酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Brooklyn - Flatbush Ave. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the air conditioning. I have notified the property of your comments to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,JannaRed Roof ManagementRediResponse Specialist
2.0分
情侣出游
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Stayed here strictly for ease of access to King’s Theater. Bugs all over room. Front desk at least changed out room. Still felt uncomfortable but did not see any more bugs. Trash in hallways. Other reviews deceiving and said clean property. You must be prepared to walk about 10 minutes for train station. Felt safe but most people may not.
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酒店回复: Dear Hotel Guest, I appreciate you sharing your feedback following your stay at the Red Roof PLUS+ Brooklyn - Flatbush Ave. I was saddened to read that your stay fell short of your expectations due to the bugs you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way. Sincerely,JohnRed Roof Management RediResponse Specialist
3.0分
其他
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Very noisy in the hallways, bedding was terribly uncomfortable, and the lobby workers are petitioned behind protective glass, which didn't make me feel great about the place or the area.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Brooklyn - Flatbush Ave. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise you encountered and the concern you had regarding with our hotel staff.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,ReysheRed Roof Management RediResponse Specialist
3.0分
其他
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Property central to visit family while traveling. I hate staying with others. I know this community well, having lived here for 39 years. Flatbush stays extremely busy all year long. Room was average, clean, bed rested well. Breakfast is mediocre. Nothing served hot, just average cereal, fruit, yogurts, bagels, toast, coffee, tea and juices.
Front desk interactions not too welcoming. Shower water stayed hot. There was lots of screaming in the corridor that was very distracting. It ended before I rested.
2.0分
其他
Staff in the lobby was okay. We did not get any sleep due to loud noises and disturbances on the floor. Please do better.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof PLUS+ Brooklyn - Flatbush Ave. While I am glad that you appreciated our staff, we sincerely apologize for the noise issues you mentioned.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely, ErikaRed Roof Management RediResponse Specialist
5.0分
其他
Very convenient and easy but the breakfast needs to improve other than that I am for sure going to book again
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your experience at Red Roof PLUS+ Brooklyn - Flatbush Ave. It's wonderful to know you appreciated the convenience and ease of your visit. We regret to learn that the breakfast selection did not meet your expectations.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely,YnnaRed Roof ManagementRediResponse Specialist
3.0分
其他
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The room was very much like a dorm room. One overhead light, no reading lights next to the bed. Nothing on the walls so the room seemed very sterile with no warmth whatsoever. The check in counter was behind plastic and you had to speak through a monitor and put your paper work through a slot at the bottom made me feel that we were checking into a hotel in a rather sketchy neighborhood. The breakfast room was full of plenty of different things, but it had the same sterile quality.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Brooklyn - Flatbush Ave. I'm sorry to learn that you found the room sterile and dorm-like, and that the lighting and lack of decor detracted from your comfort. I also regret that the check-in setup made you feel uncomfortable. We appreciate your comments on the breakfast offerings, and we will take your overall feedback into consideration as we work to improve our guest experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
Room was super small pictures don’t match. And there’s nothing to watch on TV..not even YouTube.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Brooklyn - Flatbush Ave. I am very sorry to hear that your room did not meet your expectations regarding size and that the television options were lacking. We are actively looking into expanding our entertainment options.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,JannovemRed Roof ManagementRediResponse Specialist
5.0分
其他
Breakfast was good several options, room
Was very spacious and worth the price and very close to stores eating and bus stops
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酒店回复: Dear Respected Traveler,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS+ Brooklyn - Flatbush Ave. We're delighted to hear you enjoyed our breakfast and found the variety satisfying. It's wonderful that you appreciated the spaciousness of your room and its value, as well as our convenient location near stores, restaurants, and bus stops. We strive to provide a comfortable and accessible experience for all our guests.We hope to continue to provide great experiences for you at Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,JannaRed Roof ManagementRediResponse Specialist
走廊和房间里有难闻的气味,我的房间里还有蟑螂。
401房间没有空调。没有办法打开窗户,
Stayed here strictly for ease of access to King’s Theater. Bugs all over room. Front desk at least changed out room. Still felt uncomfortable but did not see any more bugs. Trash in hallways. Other reviews deceiving and said clean property. You must be prepared to walk about 10 minutes for train station. Felt safe but most people may not.
Very noisy in the hallways, bedding was terribly uncomfortable, and the lobby workers are petitioned behind protective glass, which didn't make me feel great about the place or the area.
Property central to visit family while traveling. I hate staying with others. I know this community well, having lived here for 39 years. Flatbush stays extremely busy all year long. Room was average, clean, bed rested well. Breakfast is mediocre. Nothing served hot, just average cereal, fruit, yogurts, bagels, toast, coffee, tea and juices.
Front desk interactions not too welcoming. Shower water stayed hot. There was lots of screaming in the corridor that was very distracting. It ended before I rested.
Staff in the lobby was okay. We did not get any sleep due to loud noises and disturbances on the floor. Please do better.
Very convenient and easy but the breakfast needs to improve other than that I am for sure going to book again
The room was very much like a dorm room. One overhead light, no reading lights next to the bed. Nothing on the walls so the room seemed very sterile with no warmth whatsoever. The check in counter was behind plastic and you had to speak through a monitor and put your paper work through a slot at the bottom made me feel that we were checking into a hotel in a rather sketchy neighborhood. The breakfast room was full of plenty of different things, but it had the same sterile quality.
Room was super small pictures don’t match. And there’s nothing to watch on TV..not even YouTube.
Breakfast was good several options, room
Was very spacious and worth the price and very close to stores eating and bus stops