This was a nice hotel, the staff could be a little friendlier no one looked like they wanted to do their job. Especially at the bar.
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酒店回复: Dear Adrian,Greetings! Your feedback is of great importance to us, and we appreciate you taking the time to share your experience.We're pleased to know that you found our hotel to your liking; however, it's disheartening to hear that our staff did not meet your service expectations, particularly at the bar. Our team typically receives high praise, so we're concerned by your experience. We take comments like yours to heart, and we'll bring your words to the attention of the team to address this issue and reinforce our commitment to southern hospitality.We invite you to return and experience the true Canopy feel, perhaps sampling some Southern-inspired fare or one of our craft cocktails at Curfew.Warm regards,The Team at Canopy by Hilton Memphis Downtown Beale Street
5.0分
其他
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Able to get to Beale street and other landmarks by walking.
Clean and quiet, even with a high school marching band staying at the same time. Security was good with key entry at the elevator and room. The staff was exceptional and saved the day! They pulled together 4 steamers so we could get wrinkles out of a wedding gown. The parking attendants were fast and super helpful as well. Would highly recommend staying here
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酒店回复: Dear Michele,Greetings! We sincerely appreciate your positive feedback detailing your recent stay with us.We are thrilled to hear that our central location provided convenient access to Beale Street's lively attractions. Our team takes pride in maintaining a clean, secure, and quiet atmosphere for our valued guests. It's wonderful to know that you received excellent service from our staff who went the extra mile to ensure the wedding gown was picture-perfect. Our diligent parking attendants are also joyous to hear about your commendation!How about trying our complimentary Canopy Bikes on your next visit? They are a fun way to see more of what our downtown Memphis neighborhood has to offer.We eagerly await your return for another memorable experience steeped in Southern hospitality and Memphis rhythm.Warm regards,The Canopy by Hilton Memphis Downtown Beale Street Team
5.0分
其他
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We loved the hotel’s eccentric decor and spacious rooms. It was in the middle of downtown Memphis of which the Rendezvous BBQ joint was only a 3 minute walk. The Peabody ducks are directly in front of the Canopy Hotel and we also walked to the Flying Fish for some phenomenal seafood! I’d definitely stay at Canopy again….we absolutely loved it!!!
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酒店回复: Dear Saundra,Greetings, and thank you for offering a glimpse into your Canopy by Hilton Memphis Downtown Beale Street experience.It warms our hearts to know that our unique décor, spacious rooms, and soulful Memphis location enriched your visit. We're excited you enjoyed being just steps away from local favorites like the historic Rendezvous BBQ joint, and that our proximity to the renowned Peabody ducks was a highlight! Your adventures at the Flying Fish sound delicious, amplifying the melody of Memphis' charm.We are already looking forward to your return. A hearty Southern welcome and another day of downtown exploration will be waiting when you do.Warm regards,Canopy by Hilton Memphis Downtown Beale Street
5.0分
情侣出游
Hotel was good but my chiller wasn’t working and when I reported it I was just told there was nothing they could do
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酒店回复: Dear Scott,Greetings and thank you for bringing this to our attention. Though we are pleased you found our hotel good, we sincerely apologize for the issue you experienced with your chiller. This isn’t the standard of service we aim to provide, and we regret that your concerns weren't addressed as promptly and efficiently as they should have been.We want every guest to enjoy a seamless experience from start to finish. Your feedback gives us the opportunity to improve and we assure you we will address this matter directly. We appreciate your patience and understanding and it is our hope that this experience does not deter you from choosing Canopy by Hilton Memphis Downtown Beale Street in the future.We look forward to the opportunity to welcome you back, and to better serve you, next time you are in Memphis. In rhythm with Memphis, we remain at your service.Warm regards,The Canopy by Hilton Memphis Downtown Beale Street Team
3.0分
情侣出游
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I liked that you could walk to certain places and the check-in staff were very pleasant. I definitely did not appreciate paying for parking. On your website it says you offered free breakfast yet we ended up spending $53.00. The valet staff was very pleasant and helpful. I cannot honestly say I would recommend this Hotel without mentioning these things. At least if you have to pay for the Hotel and parking you could offer a free breakfast.
