酒店回复: Thank you for sharing your feedback and for highlighting our hotel and location. We’re glad you enjoyed your time with us and hope we’ll have the chance to welcome you back for an even better stay next time.Warm regards,Radisson Hotel La Crosse
3.0分
其他
The hotel was clean and quiet, but the pool was out of order both the evening and next morning, and that was what my girls were most excited for.
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酒店回复: Thank you for sharing your feedback and for taking the time to rate your stay. We’re pleased to know your room and overall environment met expectations, and we sincerely regret the inconvenience caused by the pool being unavailable during your visit—especially for your family.We understand how important on-site amenities can be, and we’re sorry this impacted your experience. Your comments have been shared with our team, and we truly appreciate the opportunity to learn from your stay. We hope to welcome you back in the future for a more enjoyable visit.
4.0分
其他
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Very nice hotel and well situated. Word of caution: they are renovating bathrooms. We asked for a quiet room but got placed next to one of the work sites. We got to listen to loud drilling sounds until 5 pm and they started up the next morning at 8 am. They did offer to move us a room that was one further away after I complained, but we were already settled in. In future if someone asks for a quiet room, it would make sense to not put them next to an active construction site, especially since it was a Monday night and off season. Also if you request a river view room, it’s a $40 upcharge.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the hotel and our location, but we sincerely apologize for the disruption caused by the renovation work. We understand how important a quiet room is—especially when it’s requested—and we’re sorry that your room placement did not reflect that.While we were able to offer a room change, we understand the frustration of being settled in already, and we’ll be using your comments to reinforce better room-assignment practices during construction, particularly on quieter nights and in off-season periods.Regarding the river view, you are correct—those rooms do have an upgrade fee, and we appreciate you mentioning it so that future guests are aware.Thank you again for your balanced feedback and for staying with us during this phase of improvements. We hope to have the opportunity to provide you with a more seamless and relaxing experience in the future.
3.0分
其他
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Staff were courteous and helpful when you could find them, especially in the bar/restaurant. Also, it wasn’t obvious what the room cleaning schedule was or if they had been in or not. But to be clear the room was clean and comfortable.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that your room was clean and comfortable, and that our team members were courteous and helpful when you connected with them.We apologize for any difficulty in locating staff and for the lack of clarity around our room cleaning schedule. We understand how important clear communication and easy assistance are, and we’ll be reviewing this with our team to ensure a smoother experience moving forward.We appreciate your honesty and hope we’ll have the opportunity to provide you with an even better stay next time.
1.0分
家庭亲子
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I arrived Friday evening to meet some family in town with my 5 year old, our first room had a ton of dirty towels in our closet but I tried to ignore it. Went to put my child to bed and there was black stuff all on the white sheets that was impossible to miss. I called down and they apologized and moved us only for the other room to have dirty sheets as well. Not set in stains but physical black dirt as if they didn't change the sheets at all. By that time it's was getting late but we couldn't sleep in those beds, I called down again and they moved us a 3rd time to a renovated room across the hall from our first room that was very clean. I just don't know why they gave me two dirty rooms before giving me a clean one. They offered nothing for the trouble and my daughter and I didn't go to bed until almost midnight. They had no one to speak with me the entire weekend and pretty much treated it as whatever my entire stay. The manager finally reached out today after I had to follow up AGAIN only to offer 75 dollars off our 500 dollar stay and a hope we will be back... Absolutely unacceptable and they should lose their license for giving me two rooms with very dirty sheets, a clean bed is really the bare minimum when using a hotel and they didn't really do anything to make me feel like they were sorry for the all around disgusting experience. Won't be back and neither will the rest of our family.
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酒店回复: Thank you for sharing your experience with us. We are very sorry for the inconvenience and frustration you and your daughter encountered — especially after a long day of travel and while trying to settle in for the night. You should always feel confident that your room is clean and ready, and we sincerely apologize that this was not your experience upon arrival.We understand how upsetting it was to be moved multiple times, and we’re truly sorry for the disruption it caused to your stay. This is certainly not the impression we want to leave with our guests.We would really appreciate the opportunity to discuss this further with you so we can better understand what happened and address it appropriately. Please feel free to reach out to us directly at your convenience — we want to ensure your concerns are fully heard.
