酒店回复: On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact us directly.

酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent stay did not meet your expectations, especially when compared to your previous experiences with Best Western Plus hotels.We understand your concerns regarding the room and bathroom size, as well as the missing soap dish and the TV issue. While our property does feature a variety of room types, it’s clear the one you stayed in may not have suited your needs, and we regret any inconvenience that caused. We appreciate you bringing these details to our attention, and we will review them with our team to see where improvements can be made.Your comfort and satisfaction are important to us, and we hope you’ll consider giving us another opportunity to provide you with a better experience on a future visit. If there’s anything specific we can do to make that next stay more comfortable, please feel free to reach out directly.

酒店回复: Thank you so much for taking time to share your experience during your recent stay at our hotel. We apologize that we didn't meet your expectations during your stay. This will improve our service. We hope to see you again and give us a chance to serve you better.

酒店回复: Thank you for choosing our hotel for you accommodation needs and for taking the time to give us a review. Your feedback is very important to us. We will make sure that the mentioned concerns will be paid attention to. We apologize for the inconvenience you had during your stay. We recently had a group of fire evacuees and we provided meals for them which resulted to noticeable food aromas in the hallway and lobby area. Also, the reason why our pool and hot tub was heavily used. We truly appreciate your patience and understanding as we supported those affected by wildfires.We hope that you will still come back to our hotel and give us a chance to provide you with the exceptional service you deserve. Safe travels always!

酒店回复: Thank you for the feedback.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Have a safe travel!

酒店回复: Thank you for the review and for choosing us during your stop over. We are glad that you liked your stay. We look forward seeing you back in our hotel. Have a safe travel always!

酒店回复: Thank you for choosing our brand for your hotel needs. We really appreciate you taking the time to give us a review. We are glad that you liked your stay. It is always our commitment to provide quality and exceptional service to all of our valued guests. We look forward seeing you again in our hotel soon. Travel safely always!

酒店回复: Thank you for choosing our brand for your hotel needs. We really appreciate you taking the time to give us a review. We are glad that you liked your stay. It is always our commitment to provide quality and exceptional service to all of our valued guests. We look forward seeing you again in our hotel soon. Travel safely always!

酒店回复: Thank you for staying with us. We are glad that you liked your stay. Your feedback is very important to us. We will make sure to address properly your concern. We look forward seeing you again soon. Safe travels!

酒店回复: We are happy you enjoyed your recent stay with us. Please come back, soon! Thank you for being loyal to our brand. Travel safely!