We loved the hotel’s eccentric decor and spacious rooms. It was in the middle of downtown Memphis of which the Rendezvous BBQ joint was only a 3 minute walk. The Peabody ducks are directly in front of the Canopy Hotel and we also walked to the Flying Fish for some phenomenal seafood! I’d definitely stay at Canopy again….we absolutely loved it!!!
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酒店回复: Dear Saundra,Greetings, and thank you for offering a glimpse into your Canopy by Hilton Memphis Downtown Beale Street experience.It warms our hearts to know that our unique décor, spacious rooms, and soulful Memphis location enriched your visit. We're excited you enjoyed being just steps away from local favorites like the historic Rendezvous BBQ joint, and that our proximity to the renowned Peabody ducks was a highlight! Your adventures at the Flying Fish sound delicious, amplifying the melody of Memphis' charm.We are already looking forward to your return. A hearty Southern welcome and another day of downtown exploration will be waiting when you do.Warm regards,Canopy by Hilton Memphis Downtown Beale Street
5.0分
情侣出游
Hotel was good but my chiller wasn’t working and when I reported it I was just told there was nothing they could do
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酒店回复: Dear Scott,Greetings and thank you for bringing this to our attention. Though we are pleased you found our hotel good, we sincerely apologize for the issue you experienced with your chiller. This isn’t the standard of service we aim to provide, and we regret that your concerns weren't addressed as promptly and efficiently as they should have been.We want every guest to enjoy a seamless experience from start to finish. Your feedback gives us the opportunity to improve and we assure you we will address this matter directly. We appreciate your patience and understanding and it is our hope that this experience does not deter you from choosing Canopy by Hilton Memphis Downtown Beale Street in the future.We look forward to the opportunity to welcome you back, and to better serve you, next time you are in Memphis. In rhythm with Memphis, we remain at your service.Warm regards,The Canopy by Hilton Memphis Downtown Beale Street Team
3.0分
情侣出游
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I liked that you could walk to certain places and the check-in staff were very pleasant. I definitely did not appreciate paying for parking. On your website it says you offered free breakfast yet we ended up spending $53.00. The valet staff was very pleasant and helpful. I cannot honestly say I would recommend this Hotel without mentioning these things. At least if you have to pay for the Hotel and parking you could offer a free breakfast.
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酒店回复: Dear Marsha,Greetings, and heartfelt thanks for sharing your experience with us. We are glad to hear that our central location and friendly front desk staff added convenience and warmth to your stay. Also, thank you for your kind words about our valet team.We would like to clarify some points regarding the parking and breakfast. While we’re situated in the lively downtown area where parking costs are standard, we offer valet services for the comfort and convenience of our guests. As to breakfast, our Curfew restaurant provides a multitude of breakfast options based on individual tastes, and while our website might list complimentary breakfast among promotional packages, individual room rates don't typically include this offer.We're truly sorry for any confusion and we understand your perspective. We would love to exceed your expectations on your next visit. We assure you of our dedication to delivering handcrafted service and locally inspired recommendations, living up to our promise of being in rhythm with Memphis!Warm Regards,Canopy by Hilton Memphis Downtown Beale Street Team
5.0分
商务出差
I loved the ambience of this hotel. Everything was great. The room was so spacious and very clean. It’s close to so many dining options.
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酒店回复: Dear Tamara,Greetings and heartfelt thanks for choosing to stay with us and sharing your experience. We're elated to hear that the ambiance of our hotel resonated with you and that you found our rooms to be spacious, clean, and comfortable. Our prime location is indeed an advantage, opening up a variety of dining options right at your doorstep.You might also be pleased to learn that our hotel offers a 24-hour fitness center for those who enjoy keeping up with their workout regimen while travelling. We certainly look forward to welcoming you back for another exceptional and rhythm-filled Memphis stay.In rhythm with Memphis,The Team at Canopy by Hilton Memphis Downtown Beale Street
3.0分
其他
Chris Neal
Reception staff not very friendly, bar staff terrible attitude and no stock on bar.
Having to go to another floor for water and ice.
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酒店回复: Dear Chris,Greetings, and thank you for taking the time to share your experience. We're disappointed to hear that our service did not meet your expectations, as friendly, attentive hospitality is our standard here in Memphis. We apologize for our bar staff's approach and limited stock—this is not the experience we strive to provide.We understand the extra trip for water and ice was inconvenient and we appreciate your feedback on these details. We aim to make every stay seamless and your insights help us improve.We hope to have another opportunity to provide you with the quality stay we are typically known for. We would love to welcome you back to enjoy Southern-inspired fare at Curfew restaurant or explore the city on our complimentary Canopy Bikes.In rhythm with Memphis,The Team at Canopy by Hilton Memphis Downtown Beale Street
3.0分
家庭亲子
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The best thing about our stay was the valet staff. Our room had a cracked sink and dirt on the bathroom floors. The beds were completely sunk in and we had to use pillows to prop ourselves from rolling off. The hand soap in our bathroom had not been refilled. On the one occasion that I visited the coffee shop downstairs, the drink I ordered (spicy Mexican hot chocolate) wasn’t available because they “ran out of the ingredients”. At the end of our stay I asked the front desk for an itemized bill and the person working at the front said they couldn’t give me one because the printer was broken. Each one of these situations would not have been a deterrent on their own. When combined, though, it was enough for pause. The valet staff were amazing and we appreciated all their hard work. Unfortunately we will not be returning.
