酒店回复: Thank you for taking the time to share your detailed feedback. We truly appreciate your kind words about the cleanliness of our hotel, the friendliness of our staff, and the comfort of your room. We’re also glad to hear you enjoyed our complimentary coffee.We are, however, deeply sorry to hear about the unfortunate incident involving your vehicle. We completely understand how unsettling and frustrating this must have been and regret that this occurred during your stay. Unfortunately, as you mentioned, vehicle break-ins have become a broader issue in San Antonio and are affecting many businesses in the area, including hotels and restaurants. We are working closely with local authorities to monitor the situation and provide any assistance we can.While our property does have security cameras in place, we recognize the concern and are actively exploring additional security measures—including the presence of security personnel—to better protect our guests and their property. Your suggestion about enhanced security and fencing has been noted and will be shared with our management team for further review.

酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Candlewood Suites San Antonio Airport. We're so glad to hear that you found the hotel comfortable, our location convenient, and our front desk team welcoming—that means a lot to us.However, I sincerely apologize for the inconvenience you experienced with our towel availability and the lack of housekeeping service during your visit. This is not the experience we want for our guests, and I completely understand how frustrating it must have been to go without basic amenities like clean bath towels. We are currently addressing laundry turnaround times and staffing issues to ensure that this does not happen again.

酒店回复: Dear Valued Guest, Thank you so much for taking the time to share your kind feedback following your recent stay with us. We’re absolutely delighted to hear that you had such a positive experience! It’s always a pleasure to know that our guests enjoyed [mention something specific they may have praised, e.g., “our comfortable rooms and attentive service”], and your comments truly mean a lot to our entire team. Guest satisfaction is at the heart of what we do, and your words are a great encouragement to all of us. We look forward to welcoming you back on your next visit. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know. Warm regards, Front Desk Team

酒店回复: Thank you for taking the time to share your recent experience with us. I want to sincerely apologize for the multiple issues you encountered during your stay. Your feedback is very concerning, and we’re disappointed to hear that we fell short in so many areas.We are currently reviewing the condition of the in-room appliances and will be inspecting the refrigerator and power systems to ensure everything is functioning properly. We're also working with our housekeeping team to address cleanliness concerns and ensure all guest rooms meet our standards before check-in.Regarding the limited TV channels and lack of children’s entertainment—we understand how important this is for families, and we’ll take your comments into account as we look to improve our in-room offerings. The issue with hot water in the kitchen and the lack of an extra blanket are also not reflective of the hospitality we aim to provide. We will be reviewing staff protocols to ensure guest requests are handled with greater care and attention.We recognize that breakfast is an important amenity for many travelers, and while we currently do not offer it, we do provide complimentary coffee and are evaluating options to expand our guest services in the future.

酒店回复: Thank you for taking the time to share your experience with us. I want to extend my sincere apologies for the disappointing stay you described. It’s clear we did not meet your expectations, and for that, I am truly sorry.We are especially concerned to hear that you felt the service at check-in was unfriendly and that your room had an unpleasant odor. This is not the standard we strive for, and I will personally follow up with our front desk and housekeeping teams to ensure these issues are addressed immediately.Regarding the early checkout and full charge, we understand how frustrating that must have felt, especially in light of your experience. While our policies typically require full payment for booked stays, we always want to treat each guest with empathy and respect—something we clearly missed here.We appreciate your feedback, even when it’s difficult to hear, as it helps us improve.

酒店回复: Thank you so much for your kind review! We're thrilled to hear you enjoyed your stay with us. It was a pleasure hosting you, and we truly appreciate you taking the time to share your experience. We hope to welcome you back again soon!

酒店回复: Dear Valued Guest, Thank you so much for taking the time to share your kind feedback following your recent stay with us. We’re absolutely delighted to hear that you had such a positive experience! It’s always a pleasure to know that our guests enjoyed [mention something specific they may have praised, e.g., “our comfortable rooms and attentive service”], and your comments truly mean a lot to our entire team. Guest satisfaction is at the heart of what we do, and your words are a great encouragement to all of us. We look forward to welcoming you back on your next visit. If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know. Warm regards, Front Desk Team