酒店回复: Dear Mr. Bill Zhang ,Warmest greeting from Hotel Neo Puri Indah JakartaThank you so much for your review! We are delighted to hear that you were satisfied with the cleanliness of the hotel, our service, and the convenient location near Lippo Mall. We look forward to welcoming you back on your next visit.Regards,Panji Dwiswara | Hotel Manager
酒店回复: Dear Mr./Mrs. Lailailing,Warmest greetings from Hotel Neo Puri Indah Jakarta!Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to provide clarification regarding our reservation policies.Please kindly be informed that when making a reservation, guests are given the option to choose between a refundable or non-refundable booking. As stated in the terms and conditions, non-refundable reservations cannot be modified or canceled, and this policy is clearly outlined in the confirmation email or voucher received upon booking.These policies are standard across online hotel reservations and are implemented to ensure fairness and consistency for all our guests. The hotel is committed to honoring the terms selected during the booking process, as we rely solely on the issued voucher to provide accommodations.That said, we always strive to be as accommodating as possible. For reservations where a request for modification or cancellation is made at least three days prior to arrival, our management may be able to assist further depending on the situation.Please do not hesitate to contact us directly should you have any questions or need further assistance. We value your patronage and look forward to welcoming you again in the near future.Warm regards,Panji Dwiswara | Hotel Manager
酒店挺干净的，服务态度也不错，距离Lippo Mall很近
房间很干净，还有智能电视。早餐也还不错。
酒店位于Lippo Mall Puri附近，地理位置优越，步行到Lippo Mall Puri只需10分钟。
特别好下次还会住 特别好特别好特别好特别好特别好特别好特别好特别好特别好特别好特别好特别好特别好特别好特别好
市中心很棒的酒店，设施现代，空调给力，离商场很近，打车也很方便。
酒店离机场不到30分钟路程。此外，如果你要去雅加达的任何地方，上高速公路也很方便。这一点很棒。
酒店员工很友好，早餐也不错。
唯一的问题是房间。这是我第二次入住这家酒店了，但不知为何房间选择似乎出了问题。
这次入住，他们给了我错误的WiFi密码。我办理入住后，进房间洗漱完毕才发现无法连接WiFi。房间电话又坏了。所以只好重新穿戴整齐下楼告知他们。酒店本可以在客人入住前仔细检查，确保一切都井然有序。
这里的工作人员都超级好。房间很小，卫生间也特别小。
这次预定 由于航班延误 以致无法正常入住。协商后还是无法办理取消。
挺失望的。
希望酒店能人性化管理，针对多次入住的客户。
他们不提供瓶装水。通常所有酒店房间都会有两瓶免费饮用水，但这家没有。
如果你住在低楼层，楼下酒吧的喧闹声可能会让你感到不适。
大堂咖啡厅的消费不能记到房账上……真不明白为什么。大堂还特别热。附近没有咖啡馆，需要走大约10分钟到商场附近才有像样的。
这家酒店不值这个价钱，而且仍然采用传统的押金方式，矿泉水也不是免费的！
房间很宽敞！位置超棒！步行就能到Puri Indah购物中心，如果你开车来的话，停车位也很充足。服务很好，除了餐厅夜班的女招待（培训不到位，也不够细心）。
至于餐饮选择，步行2分钟内就有超多选择，从餐厅到当地小吃都有。总的来说，住得很愉快。很喜欢这里的床，非常舒服，每晚都睡得很好。