The hotel is nice & the employees are professional. However I was in a room at the front of the building near a busy highway which meant too much traffic noise. Also a building in the next lot was being demolished, so noise from that as well. Free breakfast is no good, and I'd say you're better off going out to pay for breakfast. Pillows are too soft. All in all, I wish I had picked a different hotel. I left a day early and assume ******* won't refund the cost of that one day. Would be nice if they did.
展开
酒店回复: Thanks for choosing to stay at our Holiday Inn Express & Suites Augusta West! We apologize you encountered noise from the Parkway and job site next door. We would have gladly changed you to a quiet rear facing room to make your stay more comfortable. Please reach out to ******* for a refund on your early departure as we did not charge for the full stay.
5.0分
家庭亲子
Couldn’t get much sleep too noisy and people screaming right outside the hotel at 12AM.
展开
酒店回复: A perfect 10 is such a win! Thanks for choosing to stay at our hotel. We hope you'll be back to visit again soon.
5.0分
其他
We were there to visit Fort Eisenhower. It was a convenient drive. Rooms were clean and large.
展开
酒店回复: Thanks for staying at our Formula Blue 2.0 renovated Holiday Inn Express & Suites Augusta West - Fort Eisenhower! We're so glad you enjoyed your stay and found our rooms to be clean and spacious. Come back to visit us again soon!
5.0分
情侣出游
It is very quiet inside and outside the hotel. There is a cookout and a McDonald's across the street, and a gas station is right next to the hotel.
展开
酒店回复: Thanks for staying at our Formula Blue 2.0 renovated Holiday Inn Express & Suites Augusta West - Fort Eisenhower! We're so glad you enjoyed your stay. Come back to visit us again soon!
3.0分
其他
展开
wait intil the renovation is finished
apparently undergoing a renovation but was not told of that ahead of time nor did the rate reflect the inconvenience. looks like it will be a good hotel soon.
展开
酒店回复: Thanks for choosing to stay at our renovated Holiday Inn Express & Suites Augusta West! We look forward to seeing you again soon!
1.0分
商务出差
展开
Shame on Holiday Inn.
only one elevator working and that one was akin to a third world. Holiday Inn should be embarrassed.
Light in room didn't work. HAC system so loud. Made the bed vibrate. Woke me up at least six times. Had to put ear plugs in.
Shower head and handle was loose, obviously not connected to any stud for support. Railing was not properly installed, thus the shower door would not close. Thus, cold air in and water spilling out. Big puddle on the floor when I was done showering.
Original founder of Holiday Inn would be very sad if he saw the condition of this building. I will think long and hard before I stay in a Holiday Inn in the future.
展开
酒店回复: Thanks for choosing to stay at our hotel. We hope you'll be back to visit again soon.
3.0分
其他
展开
Under construction
Didn’t realize that it’s under construction. The elevator looked really sketchy getting on and off. Our room under the air conditioner we had wires hanging down.
展开
酒店回复: Thanks for choosing to stay at our renovated Holiday Inn Express & Suites! We're modernizing our elevators as we speak, and the first one is almost complete. We hope to see you again soon!
3.0分
其他
展开
DISAPPOINTED
The reason for my 3 stars is, no one was at the front desk to greet us, i stood there for avout 10 minutes if not longer, once someone came i was not greeted by either gentlemen. Another guest walked right up to the side of the reception counter and both directed their attention to her while i still stood in front of the counter waiting to be addressed. Finally one of the gentlemen greeted/assisted me.
Our room ended up having a HUGE ROACH. I was very disappointed with my stay
展开
酒店回复: Thanks for choosing to stay at our hotel. We hope you'll be back to visit again soon.
3.0分
其他
展开
Nice hotel with average service.
My stay was average. I checked into a room late at night and the first problem was the TV did not work and had no signal. I was so tired I just took a shower and went to sleep. I woke up and got ready for a family gathering and then noticed my in-room safe box was locked open by the previous guest and therefor took all my valuables with me in my car. I stopped by the desk to inform the lady working the desk to have it corrected for my late return. I was surprised that nothing was corrected. I did manage to get the TV working from her instructions and just stored my valuables in my car the three-day trip. The bed was wonderful, and I slept great. The pool and gym areas were nice. The breakfast seemed to be a big hit, but we went out to eat every morning.
展开
酒店回复: Thanks for choosing to stay at our renovated Holiday Inn Express & Suites! We hope to see you again soon!
2.0分
商务出差
展开
The entire hotel smelled of urine. Especially the room itself and the lobby. Graffiti was all over elevator walls. If I had known this before booking it I would have booked elsewhere. People who worked there were nice.
展开
酒店回复: Thanks for choosing to stay at our hotel. We hope you'll be back to visit again soon.
The hotel is nice & the employees are professional. However I was in a room at the front of the building near a busy highway which meant too much traffic noise. Also a building in the next lot was being demolished, so noise from that as well. Free breakfast is no good, and I'd say you're better off going out to pay for breakfast. Pillows are too soft. All in all, I wish I had picked a different hotel. I left a day early and assume ******* won't refund the cost of that one day. Would be nice if they did.
Couldn’t get much sleep too noisy and people screaming right outside the hotel at 12AM.
We were there to visit Fort Eisenhower. It was a convenient drive. Rooms were clean and large.
It is very quiet inside and outside the hotel. There is a cookout and a McDonald's across the street, and a gas station is right next to the hotel.
wait intil the renovation is finished
apparently undergoing a renovation but was not told of that ahead of time nor did the rate reflect the inconvenience. looks like it will be a good hotel soon.
Shame on Holiday Inn.
only one elevator working and that one was akin to a third world. Holiday Inn should be embarrassed.
Light in room didn't work. HAC system so loud. Made the bed vibrate. Woke me up at least six times. Had to put ear plugs in.
Shower head and handle was loose, obviously not connected to any stud for support. Railing was not properly installed, thus the shower door would not close. Thus, cold air in and water spilling out. Big puddle on the floor when I was done showering.
Original founder of Holiday Inn would be very sad if he saw the condition of this building. I will think long and hard before I stay in a Holiday Inn in the future.
Under construction
Didn’t realize that it’s under construction. The elevator looked really sketchy getting on and off. Our room under the air conditioner we had wires hanging down.
DISAPPOINTED
The reason for my 3 stars is, no one was at the front desk to greet us, i stood there for avout 10 minutes if not longer, once someone came i was not greeted by either gentlemen. Another guest walked right up to the side of the reception counter and both directed their attention to her while i still stood in front of the counter waiting to be addressed. Finally one of the gentlemen greeted/assisted me.
Our room ended up having a HUGE ROACH. I was very disappointed with my stay
Nice hotel with average service.
My stay was average. I checked into a room late at night and the first problem was the TV did not work and had no signal. I was so tired I just took a shower and went to sleep. I woke up and got ready for a family gathering and then noticed my in-room safe box was locked open by the previous guest and therefor took all my valuables with me in my car. I stopped by the desk to inform the lady working the desk to have it corrected for my late return. I was surprised that nothing was corrected. I did manage to get the TV working from her instructions and just stored my valuables in my car the three-day trip. The bed was wonderful, and I slept great. The pool and gym areas were nice. The breakfast seemed to be a big hit, but we went out to eat every morning.
The entire hotel smelled of urine. Especially the room itself and the lobby. Graffiti was all over elevator walls. If I had known this before booking it I would have booked elsewhere. People who worked there were nice.