened three times before we left for a few hours that night.
After entering through the non illuminated parking lot and front entry I went to the front desk. I rang the bell for service no one came. After a minute or so I noticed a phone that said dial 1 for service. I called and a woman came out and checked me in. Extremely unimpressed by this hotel. I’ve stayed here for business here and there over the years and it has gone down hill.
The first night we stayed in our ground floor room, some bakery truck outside in the parking lot ran their generator ALL NIGHT. The deep droning was so loud it made sleeping difficult. I understand they had to protect their products but to be allowed to park so close to the building is questionable.
I had a room next to a warehouse of some sort, some knucklehead drag racing his car up and down the road.
The room needed a comfortable chair and another bedside table. But it was a nice clean room and the staff were nice and friendly
The hot tub was under repair. That was the only disappointment. Other than that the staff was very friendly and lovely. I will stay there again in my travels.
Space was not clean, large spiders roaming the room, remaining piece of cleaning bucket was left in the room, hair was in drain of shower, toilet not fully attached to the floor, telephone to front desk not in working condition, staff not available when called, no ice machine-instead we needed to ask staff to get some out of freezer out of view. Breakfast was good/basic but nothing phenomenal. Outside the building was garbage dumpsters, pallets of appliances etc. We had a bed to stay in while we were out of town but the expense was not aligned with what we received.
Staff was great, hot tub jets didn’t work buy other than that- a clean room and it was just fine for a quick night's sleep!
The staff was very helpful when my card would not work and they were attentive to the situation happening.
The picture on the website is deceiving. Looked nothing like it from outside. Bushes unkempt. Hot tub had dirt in it and jets didn’t work. Pool not clean. Toilet lid in room had a big chip out of it. Breakfast weak