5.0分
家庭亲子
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Was a bit disappointed with the cost of drinks at the bar, 3 drinks were $100.
Really liked the location and being across from the Peabody.
Also, were kept awake by the loud mufflers cruising up and down Union and we were on the 3rd floor.
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酒店回复: Dear Mickey,Greetings and thank you for sharing your experience at the Canopy by Hilton Memphis Downtown Beale Street. We're glad to hear you found our location appealing, right across from the iconic Peabody.However, we sincerely acknowledge your concern about the bar prices and the noise you had to deal with. We constantly strive to strike a balance between quality and value in our offerings, and we apologize for any inconvenience the street noise caused you. Rest assured, we'll address these challenges and look for ways to enhance everyone's experience.A special feature of ours that we think you might like in the future - our complimentary Canopy Bikes for a fun and unique way to explore downtown Memphis. Next time you’re with us, we invite you to hop on and see the city in rhythm with its heartbeat.We look forward to welcoming you back for a more harmonious, Southern-inspired Memphis stay.Warm regards,The team at Canopy by Hilton Memphis Downtown Beale Street
3.0分
其他
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For being a 4 star hotel it was not up to standard. The bathroom was not clean, dirt and grime was in the corners of the shower pan and along the glass door. A poor job was done to fix issues like gaps between the tile, which were sloppily caulked over. I’ve stayed in 2.5 star Holiday Inns with cleaner restrooms.
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酒店回复: Dear Arzil,We appreciate your feedback and are sincerely sorry to hear about the issues you encountered with your room. The standard of cleanliness you describe is not in line with our commitment to providing an outstanding experience at our downtown Memphis property. Please do accept our deepest apologies.We want to assure you that this is very atypical and we are already looking into the matter to ensure this doesn't occur again. A stay that is anything less than perfect is simply unacceptable, especially when it comes to the cleanliness of our guest rooms.We sincerely hope you will give us another chance to show you our true Canopy by Hilton spirit. Our vision is to give every guest an experience that captures the essence of Southern hospitality mingled with Memphis soul, with every detail in perfect rhythm.Warm regards,Canopy by Hilton Memphis Downtown Beale Street
临街的房间隔音效果很差，我们几乎没睡着，太糟糕了。
另一方面，接待人员非常友好，服务员也一样。
停车费超级贵！
位于孟菲斯的中心位置
酒店位于市中心，步行即可到达所有景点！
We loved the hotel’s eccentric decor and spacious rooms. It was in the middle of downtown Memphis of which the Rendezvous BBQ joint was only a 3 minute walk. The Peabody ducks are directly in front of the Canopy Hotel and we also walked to the Flying Fish for some phenomenal seafood! I’d definitely stay at Canopy again….we absolutely loved it!!!
Hotel was good but my chiller wasn’t working and when I reported it I was just told there was nothing they could do
I liked that you could walk to certain places and the check-in staff were very pleasant. I definitely did not appreciate paying for parking. On your website it says you offered free breakfast yet we ended up spending $53.00. The valet staff was very pleasant and helpful. I cannot honestly say I would recommend this Hotel without mentioning these things. At least if you have to pay for the Hotel and parking you could offer a free breakfast.
I loved the ambience of this hotel. Everything was great. The room was so spacious and very clean. It’s close to so many dining options.
Chris Neal
Reception staff not very friendly, bar staff terrible attitude and no stock on bar.
Having to go to another floor for water and ice.
The best thing about our stay was the valet staff. Our room had a cracked sink and dirt on the bathroom floors. The beds were completely sunk in and we had to use pillows to prop ourselves from rolling off. The hand soap in our bathroom had not been refilled. On the one occasion that I visited the coffee shop downstairs, the drink I ordered (spicy Mexican hot chocolate) wasn’t available because they “ran out of the ingredients”. At the end of our stay I asked the front desk for an itemized bill and the person working at the front said they couldn’t give me one because the printer was broken. Each one of these situations would not have been a deterrent on their own. When combined, though, it was enough for pause. The valet staff were amazing and we appreciated all their hard work. Unfortunately we will not be returning.
Was a bit disappointed with the cost of drinks at the bar, 3 drinks were $100.
Really liked the location and being across from the Peabody.
Also, were kept awake by the loud mufflers cruising up and down Union and we were on the 3rd floor.
For being a 4 star hotel it was not up to standard. The bathroom was not clean, dirt and grime was in the corners of the shower pan and along the glass door. A poor job was done to fix issues like gaps between the tile, which were sloppily caulked over. I’ve stayed in 2.5 star Holiday Inns with cleaner restrooms.