酒店回复: Hello,Greetings from Hilton Kota Kinabalu.Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you had a positive experience during your time at Hilton Kota Kinabalu, and we genuinely appreciate your kind feedback. Your compliments on our staff's service are greatly appreciated. We are pleased that you had a comfortable rest with the room changeOur team is committed to providing the best possible service and ensuring that every guest has a memorable stay. Your high rating and detailed feedback of your stay are testament to team’s hard work and dedication. Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you back in the near future for another enjoyable stay.Kind regards,Smital Shah-BoultwoodGeneral ManagerHilton Kota Kinabalu

酒店回复: Hello,Greetings from Hilton Kota Kinabalu.Thank you for taking the time to leave a review from your recent experience with us at the Hilton Kota Kinabalu. We are constantly monitoring our performance against Hilton’s high service and quality standards, therefore, your valuable feedback is greatly appreciated, as it is a key tool that allows us to review, maintain or make improvements. We are truly sorry to hear that noise disturbances affected your sleep and overall comfort during your stay. We completely understand how important a quiet and restful environment is, and we regret we did not meet your expectations in this regard. Your comments are taken very seriously and will be considered for improvements purposes. Thank you for bringing this for our attention.To assist you better, could you kindly send us your stay details (full name, check-in/check-out dates, and booking reference to :bkikk_dm@hilton.com. This will allow us to investigate the issue thoroughly and ensure appropriate follow-up.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Kind Regards,Smital Shah-BoultwoodGeneral ManagerHilton Kota Kinabalu

酒店回复: Hello,Greetings from Hilton Kota Kinabalu.Thank you for choosing your stay with us and for taking the time to share your feedback. We are thrilled to know that you enjoyed your stay with us and that we were able to meet your expectations.Your feedback regarding the cleanliness of our hotel is greatly appreciated and that you enjoyed the swimming pool. We're also thrilled to hear that our staff made a great impression on you with their friendly and attentative service. Your kind words will be shared with the team as a testament to their hard work. On another note, we regret to know about the cleaning service issues and the safe box battery issues in your bathroom. We will address this with our team to ensure improvements are made. Thank you for bringing this to our attention. To assist you better, could you kindly send us your stay details (full name, check-in/check-out dates, and booking reference to :bkikk_dm@hilton.com. This will allow us to investigate the issues thoroughly and ensure appropriate follow-up.Our team works hard to ensure that all of our guests have comfortable and enjoyable stay, and we are glad to see that our efforts have not gone unnoticed. I will share your feedback with the hotel team who will be encouraged by your positive review.We truly appreciate your positive ratings and hope to have the pleasure of welcoming you back to Hilton Kota Kinabalu soon.Kind regards,Smital Shah BoultwoodGeneral ManagerHilton Kota Kinabalu

酒店回复: Dear Ximiximizhang,Thank you for your wonderful feedback. We are thrilled to see that you had a positive experience during your stay, and we genuinely appreciate you taking the time to leave your ratings and feedback from your recent experience with us at the Hilton Kota Kinabalu. We appreciate your feedback on our location and delighted to know that you enjoyed the breakfast buffet. Our team is committed to providing the best possible service and ensuring that every guest has a memorable stay. Your high rating and detailed feedback of your stay are testament to team’s hard work and dedication. Once again, thank you for choosing us, and we look forward to welcoming you back for another wonderful stay in the future. If there is anything more we can do to enhance your next visit, please do not hesitate to let us know. We are here to make every aspect of your stay as enjoyable and comfortable as possible. Kind regards,Smital Shah-BoultwoodGeneral ManagerHilton Kota Kinabalu

酒店回复: Dear Bujiangbaidadeafu,Greetings from Hilton Kota Kinabalu.Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you had a positive experience during your time at Hilton Kota Kinabalu, and we genuinely appreciate your kind feedback. We're glad you enjoyed the facilities and found them in excellent condition. Thank you for your compliments on our breakfast buffet and that our location serves you well during your stay. Our team is committed to providing the best possible service and ensuring that every guest has a memorable stay. Your high rating and detailed feedback of your stay are testament to team’s hard work and dedication. Once again, thank you for choosing us, and we hope to have the pleasure of welcoming you back in the near future for another enjoyable stay.Kind regards,Smital Shah-BoultwoodGeneral ManagerHilton Kota Kinabalu