酒店回复: 感谢您抽出宝贵时间分享您的详细反馈。我们很高兴得知您在入住期间觉得房间干净整洁、酒店维护良好，并且酒店内的餐厅用餐方便。对于您遇到的客房服务电话无人接听的问题，我们深表歉意，我们理解这给您带来的不便，尤其是在您需要用餐的时候。我们将与团队一起审查此事，以确保客人能够及时联系到我们，尤其是在用餐高峰时段。同时，我们也感谢您提出安全方面的顾虑。我们非常重视客人的安全，并正积极与安保团队和当地合作伙伴合作，解决酒店内外的安全隐患。对于您和您的夫人入住和退房时遇到的不便，我们深感抱歉，我们将审查您所描述的事件，以加强我们的预防措施。再次感谢您分享您的入住体验，并感谢您在访问加州大学安舒茨分校期间选择入住我们酒店。我们重视您的反馈，并将以此为契机，不断改进服务，为您和其他所有客人带来更好的体验。如果您再次来到这个地区，我们希望有机会为您提供更加顺畅舒适的住宿体验。

酒店回复: Thank you for staying with us! I am very happy to see that you enjoyed the hotel and the service, please visit us again soon!

酒店回复: Thank you for the perfect score and the thoughtful comments! I’m thrilled you found the room spotless, enjoyed the restaurant, and had a seamless conference experience. Our location by I-225 is a favorite for easy access, and I’m proud our team made such a strong impression.We appreciate you choosing us and would love to welcome you back—whether for another event or a Denver getaway. If there’s anything we can do to make your next stay even better, please reach out to me directly.

酒店回复: Thank you for bringing this to my attention, and I’m truly sorry. A dirty room, missed service, and a lack of towels are unacceptable and far below our standards. I’ve shared your comments with our Housekeeping leadership for immediate follow-up, including an audit of procedures on the floor you stayed on and additional coaching to ensure rooms are thoroughly cleaned, serviced as promised, and stocked with linens before every arrival.I’d appreciate the chance to speak with you directly so I can apologize personally and make this right. Please reach out to me at your convenience.

酒店回复: Thank you for sharing this candid feedback. I’m sorry the room didn’t reflect the Hyatt standard you expected. We’re actively reviewing our guestrooms and prioritizing refresh items based on guest input like yours. If you’re willing to share your stay details and what stood out (furnishings, lighting, bathroom, tech, etc.), I’ll address it with our team and make sure your next experience is a clear step up.

酒店回复: Thank you for sharing this feedback and for noting the clean, quiet room and amenities. I’m sorry about the AC and the TV remote—this isn’t the experience we want for our guests. We’ve asked Engineering to inspect the HVAC and replace/recouple the remote in the room you occupied to prevent a repeat. If you’re willing to share your stay details with our Front Desk team, we’d appreciate the chance to make this right and welcome you back for a seamless stay at the Hyatt Regency Aurora–Denver Conference Center.

酒店回复: Thank you so much for the wonderful review! We’re thrilled to hear our team helped make your stay memorable. I’ll be sure to share your kind words with the staff—they’ll love hearing this. We appreciate you choosing us and can’t wait to welcome you back to the Hyatt Regency Aurora–Denver Conference Center again soon!

酒店回复: Thank you for the perfect score and the kind words! I’m delighted to hear Mary made your stay so pleasant—she truly is a star, and I’ll make sure she’s recognized for the exceptional care she provided.We appreciate you choosing us and look forward to welcoming you back for another perfect visit.

酒店回复: Thank you for sharing this feedback, and I’m truly sorry we missed the mark. At $203/night you should expect a spotless bathroom, clearly new bottled water, and a smooth arrival experience.I’ve shared your comments with our Housekeeping leadership to address bathroom cleanliness immediately and reinforce inspection standards. Regarding the water, we only provide factory-sealed bottles; if anything appeared otherwise, that’s not acceptable and we’ll investigate with our team and vendor. For parking on rainy days, our front drive is available for quick drop-off, and we’ll make sure umbrellas are readily available and that our team offers them proactively.Rates do fluctuate by date and city events, but we always want you to feel you received great value. I’d appreciate the chance to speak with you directly so we can make this right and restore your confidence. Please contact our Guest Services team and ask for the General Manager.