酒店回复: I regret that we failed to meet your expectations. Given our dual property configuration, the room type you booked is typically allocated to floors 2-5. Our team strives to distribute guests throughout the hotel to minimize inconvenience, resulting in limited rooms available due to our hotel being more than 50% occupied.
酒店回复: We apologize for not meeting your expectations during your stay. Our quiet hours are normally from 10pm - 6am, and we respectfully ask guest to comply with these rules and limit visitors to registered room occupants
酒店回复: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
酒店回复: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
5.0分
朋友出游
Beds and pillows very comfortable. Hot breakfast was good. Food and staff in the restaurant/bar was great.
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酒店回复: Thank you for taking the time in completing our survey, we value your feedback. We are pleased to hear that you enjoyed your recent stay with us. We hope to see you again soon!
3.0分
其他
Property was nice, just no resturants open on Monday
Did not like having to park in ramp
Desk staff not particularly friendly or helpful
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酒店回复: Thank you for completing our survey, we value your feedback! We regret that we did not meet your expectations during your recent stay and will continue to work as a team to provide exceptional service to each guest. We hope to see you again soon!
5.0分
其他
Breakfast was very tasty; room was nice, clean, and quiet; pet friendly was key and my girlfriend loved the pool. Thanks!!
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酒店回复: Thank you for taking the time in completing our survey we value your feedback. We are pleased to hear your enjoyed your stay. We hope to see you again soon!
别指望能睡个懒觉或放松一下。
首先，我预订的时候，花了300美元住两晚，只是碰巧在行程临近时发现了一个更低的价格，于是我取消了之前的预订，重新预订了一个价格更低的。到达酒店后，工作人员找不到我的预订信息，我只好用手机告诉他信息。他终于找到了。我们被安排在五楼。酒店看起来人不多。我们正准备去参加家庭聚会，想加点冰块加水。但由于我们那一层的制冰机坏了，我不得不下两层楼去取冰……这虽然不算什么大问题，但还是有点不方便。我入住期间，最大的问题出现在两个早上7点。我隔壁那家人特别吵，孩子们跑来跑去，又哭又叫。我不确定噪音是来自我楼上还是我们旁边。但随着时间推移，他们的声音越来越大。不用说，前一天晚上很晚才回到酒店，而且远离工作地点，我真的很想睡个懒觉放松一下。结果却没能如愿。我猜我最大的问题是：这家酒店有10层楼，却只有一半的客人入住。（我问了退房的那位女士——顺便说一句，她甚至都没问我住得怎么样——又一次失望）你们为什么要把客人安排得这么近？把房间隔开。我们上次住的时候遇到了麻烦，因为离家人近，所以想再试一次，但这次不想再来了。
前台的女士们上夜班，总是来找我们。他们误以为我们住在房间里，尽管他们只是在我们房间里闲逛而已。他们好像不想在那里工作，因为我们刚拖完地板就离开房间，他们就生气了。我建议他们改进一下客户服务。
不太好。我住过很多次，但不太满意。我进不了房间，不得不不停地跑前台说钥匙坏了。这很让人沮丧，因为我本来就有安排，这严重拖慢了我的进度。
业主为了省钱，决定使用市面上最便宜、压力最低的淋浴喷头。水虽然很热，但由于水压低，淋浴时会感觉很冷。
除非入住5天或以上，否则不提供客房服务。每晚140美元，我至少期望客房服务。如果您需要干净的毛巾，您必须去前台。我们不会再住那里了。前台工作人员非常友好，工作做得很好。
车厢很旧，看起来很旧，一点都不舒服，房间也不干净，我不会推荐
我们房间的风扇关不掉。它整晚都转得很响，严重影响休息。所以以后不会再住了。
Beds and pillows very comfortable. Hot breakfast was good. Food and staff in the restaurant/bar was great.
Property was nice, just no resturants open on Monday
Did not like having to park in ramp
Desk staff not particularly friendly or helpful
Breakfast was very tasty; room was nice, clean, and quiet; pet friendly was key and my girlfriend loved the pool. Thanks!!