Booked this hotel through Choice as I regularly use their hotels in USA. Unfortunately this hotel badly lets down the brand. The room was shabby, smelly and dark. The view from the window was a scrap yard of old vehicles. Choice website advertised a laundry, there wasn’t one and the manager, who could barely speak English, gave me an incoherent explanation about getting a new machine. To his credit though, he did do my washing in the staff machine, however I specifically asked that he did not put my jeans in the dryer but he did! I had to borrow a hair dryer from reception which then shorted out, went cold then hot again. The hot tap was nice and hot but the cold tap was also hot! The shower floor was dirty and there was paint on the floor. The walls and doors were bashed and grubby. We had to open the window when we entered the room as the smell was so bad. The bed and pillows were lumpy and uncomfortable. Am so disappointed that Choice allow this standard of hotel under their brand.
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酒店回复: Hi christinemorris39, Thank you for taking the time to share your feedback. We truly appreciate your loyalty and are very sorry to hear that your recent experience did not meet the high standards you’ve come to expect from the brand. Please accept our sincerest apologies for the condition of your room and the issues you encountered during your stay. We understand how disappointing it must have been to face several maintenance concerns and to find that our amenities did not match your expectations. We are especially sorry about the inconvenience caused with the laundry service and the miscommunication regarding your jeans that should not have happened, and we’ll be sure to review this with our team to ensure better care and clarity in the future. We’re glad to know that our manager did his best to assist with your laundry needs, and we appreciate your acknowledgment of his effort. Still, your comments about the room condition, cleanliness, and equipment have been noted, and we are already addressing these areas to ensure improvements are made promptly. Your feedback is extremely valuable to us as we work to maintain the quality and comfort our guests deserve. We hope you might consider giving us another opportunity in the future to provide you with a much better experience. Safe travels, and thank you again for sharing your honest impressions.
4.0分
其他
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First stay with EconoLodge.
Building is older and has had some wear and tear. I noted an air cleaner in the bathroom ceiling that is WAY past due for replacement or cleaning.
Linens were all newer and clean.
Room had a balcony which was a nice extra. Motel is close to the nicely developed downtown area. Easy walking distance for most folks.
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酒店回复: Hello Michael,Thank you for your feedback regarding your recent stay. We appreciate your observations about the building's condition and will ensure your comments are noted for future improvements. It's great to hear you enjoyed the balcony and the convenient location to downtown. We strive to provide a pleasant experience for all our guests and value your input as it helps us enhance our services and facilities.
5.0分
商务出差
Good
Alot better than itvused to be. The bed was super comfortable i didnt want to get out of it.
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酒店回复: Hello Kevin, Thank you for your feedback! We're glad to hear you enjoyed the comfortable bed during your stay. It's always our goal to provide a relaxing experience for our guests. We appreciate your positive comments on the improvements made and hope to welcome you back for another enjoyable stay in the future.
3.0分
其他
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Breakfast layout was good and timely, rates were good.
1 room not 2 double beds as requested. Tv not working. No info in room regarding how to contact desk from room.
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酒店回复: Hello Jane,Thank you for your feedback regarding your recent stay. We're glad to hear you appreciated the breakfast layout and competitive rates. Your comments about the room configuration, TV issues, and lack of information for contacting the desk are important to us. We will share your insights with our team to enhance future guest experiences. We hope you will consider staying with us again for an improved visit.
1.0分
其他
There are bugs in my room and when brought up to front desk they just didnt seem to care
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酒店回复: Dear Guest,Thank you for sharing your feedback. We take guest concerns seriously and appreciate you bringing this to our attention. While we strive to provide a welcoming environment, we understand that your experience did not meet expectations. Your comments will be reviewed by management to ensure we improve our service moving forward. Thank you for your understanding and we hope you consider staying with us again in the future.
4.0分
其他
Walking distance to the hockey arena. Relatively quiet. Cheap.
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酒店回复: Hello jason,We are delighted to hear that you found our hotel conveniently located near the hockey arena and that you enjoyed a peaceful stay with us. We appreciate your feedback on our competitive pricing. Your satisfaction is important to us, and we hope to welcome you back in the future.
4.0分
商务出差
Decent
The place is decent.
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酒店回复: Dear Guest,Thank you for sharing your thoughts about your recent stay. We appreciate your feedback and are glad to hear that you found the place decent. Our team is always striving to enhance the guest experience, and your insights are valuable in helping us achieve that. We hope to welcome you back in the future for an even better stay.
5.0分
其他
The front desk attendant was polite and friendly. I had a couple questions, and he didn't seem annoyed by them.
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酒店回复: Hello Richard,We are pleased to hear that you found our front desk attendant polite and friendly, and that your questions were handled with patience. Our team is always happy to assist guests with any inquiries they may have during their stay. We hope the rest of your experience was enjoyable and look forward to welcoming you back in the future.
1.0分
其他
Will not stay there again. The outside door was broken. Not the cleanest of hotels. Staff not friendly
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酒店回复: Dear Guest, We regret to hear about your experience and appreciate your feedback. We take our guests' safety and comfort seriously and will address your concerns with our team for improvement. Your comments are valuable for us to ensure a better stay for future guests.
5.0分
其他
Very nice place to stay
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酒店回复: Hello Nick, Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. Our team works hard to provide a pleasant experience, and it's great to know we met your expectations. We hope to welcome you back in the future for another wonderful visit!
Booked this hotel through Choice as I regularly use their hotels in USA. Unfortunately this hotel badly lets down the brand. The room was shabby, smelly and dark. The view from the window was a scrap yard of old vehicles. Choice website advertised a laundry, there wasn’t one and the manager, who could barely speak English, gave me an incoherent explanation about getting a new machine. To his credit though, he did do my washing in the staff machine, however I specifically asked that he did not put my jeans in the dryer but he did! I had to borrow a hair dryer from reception which then shorted out, went cold then hot again. The hot tap was nice and hot but the cold tap was also hot! The shower floor was dirty and there was paint on the floor. The walls and doors were bashed and grubby. We had to open the window when we entered the room as the smell was so bad. The bed and pillows were lumpy and uncomfortable. Am so disappointed that Choice allow this standard of hotel under their brand.
First stay with EconoLodge.
Building is older and has had some wear and tear. I noted an air cleaner in the bathroom ceiling that is WAY past due for replacement or cleaning.
Linens were all newer and clean.
Room had a balcony which was a nice extra. Motel is close to the nicely developed downtown area. Easy walking distance for most folks.
Good
Alot better than itvused to be. The bed was super comfortable i didnt want to get out of it.
Breakfast layout was good and timely, rates were good.
1 room not 2 double beds as requested. Tv not working. No info in room regarding how to contact desk from room.
There are bugs in my room and when brought up to front desk they just didnt seem to care
Walking distance to the hockey arena. Relatively quiet. Cheap.
Decent
The place is decent.
The front desk attendant was polite and friendly. I had a couple questions, and he didn't seem annoyed by them.
Will not stay there again. The outside door was broken. Not the cleanest of hotels. Staff not friendly
Very nice place to stay