3.0分
其他
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We reserved a room with a king and were put in a room with 2 queens. If we wanted 2 queens, that is what we would have reserved. The staff was short handed and did not have rooms ready by check in time.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize that you were placed in a room type different from what you reserved — that’s not the experience we want for our guests, and we understand how frustrating that can be. We’re also sorry that your room was not ready by check-in time, as we know how important a smooth arrival is. We truly appreciate your patience and hope we have the opportunity to provide you with a much smoother stay in the future.
3.0分
其他
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Staff was friendly. We knew there was construction at the hotel but they put us in a room right next to a room under construction. We did complain and were given a different room.
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酒店回复: Thank you for taking the time to share your experience. We’re glad to hear our staff took good care of you, and we sincerely apologize for the inconvenience of being placed near an active construction area. We do our best to keep guests as far away from the renovation work as possible, but room availability can be limited during this phase of the project. We appreciate your patience while we worked to move you to a quieter room, and we hope your next stay is much smoother.
5.0分
家庭亲子
Friendly staff, clean and quiet room. My child left her I pad in room and the hotel staff found and returned it. So grateful!
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酒店回复: Thank you so much for the perfect score! We're thrilled to know everything met your expectations during your stay. Your support means a lot to us, and we truly appreciate you choosing the Radisson Hotel La Crosse. We look forward to welcoming you back the next time you’re in the area!
3.0分
其他
Okay
We had a college visit, but because it was parents weekend this hotel was $400. At most it’s a $150-200 a night place.
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酒店回复: Thank you for staying with us during your college visit. We’re glad you chose our hotel, though we understand your concern about the higher rate over parents weekend. Unfortunately, pricing in the area does fluctuate during special events due to the significant demand. We do our best to remain competitive while providing a convenient downtown location and comfortable accommodations. We hope you’ll consider staying with us again during a quieter time when rates are lower and the experience can be even more enjoyable.
因为感染新冠，我尝试取消行程。Trip.com 却什么也没做，只是把责任推给了酒店。我跟酒店沟通后，他们说 Trip.com 才是需要取消订单的一方。真是踢皮球啊！我猜 Trip.com 可能更希望我把整个酒店的人都传染上吧。我做了负责任的选择，待在家里，结果钱也损失了。我再也不会用 Trip.com 了！
不错的酒店，位置很好
The hotel was clean and quiet, but the pool was out of order both the evening and next morning, and that was what my girls were most excited for.
Very nice hotel and well situated. Word of caution: they are renovating bathrooms. We asked for a quiet room but got placed next to one of the work sites. We got to listen to loud drilling sounds until 5 pm and they started up the next morning at 8 am. They did offer to move us a room that was one further away after I complained, but we were already settled in. In future if someone asks for a quiet room, it would make sense to not put them next to an active construction site, especially since it was a Monday night and off season. Also if you request a river view room, it’s a $40 upcharge.
Staff were courteous and helpful when you could find them, especially in the bar/restaurant. Also, it wasn’t obvious what the room cleaning schedule was or if they had been in or not. But to be clear the room was clean and comfortable.
I arrived Friday evening to meet some family in town with my 5 year old, our first room had a ton of dirty towels in our closet but I tried to ignore it. Went to put my child to bed and there was black stuff all on the white sheets that was impossible to miss. I called down and they apologized and moved us only for the other room to have dirty sheets as well. Not set in stains but physical black dirt as if they didn't change the sheets at all. By that time it's was getting late but we couldn't sleep in those beds, I called down again and they moved us a 3rd time to a renovated room across the hall from our first room that was very clean. I just don't know why they gave me two dirty rooms before giving me a clean one. They offered nothing for the trouble and my daughter and I didn't go to bed until almost midnight. They had no one to speak with me the entire weekend and pretty much treated it as whatever my entire stay. The manager finally reached out today after I had to follow up AGAIN only to offer 75 dollars off our 500 dollar stay and a hope we will be back... Absolutely unacceptable and they should lose their license for giving me two rooms with very dirty sheets, a clean bed is really the bare minimum when using a hotel and they didn't really do anything to make me feel like they were sorry for the all around disgusting experience. Won't be back and neither will the rest of our family.
We reserved a room with a king and were put in a room with 2 queens. If we wanted 2 queens, that is what we would have reserved. The staff was short handed and did not have rooms ready by check in time.
Staff was friendly. We knew there was construction at the hotel but they put us in a room right next to a room under construction. We did complain and were given a different room.
Friendly staff, clean and quiet room. My child left her I pad in room and the hotel staff found and returned it. So grateful!
Okay
We had a college visit, but because it was parents weekend this hotel was $400. At most it’s a $150-200 a night place.