酒店回复: Dear Valued Guest, Thank you so much for taking the time to share your kind feedback following your recent stay with us. We’re absolutely delighted to hear that you had such a positive experience! It’s always a pleasure to know that our guests enjoyed [mention something specific they may have praised, e.g., “our comfortable rooms and attentive service”], and your comments truly mean a lot to our entire team. Guest satisfaction is at the heart of what we do, and your words are a great encouragement to all of us. We look forward to welcoming you back on your next visit. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know. Warm regards, Front Desk Team
5.0分
其他
原文
翻译提供方：Google
一切都很棒、干净、友好。
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酒店回复: Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay with us. It was a pleasure hosting you, and we truly appreciate you taking the time to share your experience. We hope to welcome you back again soon!
5.0分
其他
原文
翻译提供方：Google
一切都非常快捷且方便
酒店回复: Muchas Gracias
5.0分
家庭亲子
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The Room is ok, they offer a clean and safe place where you can rest if you need to be near the airport the location is very convenient l, they offer free shuttle, the gentleman at the front desk is extremely kind, helpful and nice. We actually booked a shuttle to the airport at 5 am, they took us there, however , our plane was late , so I called him back to see if he could pick me up again and bring me back to the hotel until my rescheduled flight would depart , they didnt have a problem helping us back, we were super grateful. They offer free coffee and a great service.
THANK YOU VERY MUCH.
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酒店回复: Thank you very much for taking the time to share your feedback.We’re glad to hear that you found the Room to be a clean, safe, and convenient place to rest near the airport, and that the free shuttle service met your needs. It’s especially rewarding to know that our front desk team member was kind, helpful, and able to assist you when your flight was delayed. We always do our best to support our guests, and we’re happy we could help bring you back to the hotel until your rescheduled departure.We also appreciate your kind words about the complimentary coffee and overall service. Your gratitude truly means a lot to our team.Thank you again for choosing to stay with us, and we hope to welcome you back in the future.
2.0分
其他
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Let me first say the gentleman that checked me in was very kind and professional. Even when i called front desk because the people above me let their children run and stomp through the room, that was handled, and I was appreciative. What I did NOT appreciate was the roaches! Also, the air conditioning not working properly. I was creeped out. By this being a business trip and i didn't have time to find another hotel. When asked for a refund after management was told, they refused. Greed and a lack of care for your paying customers will be tge downfall. I'm just trying to be made whole with some accountability. They know they have roaches! And since they don't care, I'm sure the Board of Health will. Roaches are nasty and carry diseases. Shame on you! I do not recommend this hotel. Save your money and go elsewhere.
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酒店回复: Thank you for taking the time to share your experience. I’m truly sorry that your stay fell so far below expectations, especially during an important business trip. While I’m glad to hear that our front desk team was helpful and responsive to the noise issue, I fully understand that this does not make up for the concerns you encountered.I want to sincerely apologize for the pest issue and for the air conditioning not working properly. This is absolutely not the standard we expect in our rooms, and I understand how uncomfortable and unsettling that must have been. We take reports of pests very seriously, and I’ve already notified our housekeeping and pest-control partners so the room can be inspected and treated immediately.Regarding your request for a refund, I’m sorry you felt your concerns were not handled with the care they deserved. That is not the experience we ever want a guest to have. I would like the opportunity to review your stay personally and work toward a resolution that feels fair to you.Please contact me directly and I will make sure your concerns receive prompt attention.Thank you again for bringing this to our attention. Your feedback is important, and I sincerely apologize for the inconvenience and frustration you experienced.
4.0分
家庭亲子
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Room was pretty clean! The canteen was a nice feature had pretty much everything you need. Staff was curtious and helpful. Only thing was I had to go to front desk for clean towels and toilet paper.
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酒店回复: Thank you so much for taking the time to share your feedback with us. We’re very glad to hear that you found your room clean and enjoyed the canteen—our team works hard to make sure guests have everything they need during their stay. It’s also wonderful to know that our staff made a positive impression with their courteous and helpful service.Thank you again for your helpful comments. We hope to have the opportunity to welcome you back and provide an even smoother stay.
5.0分
情侣出游
Very nice open room comfortable bed. Great space area around the hotel is lacking. Kinda have to drive far to go get dinner but overall great.
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酒店回复: Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed your spacious room and found the bed comfortable providing a relaxing stay is one of our top priorities.We appreciate your comments about the surrounding area as well. While we understand that dining options nearby can be limited, we’re always happy to recommend local restaurants and help with directions to make the trip easier.Thank you again for your kind words and overall positive review. We hope to welcome you back for another great stay.
3.0分
家庭亲子
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Nice staff but the room smelled really bad all 3 days we were there, the toilet seat looked like it was from 1995 (very old and worn), walls were dirty, bath tub was dirty. Kitchen was nice.
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酒店回复: Thank you for taking the time to share your feedback with us. While I’m glad to hear that you found our staff friendly and enjoyed the kitchen in your room, I’m truly sorry for the issues you experienced during your stay.The room odor, condition of the toilet seat, and the cleanliness concerns you mentioned are not reflective of the standards we strive to maintain. Your experience should have been far more comfortable, and I apologize that we fell short. I will be addressing these concerns promptly with our housekeeping and maintenance teams to ensure they are corrected.We appreciate you bringing these matters to our attention, as feedback like yours helps us improve. I hope we have the opportunity to welcome you back and provide you with a much better stay. Please feel free to reach out to us directly if there’s anything further, you’d like to discuss.
去机场很方便
很喜欢
工作人员很细心，但设施维护不佳
房间很干净……客房清洁人员和礼宾人员都很友好，但房间没有达到预期。
一切都很棒、干净、友好。
一切都非常快捷且方便
The Room is ok, they offer a clean and safe place where you can rest if you need to be near the airport the location is very convenient l, they offer free shuttle, the gentleman at the front desk is extremely kind, helpful and nice. We actually booked a shuttle to the airport at 5 am, they took us there, however , our plane was late , so I called him back to see if he could pick me up again and bring me back to the hotel until my rescheduled flight would depart , they didnt have a problem helping us back, we were super grateful. They offer free coffee and a great service.
THANK YOU VERY MUCH.
Let me first say the gentleman that checked me in was very kind and professional. Even when i called front desk because the people above me let their children run and stomp through the room, that was handled, and I was appreciative. What I did NOT appreciate was the roaches! Also, the air conditioning not working properly. I was creeped out. By this being a business trip and i didn't have time to find another hotel. When asked for a refund after management was told, they refused. Greed and a lack of care for your paying customers will be tge downfall. I'm just trying to be made whole with some accountability. They know they have roaches! And since they don't care, I'm sure the Board of Health will. Roaches are nasty and carry diseases. Shame on you! I do not recommend this hotel. Save your money and go elsewhere.
Room was pretty clean! The canteen was a nice feature had pretty much everything you need. Staff was curtious and helpful. Only thing was I had to go to front desk for clean towels and toilet paper.
Very nice open room comfortable bed. Great space area around the hotel is lacking. Kinda have to drive far to go get dinner but overall great.
Nice staff but the room smelled really bad all 3 days we were there, the toilet seat looked like it was from 1995 (very old and worn), walls were dirty, bath tub was dirty. Kitchen was nice.