酒店回复: Hola Hugo,Gracias por tomarte el tiempo de compartir tu experiencia. Nos alegra saber que encontraste el lugar bonito y que la limpieza y la atención del personal fueron destacables. Aunque tu visita fue breve, esperamos tener la oportunidad de darte la bienvenida nuevamente para una estancia aún más completa. ¡Gracias a ti!-The Staff at voco Saranac Lake NY - Waterfront
酒店回复: Hi Lisa,Thank you for sharing your feedback. We apologize for the wait at check-in and for the temperature and quality issues you experienced in the restaurant. We’re glad you enjoyed the room, and we’ll certainly address these concerns to ensure a better experience for future guests. We appreciate your input and hope to welcome you back soon.- The Staff at Voco Saranac Lake NY - Waterfront
5.0分
家庭亲子
原文
翻译提供方：Google
卓越的房间
2.0分
家庭亲子
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Nice place. However, paid more money for a Lakeside room and saw very little of the lake. I let owner/mgmt know, but they didn’t do anything. You probably are better off not getting a Lakeside room.
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酒店回复: Hi Thomas,Thank you for sharing your feedback. We're sorry to hear that your experience with the Lakeside room did not meet your expectations. We appreciate your input and will take it into consideration as we strive to improve our guest experience. Your comments are valuable to us, and we hope to have the opportunity to serve you better in the future.- The Staff at voco Saranac Lake NY - Waterfront
5.0分
其他
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Had a beautiful lake view from our room. Very nice new looking hotel. Could use luggage rack in room. There is limited space available for locking bikes outdoors in a sheltered area next to the front entrance.
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酒店回复: Hi Frank,Thank you for your wonderful feedback! We're delighted to hear you enjoyed the beautiful lake view and found our hotel appealing. We appreciate your suggestions regarding the luggage rack and bike storage, as they help us improve our guest experience. We hope to welcome you back soon.- The Staff at voco Saranac Lake NY - Waterfront
5.0分
家庭亲子
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Enjoyed our stay very much. Check-in was quick, the room was ready on time and CLEAN. Check out was the fastest I’ve ever had. Loved the off street parking. Highly recommend
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酒店回复: Hi Jeanni,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay and appreciated our efficient check-in and check-out process, as well as the cleanliness of your room. It's great to know that our off-street parking added to your positive experience. We truly appreciate your recommendation.- The Staff at voco Saranac Lake NY - Waterfront
3.0分
其他
Ok little confusing on certain things as for breakfast or even why send a text on expected arrival time??
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酒店回复: Hi Ashley,Thank you for sharing this with us. We understand how the breakfast process and the text about your expected arrival time may have felt confusing, and we appreciate you bringing it to our attention. The arrival text is meant to help us prepare for guests more efficiently, but we’ll review how we communicate this to make it clearer. We’re here to make your stay as smooth as possible, so your feedback helps us improve how we guide guests through these details.- The Staff at voco Saranac Lake NY - Waterfront
房间隔音效果不好
我没有在那里呆很长时间，但这是一个我可以利用的地方，它非常漂亮。工作人员的清洁和关注至关重要。谢谢。
房间干净、现代，床也不错。最大的抱怨是天花板太薄，楼上房间的所有噪音都会传出来。凌晨 1 点，粗鲁的跺脚声把我们吵醒了。带上你的白噪音和耳塞。
我们住得很愉快，只是热水浴缸不能用，这让我们有点失望。我们就是为此才去那家酒店。除此之外，其他一切都很好。
前台没人。等了 5 分钟后，不得不去找人。
餐厅很冷，食物很糟糕。房间很好。
卓越的房间
Nice place. However, paid more money for a Lakeside room and saw very little of the lake. I let owner/mgmt know, but they didn’t do anything. You probably are better off not getting a Lakeside room.
Had a beautiful lake view from our room. Very nice new looking hotel. Could use luggage rack in room. There is limited space available for locking bikes outdoors in a sheltered area next to the front entrance.
Enjoyed our stay very much. Check-in was quick, the room was ready on time and CLEAN. Check out was the fastest I’ve ever had. Loved the off street parking. Highly recommend
Ok little confusing on certain things as for breakfast or even why send a text on expected arrival time??