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酒店回复: Dear Marsha,Greetings, and heartfelt thanks for sharing your experience with us. We are glad to hear that our central location and friendly front desk staff added convenience and warmth to your stay. Also, thank you for your kind words about our valet team.We would like to clarify some points regarding the parking and breakfast. While we’re situated in the lively downtown area where parking costs are standard, we offer valet services for the comfort and convenience of our guests. As to breakfast, our Curfew restaurant provides a multitude of breakfast options based on individual tastes, and while our website might list complimentary breakfast among promotional packages, individual room rates don't typically include this offer.We're truly sorry for any confusion and we understand your perspective. We would love to exceed your expectations on your next visit. We assure you of our dedication to delivering handcrafted service and locally inspired recommendations, living up to our promise of being in rhythm with Memphis!Warm Regards,Canopy by Hilton Memphis Downtown Beale Street Team
5.0分
商务出差
I loved the ambience of this hotel. Everything was great. The room was so spacious and very clean. It’s close to so many dining options.
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酒店回复: Dear Tamara,Greetings and heartfelt thanks for choosing to stay with us and sharing your experience. We're elated to hear that the ambiance of our hotel resonated with you and that you found our rooms to be spacious, clean, and comfortable. Our prime location is indeed an advantage, opening up a variety of dining options right at your doorstep.You might also be pleased to learn that our hotel offers a 24-hour fitness center for those who enjoy keeping up with their workout regimen while travelling. We certainly look forward to welcoming you back for another exceptional and rhythm-filled Memphis stay.In rhythm with Memphis,The Team at Canopy by Hilton Memphis Downtown Beale Street
3.0分
其他
Chris Neal
Reception staff not very friendly, bar staff terrible attitude and no stock on bar.
Having to go to another floor for water and ice.
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酒店回复: Dear Chris,Greetings, and thank you for taking the time to share your experience. We're disappointed to hear that our service did not meet your expectations, as friendly, attentive hospitality is our standard here in Memphis. We apologize for our bar staff's approach and limited stock—this is not the experience we strive to provide.We understand the extra trip for water and ice was inconvenient and we appreciate your feedback on these details. We aim to make every stay seamless and your insights help us improve.We hope to have another opportunity to provide you with the quality stay we are typically known for. We would love to welcome you back to enjoy Southern-inspired fare at Curfew restaurant or explore the city on our complimentary Canopy Bikes.In rhythm with Memphis,The Team at Canopy by Hilton Memphis Downtown Beale Street
酒店房间本身还算不错，看起来也挺干净的。但是，我们的小冰箱坏了，这对带着宝宝的我们来说可是个大问题。我联系了客服，他们说会派人来修，结果却杳无音信。此外，床之间的插座也坏了，咖啡机也用不了。基本上，300美元一晚就买了个床位。
临街的房间隔音效果很差，我们几乎没睡着，太糟糕了。
另一方面，接待人员非常友好，服务员也一样。
停车费超级贵！
位于孟菲斯的中心位置
酒店位于市中心，步行即可到达所有景点！
This was a nice hotel, the staff could be a little friendlier no one looked like they wanted to do their job. Especially at the bar.
Able to get to Beale street and other landmarks by walking.
Clean and quiet, even with a high school marching band staying at the same time. Security was good with key entry at the elevator and room. The staff was exceptional and saved the day! They pulled together 4 steamers so we could get wrinkles out of a wedding gown. The parking attendants were fast and super helpful as well. Would highly recommend staying here
We loved the hotel’s eccentric decor and spacious rooms. It was in the middle of downtown Memphis of which the Rendezvous BBQ joint was only a 3 minute walk. The Peabody ducks are directly in front of the Canopy Hotel and we also walked to the Flying Fish for some phenomenal seafood! I’d definitely stay at Canopy again….we absolutely loved it!!!
Hotel was good but my chiller wasn’t working and when I reported it I was just told there was nothing they could do
I liked that you could walk to certain places and the check-in staff were very pleasant. I definitely did not appreciate paying for parking. On your website it says you offered free breakfast yet we ended up spending $53.00. The valet staff was very pleasant and helpful. I cannot honestly say I would recommend this Hotel without mentioning these things. At least if you have to pay for the Hotel and parking you could offer a free breakfast.
I loved the ambience of this hotel. Everything was great. The room was so spacious and very clean. It’s close to so many dining options.
Chris Neal
Reception staff not very friendly, bar staff terrible attitude and no stock on bar.
Having to go to another floor for water and ice.